A lovely driver and a decent transfer once we set off. It was somewhat spoilt by a good percentage of the passengers being drunk, loud and still drinking alcohol despite being told not to. The drunk c... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Have used hoppa on several occasions. Website easy to use soon as you type where you’re being picked up and drop off the information comes up. We’re going to a cruise terminal so it asked which cruise... See more
Company replied
Easy to use website. Drivers were prompt and communicated at regular intervals, which enabled me to inform them that we had been slightly delayed. Good value for money, with discount available for air... See more
Company replied
Booked a return from CDG, Paris. Simple & easy to book on App. Good communication from drivers. Arrived on time on both journeys. Cars clean and comfortable. Competitive rates.
Company replied
Company details
Written by the company
hoppa is a global mobility platform for airport transfers, airport taxis, ride-hailing, private holiday transfers, ski transfers and airport shuttles — empowering 40 million+ customers with seamless, door-to-door ground transportation across 182+ countries and 2,600+ airports and resorts. In one place, customers can instantly compare and book pre-booked airport transfers, fixed-price airport taxis and ride-hailing services, with real-time access to the best fares and optimal routes for every journey and every budget. Our network of 70,000+ vetted local fleet providers delivers reliable, fixed-price travel worldwide — from affordable transfers to professional meet-and-greet services. We believe transparency is essential to building trust. That’s why every customer who books with hoppa is invited to leave a review — regardless of their experience. We do not selectively invite customers based on positive journeys, and we never offer incentives in exchange for reviews. All feedback is verified, helping to ensure our Trustpilot score accurately reflects real customer experiences. When something doesn’t go as planned, we take it seriously. Negative reviews are logged and investigated with the relevant local provider, and we aim to resolve all cases within a maximum of 14 days, depending on supplier response times. If you need further support or would like to raise a query directly, please visit our customer support portal: https://talktous.hoppa.com/en/support/home
Why millions choose hoppa
Written by the company
- Thousands of routes, one easy platform
- Access a range of transport options across 182+ countries and 2,600+ airports and resorts.
- Search, compare and book. Effortlessly.
- Plan less, explore more. Choose from 70,000+ trusted local partners.
- Millions trust hoppa
- Join 40M+ travellers who book smarter, faster, and easier.
- Ride now or later
- Choose pre-booking or ride-hailing. You're in control in 20,000+ cities.
Contact info
2nd Floor, Steward House, Commercial Way, GU21 6EN, Woking, United Kingdom
- www.hoppa.com
Search, compare & book
4.1
Great
86K reviews
Asks customers to review
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VERY DELAY IN BUS DEPARTURE
It is written "Your shuttle will depart no more than 60 minutes after meeting your transfer representative", but the bus departed after 120 MINUTES, despite all my requests, which were not considered.
September 5, 2026
If you make any changes make sure it’s corrected on your confirmation
I amended address to where I was staying 5 days before travel . I continuously was sent e ticket with that wrong address on . I WhatsApp customer service which is a nightmare getting through . When I did get through the first time I explained the amendment to new address and was told that all would be changed only to receive the same old address on e ticket . So 2nd time I ring and was told it will be corrected . When I got to Alicante the driver who met me snd my family showed me that he had the old address on his ticket . Do I had to correct it . !! Now returning I called the day before to confirm pick up right address . Was told I would have to pay to do this . I explained absolutely not. The correct address needs to be on drivers ticket to pick me an my family up next day . We must not miss our plane ! Guess what got confirmation through about pick up time from the wrong address . By now I was seething . So I got the third time called after extreme difficulty getting through to say the correct address is not on drivers ticket or my confirmation. After a long time it was put right and I just prayed the next morning that I was getting picked up . Thankfully they did , but this was so stressful . Hoppa is good price but customer service is terrible .its the second time I’ve booked with them and had problems , very disappointed in Hoppa . Will go back and use holiday transfers !
September 7, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
So following my review of our…
So following my review of our experience last week with our failed pickup to Lanzarote airport, someone replied apologising for my experience and they would investigate. I then emailed them asking what the process would be regarding my refund. In my experience good customer service when someone has had a bad experience would be to contact the customer directly and to date I have received nothing. So the public apology to me is worthless, it was a social media post to the world. I emailed them on Friday and again nothing, not even a holding response acknowledging my email. Disgraceful. And I will continue to post until someone has the decency to contact me directly.
September 4, 2026
Unprompted review
Reply from hoppa
Dear Customer,
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the inconvenience you have experienced.
We will need some time to conduct a thorough investigation into this situation. We kindly ask for your patience and will provide you with a detailed update on our findings within 14 days. We will post our response directly in this communication thread for your convenience.
We appreciate your understanding and will be in touch as soon as we have completed our review.
It was easy quick and efficient even…
It was easy quick and efficient even got bottle of water in car - great cheap fan service - have already hot friends to use hops
August 31, 2026
Just a bit confusing when asked about…
Just a bit confusing when asked about flight times etc. not clear what they were asking
August 27, 2026
book easily, now relax !!!!!
Booking a journey from airport to hotel was straightforward and at a reasonable pre-paid price. Hopefully, on arrival at the airport, in a few weeks time, everything will fall into place without any stress.
September 7, 2026
Zadar to Sokosan and return
29/08/26 - Zadar airport - return to Sukosan - David collected us from the airport. He was very friendly from the start. He talked about the local area and spoke excellent English. We used him for a return trip to Zadar from Sukosan during our holiday, he was an amazing guide. He drove us around sightseeing spots before dropping us off. He arrived exactly on time for the trip back to the airport. Very happy, friendly and excellent experience. Will definitely use again. 100% service.
August 29, 2026
Unprompted review
No problem at all booking
No problem at all booking, from Enfhiad airport to hotel in Hammermet.
Also excellent value for a new customer
September 7, 2026
Great website simple easy to use and…
Great website simple easy to use and 25% offer sealed the deal. Tried another site prior and it was the exact opposite so went back to Hoppa having used them prior and easily still the best. Thank You
September 7, 2026
Great service
Great service , the driver sent me messages and kept me updated with all the information we needed for our pick up times and location...got picked up and arrived at our accommodation in no time
August 30, 2026
Apologising wont get our money back we lost because of your terrible company
Apologising wont get our money back we lost because of your terrible company
give us our full refund
they have a premium number for calls that is extortionate also
You left 19 people including children and pensioners stranded with no transport and no one answering any calls
you are a disgrace of a company
we had to pay €230 for out own transport, you haven't reimbursed us for this
you are hiding behind the excuse of (its not our policy to refund that amount)
you will never understand the stress this has caused and this hung over us all holiday as we couldn't be sure that this disgraceful company would bring us on our return journey
We want our full refund, we supplied receipts and screenshots of call logs for days trying to get in touch with your disgraceful company
August 5, 2026
Unprompted review
Reply from hoppa
Dear customer,
Thank you for your prompt response. We regret to inform you that, in accordance with our established policy, we are authorized to issue a refund equivalent to 150% of the affected leg only, and not the associated taxi fare. We kindly appreciate your understanding in this matter.Apologies for the inconvenience caused.
Have a wonderful day.
Reply from hoppa
Thank you, Gillian. We're glad booking was easy, the communication clear and the price great. We hope to help with your next trip.
So easy to book
September 7, 2026
Reply from hoppa
Thank you, Joanne. We're pleased booking was so easy. We hope to see you again soon.
When i need transfer always use hoppa
When i need transfer always use hoppa
Easy to book what type of car you need, and very good prices.
Always had goid service pleasant drivers & good communication with drivers
August 31, 2026
Reply from hoppa
Thank you for your valuable feedback. We are so pleased to hear that you find it easy to book the car type you need, and that our prices are very good. It's wonderful to know that you always receive good service, pleasant drivers, and good communication.
Simple to use
Simple to use. Would like more precise location for destination typically from airport.
August 30, 2026
Reply from hoppa
We're delighted to hear you found our service simple to use! We appreciate your feedback regarding more precise location details, especially for airport destinations, and we'll certainly take this into consideration for future improvements.
Awful
Awful, late driver on collection, incorrect pick up time and no customer service to help organise
August 30, 2026
Reply from hoppa
Dear Customer,
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the inconvenience you have experienced.
We will need some time to conduct a thorough investigation into this situation. We kindly ask for your patience and will provide you with a detailed update on our findings within 14 days. We will post our response directly in this communication thread for your convenience.
We appreciate your understanding and will be in touch as soon as we have completed our review.
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