Kitbag logo
Visit website

Kitbag Reviews 

8,949
•
TrustScore 4 out of 5

4.1

Sportswear Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,106 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptionally fast delivery service, noting that packages often arrive safely ahead of schedule in pristine condition. Consumers also appreciate the wide range of authentic sportswear available, making it simple to find and easily personalize their favorite team shirts for any occasion. However, some customers also noted frustrating delivery delays, with a few shipments taking over a month to arrive or getting completely stuck in transit without updates. A few other people also felt disappointed when receiving incorrect items, missing clothing pieces, or encountering unexpected trouble with sizing details.

What people talk about most

Product

People report positive experiences with product, highlighting authentic items, great materials, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently noting fast shipping times and items... See more

Order

Customers had ambiguous experiences with order processes, highlighting a significant split in feedback. Many... See more

Quality

Consumers find quality to be positive and consistently report satisfaction with authentic products and great... See more

Service

Clients share positive opinions on service, highlighting an easy ordering system and fast dispatch times.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Originally bought shirt from another website only to get the wrong size sent.Returned and decided to buy on kitbag and was happy to receive the right size.Even though it cost more the timely service a... See more

Rated 4 out of 5 stars

The new Sunderland AFC home shirt was delivered in very good time. However, the sizing of this shirt is way-out and way too small. Is this an Hummel issue rather than Kitbag/Fanatics?

Rated 5 out of 5 stars

Hi I was dubious about buying a football shirt having read some of the reviews. However I ordered my Brazil top on Saturday afternoon and it arrived at 9am on Monday morning. It’s a long time s... See more

Rated 5 out of 5 stars

I ordered the England Kit from Kitbag and it arrived promptly and was absolutely elated that it had number 10 on the front too and the price was £10 cheaper than other suppliers and with free delivery... See more

Company details

  1. Sportswear Store

Written by the company

We feel your passion and aim to provide you with everything you need to follow the beautiful game. Kitbag is the home for football online - Your club's colours run through our veins. When you think football, think Kitbag - we've got you sorted. A globally-renowned football specialist and authority in our field, www.kitbag.com is home to a huge amount of official replica kit for English Premier League giants Arsenal, Chelsea, Everton, Liverpool, Manchester City, Manchester United, Tottenham Hotspur and others. We are happy to offer a huge range of player and custom printing, so whether you're a fan of Sergio Agüero, Philippe Coutinho, Cristiano Ronaldo, Eden Hazard, Harry Kane, Lionel Messi, Wayne Rooney, Alexis Sánchez or Neymar JR, Kitbag Online Store UK can help you show your player passion like never before. Our website is managed by Fanatics (International) Ltd. As the global leader in licensed sports merchandise, Fanatics delivers to over 180 countries, runs stores in over 12 languages and supports multi-lingual call centres incorporating 11 languages. Fanatics extended the reach of its licensed sports merchandise business by acquiring UK-based international sports e-commerce company, Kitbag Online Store UK on February 2nd 2016. It now supports and compliments Fanatics’ successful U.S. operation by focusing on partnerships with the biggest sporting teams and organisations around the world. Operating from its base in the UK’s sporting stronghold of Manchester, the international business provides online, retail and end-to-end event solutions for nearly 30 partners across various sports. Fanatics has relationships with globally recognised English Premier League, La Liga, Bundesliga, Ligue 1 and SPL football clubs, along with representation across all major US Sports Leagues, Golf, Rugby, F1 and Tennis. Internationally, Fanatics also delivers specific global leadership in event, city centre and in-venue retail; providing expertise at leading soccer, rugby and golfing venues. Fulfilment and service infrastructure has also expanded internationally, leveraging the historic expertise of Kitbag Online Store UK in international markets and integrating with the marketing and technology solutions traditionally used by Fanatics across its sites and partners in the U.S. Kitbag Online Store UK at www.kitbag.com is operated under licence by Fanatics.

Contact info

4.1

Great

TrustScore 4 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(8,949)

1,159 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Would order from here again

Easy to order, fast delivery and package it arrived in was a sturdy box not a plastic bag so the items I ordered were protected from being squashed or damaged in transit.

September 3, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look