JYSK Sverige Reviews 

Very good customer service, you actually get to talk to human straight away and the human is always very nice and helpful. Two times it has happened that parts of the drawers on my cabinets went broken and everytime I contacted jysk to buy spare parts they have sent them immediately for free even though I have bought the cabinets years ago and don’t have the receipt anymore

Was busy for more than a year to get my money back for one item that did not was deliverd. But custumor service said that bring had said it was deliverd. Afhter more than a year suddebly there was a package stabding on our doorway. The missing package was deliverd took a year and 5 months!

Customer service did not do anything but blaming me that it was delivered.

Terrible to shop!

I ordered my stuff in June, I got an email two weeks later saying I would most likely be able to pick it up on July 10th but I had to wait for a text saying it was ready and then I never heard anything…they could not find the order when I asked in the shop

Just because they chose worst delivery company "Bring" , My package is delayed for so many days .

Think twice before buying anything from JYSK that you don’t plan to throw away within a year.

We purchased the VONGE lounge set for £1,600, and during a storm, a trampoline fell onto one of the chairs, bending the armrest. We reached out to JYSK customer support hoping to buy a replacement part, repair the chair, or at least purchase a single replacement chair.

Their response?

“We do not offer spare parts or repair services.”

In other words, if a small part of a large, expensive item is damaged — you’re expected to throw away the entire product. Imagine buying a car and being told to scrap it because of a dented bumper. Or tossing your iPhone because the screen cracked.

No repair options, no parts, no support — not even the option to buy a replacement chair.

For any high-value purchase, this kind of after-sale policy is unacceptable. So unless you’re buying something disposable, I would avoid JYSK altogether.

I am extremely dissatisfied with this leather sofa. The quality is very, very bad—the base is so weak that the entire sofa has sunk noticeably, making it uncomfortable and difficult to sit on. It genuinely feels like it could break at any moment.

Despite the product being under warranty, the company refused to accept my complaint or provide any support. Their customer service was unhelpful and dismissive, completely ignoring the warranty terms. This lack of accountability is unacceptable.

Overall, I would not recommend this sofa to anyone. The poor construction and terrible after-sales service make this a regrettable purchase. Save your money and avoid this product.

I bought a leather couch exactly a year ago it’s been the worst purchase in our life. The quality is so bad that one side has lowered so much. We are literally sitting in the floor. The edge of the couch also tore.

The whole marketing system is fake.
I were in the store asking about a pillow he said the pillow is 499SEK and today I found the pillow for 1199SEK with 60% discount to 480SEK on the website like are you guys for real I hope someone sue you and you close your business. Disgusting behavior

Don’t fall into the trap…

Worst customer service ever!!!

Have been calling them for 5 days and they do not have any solution. They are taking my money without giving products or any reimbursement!!

Such an idiotic attitude towards people.

Not sure if they are doing with Swedish people too or only to the immigrants!!!

Showing racist behaviour!!!

I buy clock 12 November 2024 and clock was bigger size according to my wall . On the very next day I want to return it in sickla (Nacka ) Jysk store but the person say there is scratch on clock this and that . The thing is that he was not in mood to return so simply made excuses and I said I didn’t use . He said no I will not return and I said you can keep the clock and bill . The person didn’t insist to me that you have paid for this please take it
He keep the clock and bill
Then I call to customer service they reply the same . I am living since 8 years in Sweden it was first ever bad experience with me . They have very bad policy while we went to return I think they are dealing with bad economy that’s why they are trying this shit to keep customers stuff 👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿

If I could give 0 stars I would. This store is awful and they take zero responsibility for any wrong doings on their part.

The 100 days of trying out a new Gold mattress-guarantee is a total scam, because you have to buy a mattress-protector at the same time, so it´s on the same receipt. Do the employees at the store tell you this when you order the mattress? Or when you come to pick it up a week later? No, why would they? Because then they would have to honour the 100 days sleep guarantee.

Do you already own a mattress-protector that you use? Doesn´t matter. You have to buy a new one and use it. I don´t know how Jysk knows if you have used the mattress-protector or not. Do you have to bring pictures of everytime you made the bed?

And when you contact customer service, they tell you that they have to follow the rules when it comes to the mattress-protector, because they have to discard of the mattress if you have not used a mattress-protector. But, they have to discard of the mattress regardless of the mattress-protector, because it is a classified as a hygiene product. Make it make sense.

Oh, and just incase you really want to try a Gold mattress from Jysk and you can buy it in Norway, do that. Because nowhere on the norwegian website does it say anything about bying a mattress-protector at the same time. So yeah, the company is the same, the mattress is the same and the name of the mattress guarantee is the same, but the terms are not.

Yeah, so Jysk in Sweden, and spesifically Norrtälje, just stay away.

This shop is the worst nightmare I ever experienced!
First they forgot about my order (already PAID!) for almost a month, while promised to deliver within 5-10 days, then they gave the wrong information to the delivery company and instead of having the full service I HAVE PAID for, namely delivery and carry in TO MY FLAT (already PAID!) I got only delivery and had to carry in 137 kg (!) myself with a sick back! If they treat their customers like this they do not deserve to be on the market!

I ordered a bed and a recliner chair in the beginning of January 2024, the delivery was set to the week after and I was to wait for an order confirmation on the different boxes .It came a few days into the week and the week after I could see one of the 6 boxes wasn’t updating so I called JYDSK customer service - they told me the transport company , BRING, had “ probably lost one of the boxes” (???), so my options were to take delivery of the 5 boxes and pick up the last box at the nearest shop myself , as I payed for home delivery for all of it it, it kinda lost its meaning to have some delivered and not all of it, so my second option was to delete the existing delivery and make a new one for delivery the week after . The week after I get the Chair and 4 other boxes and one of the boxes is missing - also one of the boxes is missing one bracket for the bed . So I can’t assemble the bed. A week later the top mattress arrives, and in that is the instructions for assembly ,- so yea, that was missing aswell . They end up sending the missing part to a shop at the south of Sweden - I live in Torsby in Värmland so that’s just stupid .The last part got sent to the correct shop after another 14 days and the whole ordeal from start to finish ends up taking close to two months without me being able to assemble what I already payed for . They gave me 1500 SEK compensation, I personally think that’s way under what’s needed for a case like this - An simple order that was supposed to take one week ended up taking more like two months. I’m never ordering from them again .

I recently had the unfortunate experience of dealing with JYSK, and I feel compelled to warn others about the appalling level of service I encountered.

First and foremost, their customer service is abysmal. I've never come across such a disregard for customer satisfaction in Sweden. Misinformation and misleading policies seem to be the norm rather than the exception.

One glaring example of this is their home delivery service. Both in-store and on their website, they advertise home delivery to your specified address. However, don't be fooled. They conveniently "interpret" home delivery as dropping your package off at the nearest pavement—not your actual address. This kind of blatant deception is unacceptable and reeks of dishonest business practices.

Their lack of transparency and disregard for customer welfare make them not worth the trouble.

The Black Friday deals at Jysk seemed misleading to me. I ordered a table and chair online and paid in full. The next day, I was informed that my order was processed and sent to the nearest store. However, there were no updates for a week. Repeated inquiries to the customer center only led to assurances that my items were at the local store and would be available soon. After four more days without any delivery notification, I decided to visit the store myself. They informed me they hadn't received my order, though they had similar items in stock. They offered to cancel my online order so I could buy the items in-store, but I discovered that the prices had been raised. It appeared to be a tactic: advertise discounts for Black Friday, then increase prices and delay deliveries if there's high demand. I chose to cancel my order, as I found similar furniture at discounted prices elsewhere. The customer service was disappointing and seemed dishonest, showing a lack of professionalism and transparency.

Worst customer service and support

I have similar bad experience in many of the jysk stores I visited in Stockholm like Häggvik, väsby Infracity, and Nacka. Almost all these three stores I have visited have very unprofessional staff (the ones I met). They are not ready to help and respond very unprofessional manner when we need their assistance. I think jysk store personnel need to be sent to training in a store like IKEA, where they can learn how to treat and support customers in a professional manner. this is the only store so far I found in Sweden with most unpleasant staff.

One of worst experience i've ever had with JYSK, i ordered furniture for my apartment, they sent on wrong address and after 2 weeks they were able to deliver the furniture at correct address and i lived in my new apartment without having anything for 2 weeks with my small kids.
Once received, sofa and bed was damaged, i claimed and again they sent on wrong address and after multiple calls and visits ar store they delivered and again 2 pieces of sofa was damaged and the committed the compensation for delay and told me to take the damaged item and they will give me 600 SEK. Sofa price was 8000 SEK.

I opened again support ticket and it took me 3 months to get claim but they never send me claim nor damaged item and sofa get harder and internal spring damaged and they are not accepting claim.

Worse part they send me email that they sent 600 SEK gift voucher but actually didn't send me anything nor accepting claim and closed the case.

I strongly not recommend JYSK for their worse quality of furniture and
worse customer service.

STRONGLY REJECTED JYSK

Purchased a large bed from a physical location (Karlstad) in August (cost over 5000 kr). Was handed a pamphlet with my receipt that stated there was a warranty included with my purchase. This was the first time I purchased a larger piece of furniture from Jysk. After around 7 -8 months of normal use,my back started hurting every morning and I also noticed the bed seemed more sunken in the middle as if the springs in the mattress had gone bad. I am 169 cm tall and weigh around 72 kg. I decided to turn the bed over and saw that not only did some springs look like they had become disoriented and had very little no resistance , two of the wood planks that made up the bed frame were popping off where it looked like the construction was uber cheap, and the staples from the staple gun used were misaligned and were stapled at a very unstable way. I remembered the warranty and called customer service to inquire about it. I explained the problem and offered to send photos . The rep told me I needed to take the entire bed back to the store I made the purchase at to have them switch it out for me. That the store would have to take back the old mattress since it's a reklamation and then they would give me a new one the same say if in stock or order one to be picked up later. I disassembled the entire bed and being a student, had to ask a friend to borrow their vehicle and help me load the mattress up. When I got to the store, I explained what happened and what the rep had instructed me to do. The associates at the store seemed confused and hysterical, telling me that the rep didn't know what she was talking about and that it " was common that the store and online customer service were often not in sync with one another and had issues". The store told me that contrary to what I had been told on the phone, I wasn't supposed to leave the matress with them and that they would have to send pics and contact the distributor who would be the ones determining if I even qualified for a reklamation in the first place. They said it could take up to 2 weeks for a response! They refused to use the photos I had taken already on my phone without even looking at them and instead asked me to drive around to the stockroom in the back of building to take their own pics as if they did not trust to use my photos. So I had to drive back with the broken matress and sleep on my couch for the time being of which I never received a call from the store as they had promised . A few days after having to reach out again myself to the store, I received an email from the store with just a forward cut and paste if a partial convo with the " distributor" . It simply said that what happened to the bed was due to " normal use" they couldn't offer me anything. Completely shocked that they consider a bed to break after 7-8 months as normal use was astounding. I called customer service to ask if maybe there was some mistake and question the warranty surrounding the purchase and how not even 1 year was considered acceptable for a bed to break. The customer service rep seemed uninterested in answering my questions and began to just tell me unempathetically and rudely that she unfortunately did not know and couldn't do anything about it. i asked her if there was maybe a supervisor or someone who might be able to answer the questions since ahe didn't know. She became aggressive and told me there was no one and no supervisor. I asked for an email or phone number to the customer service manager or someome equivalent. She refused to give me any information.
So lesson learned. Jysk sells beds of horrible quality and their “ warranty” is a scam that they use under their discretion with the malicious intent to not honor. A bed brand new from the store should not be in this condition after only 8 months tops! The customer service reps leave much to be desired. Rude, unprofessional, condescending, and dismissive- saying lack only competence is being gentle. Do not waste your money here!! A fair warning!!

The quality is soo poor and doesn't match the price, 1000kr (500kr in sale)for a shoe rack and there was a big crack straight out of the box, They agreed to return it so they have given us a new one but a different color : (
how stupid, We have to drive back and forth two times.

👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎Too poor Guarantee and reclamation policy.
Never believe in their guarantee because they do not follow.
The bed support broke suddenly at night after buying it 14 month and using it 10 months.👎👎👎👎👎👎👎👎👎👎👎👎
The answer was:
Im sorry to inform you that we will not be able to accept this claim since we have made the assessment that this damage is not from a fault in the production.👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎