Larson Reviews 

Great screen door. Even better service

5 stars — Real people, real service

Called Larson about screw cover strips for my 20 Pet XL Highview storm door and had a live person on the line immediately. No phone tree, no bot, no AI runaround.

Karen took the call and knew the product cold. She understood exactly what I needed for both the sides and the top, found the right parts on the first try, and had the order placed in seconds. No transfers, no callbacks, no "let me check and get back to you."

This mattered more than it should have. I'd been chasing the wrong part on this door for a while, and the difference between someone who actually knows the product line and someone reading a script is night and day. Karen sorted out in one call what had taken multiple attempts before.

She mentioned her supervisor is Michelle. I hope Michelle knows what she has in Karen — that kind of person is what keeps customers coming back.

Larson still staffs its customer service with real people who know what they're selling. That's rare now, and it's worth saying out loud. Genuinely appreciated.

500$ storm door, hidden closure failed within a few years - and the company forces you to pay $50 for a little screw and plastic piece and wait, up to 14 days to get it. They don’t offer these kits for retail anywhere, forcing you to buy from them and spend $50 for a few tiny pieces that FAIL.

They clearly know this is an issue.

Never buying a Larson door again.

Cheap hinges sagging door not happy will never buy another larson door!!!!

I ordered a replacement part on August 1, and as of August 24 it still has not shipped. Customer service has repeatedly told me there is a large backlog, but they cannot provide any estimated ship date.

What is especially frustrating is that they acknowledged some replacement-part orders are running almost two months behind. The part I need is apparently in stock, but they still cannot tell me where my order sits in the queue, what order dates they are currently processing, or even give a rough timeframe.

I understand that companies can experience unexpected demand and delays. What I find unacceptable is the complete lack of visibility or meaningful communication. Every response has essentially been, “It will ship when they get to it.”

They did offer to cancel and refund the order, but I actually need the replacement part. Customers should be given a reasonable idea of how long they will be waiting before placing or continuing an order.

Very disappointing experience so far.

My door came looking like crap and not what was in the store.... Their solution was for "me" to paint and fix it myself. Complete BS. I wish I had read other reviews before purchasing.

Trying to connect with customer service. I was put on hold for 15 minutes. Then a recording came on and said, Please give us your telephone number. Will call you back in 15 minutes. They called me by the time I pulled my telephone out of my. Pocket, they had hung up. Did it again. Another 15 minutes, I have to wait for someone to come on. This time they didn't even give me. the option of a callback.

Terrible quality, Terrible instructions, no handle and they still send junk China hardware. Phillips head screws.Really! Can't even talk to a human. Wow!

I been waiting 2 months for my replacement screen Wasn't told it be 4 weeks then I been calling and they said it's on back order I keep calling still saying it's on back order this bussiness should go out of BUSSINESS

Ever since we had the door installed there was nothing but problems setting the plunger for the slow clothes feature. Took almost 3 hours for the installer to get it to close at just the right speed and then the next day back to slamming constantly.

There is no way that this company doesn’t know this is a bad product when I went online you could see people that tried to install a new plunger and get seriously injured because of the way it is set up on the door in the frame.

This is the worst door I’ve ever seen in my entire life and I have my house for over 30 years this company is just trash and they don’t know when to pull a product because it’s just not worth repairing it’s just scrap metal now.

If you need any replacement parts, get ready to wait! I can't believe they are still in business. Must charge enough up front that they don't have to keep customers happy. I would NEVER buy a Larson door again!

I ordered the wrong retention spring for my Larson storm door. It is the wrong size. I wanted to send back and exchange for the right one. After waiting 40 minutes for a live person to talk to. I was advised that Larson doesn’t send return labels. So it would cost me 75.00 via UPS to send back an item that weighs approximately 2lbs. that cost 78.00 with tax. So I am stuck with a part I can’t use and am just out the money. I WILL NEVER BUY ANYTHING FROM LARSON AGAIN. And while I’m in home goods stores, I will let customers know not to purchase from Larson. In addition, I am contacting the Better Business Bureau. Anything I can do to expose the kind of company Larson is.

I never write reviews & you have to write one here that nobody would know to look for. Should be on their website. I can understand why they have such a low rating (should have checked) I saved up for this door of course it fails after the warranty. Mine was 15 months old. I was told it must have been the wind well door was locked the whole winter. I probably opened the door less than 200 times because I don’t live here all the time. The problem first started when I pulled the window up & the door would slam. I fixed the tension Come back in May & my door will not close. I had to leave it open for two days. So I call the company & am told to buy the new tension bar for $150. What a joke. Never buy Larson. I am disgusted. First new thing I purchased for the home & this is what I get.

I wouldn't recommend buying Larson storm doors ,supposed to be life time warranty. They said if I buy a new one they would give me a $20 dollar check with proof of purchase. That doesn't cover the tax. Will not buy another Larson product.

I purchased 3 of the doors which are constantly failing in one way or another, screens not sliding up and down, handles falling off... I am constantly ordering parts that can take 6+ weeks to receive and paying for a service man to repair it. So frustrated. Go with the other name brand/higher cost doors. I would guess it would save in the long run.

purchased a midview 20. The screen is located in the bottom panel and there is no option to moving it to the top panel so if your kids go to open the door and push the door, they push out the screen. This is one stupid design.

Bought 2 Larson storm doors and 2 larson quick fit lock assys. Doors came damaged took 3 months to get the parts to install them. Lock assys defective. you can lock the deadbolt with key or from inside, but it will not unlock. EXTREME FIRE SAFETY HAZARD SHOULD A FIRE ERUPT, YOU WILL BE TRAPPED INSIDE

I ordered the wrong screen screen door. I realized it was incorrect BEFORE opening the box. LARSON doesn't accept open boxes. I sent them pictures of my box which was falling apart when I picked it up from the warehouse. They told me I had opened it and they wouldn't accept it. They suck.

Poorly made. absolute nightmare put together. I mean nightmare. the directions must have been printed in hell. Creeks and squeaks when you open and close it. like an old war out door after 2 days to put it together. Then after purchasing it. found out does not come with a handle .you have to buy that separately you can only buy theirs . No other handle will fit and it's $100 what kind of crap is that

Stay away from Larson screen doors. A door this expensive should not fall apart every time you close the door!!! Piss poor product stay away from larson

BUYERS BEWARE!

I BOUGHT A PLATINUM LARSON STORM DOOR IN 2023!

IT CAME WITH 5 YEAR WARRANTY!

I HAVE HAD TO ORDER REPLACEMENT PARTS TWICE IN THE PAST 3 YEARS!

THEY REFUSED TO COVER THE HIDDEN DOOR CLOSER PART TODAY, APRIL 9TH, 2026!

CUSTOMER SERVICE REPRESENTATIVE PRESENTED AN UNPLEASANT DISPOSITION AT BEST!

SHE SUPPOSEDLY TRANSFERRED ME TO A SUPERVISOR!

I HAVE BEEN PATIENTLY WAITING FOR 15 MINUTES!

AWFUL DECISION TO PURCHASE THIS PRODUCT!