HR Parcel Reviews 

I'm satisfied with BRT delivering packages but delivery by GLS is unacceptable. The GLS driver should ring the doorbell or phone but they go for the easy way. They just drop the package at a depot (TIM shop) and send you an email notification. It has happened to me 4 times in a month. The last one on August 20 2026

I chose home delivery, without being asked my parcel got delivered to the delivery point

Absolutely the worst courier ever. They sent me an email saying that they tried to deliver my item once at 7 am in the morning and again today. The funny thing is that I work from home, and there was no attempt to deliver. Going on their website, I sent numerous messages with no response. Putting in my code 19800002562666, it showed that once again they tried to deliver today, and how or where I have no idea, as I was home. Now asking for a refund from the seller, as this is ridiculous. Avoid at ALL costs

As of today, they have said that their team will reach out, but nada. Its their way of saying ‘look, we do care’ nahh you don’t. Because if you did i would have received either a phone call or an email, and i received neither!

what a shit transport company, package is available for pick up but it does not show where and also the chat bot cant tell

Package was marked as delivered, despite never arriving. I chased them for days just to get a complaint ticket number, and after that… complete radio silence. No replies, no investigation, no updates. Apparently “customer service” means hoping the customer eventually gives up.

The best part? Their complete lack of communication left me stuck between them and the retailer, with nobody taking responsibility.

Absolutely useless. Avoid whenever possible.

EDIT: the response is absolutely ridiculous- I opened a ticket and even shared the number numerous times. This only confirms that these guys are scammers and they are to be avoided like a plague- NEVER AGAIN!

Parcel Tracking: LP002480622PP)

Hello,

My order 553983007 was shipped via HR Parcel (tracking LP002480622PP). The courier attempted delivery twice without any prior notice, at the office working time so I was at the office and lunch time for portiere -
was no one at reception . They never contacted me to arrange a suitable time.

I’ve now been told I must personally travel to a pickup point in another city (Modugno, BA) to collect it !! Even though I paid for home delivery and have no car.

I’ve sent then email bit jo one answering, same with a phone. Trying to contact HR Parcel to attempt a new home delivery with advance notice, so I can be present to receive it.

the package was indicated as "delivered" but that was not the case. No delivery person even tried to contact me. After asking via Lory what happened and contact with Francesca from the complaints department, the delivery was finally executed correctly. Thank you Francesca!

Liars. Worst delivery company I've ever encountered. I'd give negative stars if possible.

The first time they "tried" to deliver, they marked the address as "incorrect."

There was no mistake in my address. Amazon, GLS, BRT, and the post office have no problem finding me. I sent them more information regarding my address, including the color of my gate and and confirmed that my name was on the buzzer.

A few days later, I was home all day. At the end of the day, they claimed they made a delivery attempt and that I wasn't home. We have videocameras outside, and not a single person passed all day. It is ridiculous that they let their drivers get away with giving false delivery attempt reports.

I had to message the useless bot for a third time to ask when they will actually attempt to deliver my package, and they told me "sometime in the next 48/72 hours."

So I'm supposed to stay home for the next 2-3 days and just hope that the driver decides to deliver my package this time?

Update: they were supposed to attempt delivery again today (2/7/26) but instead they marked my address as "incorrect" for a second time, even though I confirmed my address and gave additional info via email.

Perfecto.
The delivery arrived at standard time.

vi ringrazio , per la spedizione presa in carico dall'acquisto di fatto su ticket one è stato efficiente e celere.

a differenza di ticket one è stato molto professione.

The issue with my delivery was managed promptly and with great professionalism. Thank you so much for helping out with my issue

Well, parcel arrived in few days

I wish I could give minus 5 stars... this has turned into the most frustrating experience ever. My mom sent me a parcel from Germany to Italy for Easter. First HR parcel claimed several times that the address is wrong or does not exist. Well, guess what, it does and they have delivered parcels here before (after the same discussion). This time though, after several frustrating exchanges with their AI chatbot, they still claimed the address is wrong and now it says my parcel is "ready for collection" but no one can give me any information where I can pick it up. Their AI bot keeps redirecting me to the sender or shipper (Hermes) who both cannot help either. I have sent a complaint and never received an answer to that either. So my Easter surprise is somewhere in limbo I guess.
Thanks for ruining Easter and wasting my time. You are the worst and in violation with consumer protection provisions. I will file a complaint with the Verbraucherzentrale Südtirol now. I am only writing this review to warn others about your unlawful practices.
And please spare me the "we will send your complaint to our customer service message" as you clearly do not have a customer service.

I didn't receive it yet, could you please contact me via email: or mobile +39 348 436 0175 to understand where is my parcel

Thanks, Feudil CHEBANA

If I could give Minus 1000 stars I would have given. Yes, NEGATIVE 1000, if possible. They found that we were not present at home on Thursday when we waited ALL day at home. I had to involve my credit card company and Iherb, the supplier I bought my stuff from. They gave my money back and next morning they showed up!!! The audacity of a scammer and liar like them to ask for any STAR!!!! I would have loved to put them out of business.

I gave it another go: sent a second parcel. It reached Italy, and now it's lost. Nowhere to be found. Delivery driver didn't even try to deliver it (recipient was home all day), but also doesn't load it off at a packing station. Also is not trying to re-deliver it (the address is NOT hard to find!). I guess that's on me for trusting HR parcel.

Edit: HR parcel, I want you to get in touch with me and find my package.

Edit: HC Parcel 'tried' again today. Recipient was at home, even added a POSTER at the door. They didn't even try to deliver. Laughable.

I didn’t receive my pack

Package never arrived