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FlyNYON Reviews 

654
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 479 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and professional staff who make safety a top priority while offering an exceptionally smooth and memorable helicopter ride. People are continually amazed by the breathtaking aerial views of the stunning Manhattan skyline and Central Park. However, some customers also noted that being assigned to a middle seat can restrict movement and significantly block the view during the trip. Others felt that the business location is quite far out and somewhat difficult to reach using public transportation. A few travelers mentioned experiencing unexpected extra fees or feeling frustrated regarding specific communication issues.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing the entire team as friendly, professional,... See more

User experience

Consumers find user experience to be positive, highlighting incredible views and unforgettable flights.... See more

Service

Reviewers mention positive feedback about service, noting that workers were very attentive and helpful.... See more

Location

Users describe positive interactions with location, praising the incredible views of iconic landmarks like... See more

Price

Reviewers highlight negative aspects of price, noting that the experience is super expensive and mediocre.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It was a great experience overall! I really loved the flight and especially appreciated the warm and attentive treatment from the staff. ✈️❤️ If I had to mention one small thing, it would be th... See more

Company replied

Rated 4 out of 5 stars

I had a very bad experience from the moment I tried to reschedule my flight. The staff were very rude in their email responses. When we arrived, no one was genuinely friendly. They simply did their... See more

Company replied

Rated 5 out of 5 stars

A once-in-a-lifetime experience! 🚁✨ Seeing New York City from above was absolutely breathtaking. The views were incredible, the ride was unforgettable, and it was truly one of the highlights of my tr... See more

Company replied

Rated 5 out of 5 stars

From the moment we arrived, the staff treated us amazingly. The check-in and safety briefing were super fast and clear. Everything was so efficient that we even took off 20 minutes before our schedu... See more

Company replied


Company details

  1. #2 of 2 best companies in Helicopter Tour Agency
  2. #38 of 48 best companies in Flights Search Site

Written by the company

An unparalleled helicopter photo experience. By making the thrill of capturing images from a helicopter accessible to all, we have catered to over 750,000 passengers since our establishment in 2012, providing photo flights in and around New York City! Our commitment to crafting and sharing this ultimate experience is deeply ingrained in three generations of aviation heritage. We take pride in creating lasting memories, one panoramic view at a time.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

654 reviews

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Asks customers to review

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4.5

All reviews

(654)

599 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The helicopter ride was an amazing…

The helicopter ride was an amazing experience! The staff was very professional, polite, and friendly from start to finish. Everything was well organized, and we felt safe and comfortable throughout the flight. The views were absolutely breathtaking, and the whole experience was unforgettable. Highly recommend!

September 4, 2026
Rated 5 out of 5 stars

Such a beautiful experience

Such a beautiful experience! The pilot was amazing and the sweetest. It was overall on time and outstanding. Loved every bit of it. I would recommend. Only thing is since it’s in Jersey you spend some flight time seeing Jersey side and also while landing

August 27, 2026
Rated 5 out of 5 stars

Amazing !

Amazing !! I recomend 100%

September 4, 2026
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Reply from FlyNYON

We are so happy to hear you had an amazing experience! We truly appreciate your wonderful recommendation.

Rated 5 out of 5 stars

Great experience

Great experience, great pilot, great information precious the flight.
I will definitely recomendable it

August 27, 2026
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Reply from FlyNYON

We're so happy to hear you had such a great experience! It's wonderful that you appreciated our pilot and the valuable information provided during the flight. We truly appreciate your recommendation!

Rated 5 out of 5 stars

Friendly staff but pricy ride

The staff and the pilots are very kind. The whole process was very simple to follow. Although, I wish the ride would have taken longer for this price.

August 27, 2026
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Reply from FlyNYON

We're delighted you found our staff and pilots kind and the process simple! We appreciate your feedback regarding the ride duration.

Rated 1 out of 5 stars

I’m not happy with the service

I’m not happy with the service. I paid for a half-hour tour, but two people next to me only paid for 16 minutes. It seems unfair that they got a longer tour with less money .

Update :
I hope you will take ownership of this situation, show some empathy, and make things right. I would appreciate it if you could refund the price difference. Otherwise, this remains completely unfair to me. Thank you.

September 2, 2026
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Reply from FlyNYON

We appreciate you sharing your experience. We understand your concern about the tour duration and pricing. We are reviewing this internally to ensure fairness for all our guests.

Rated 5 out of 5 stars

best experience so far in NY

everything was perfect, from the pilot to the receptionist.

August 26, 2026
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Reply from FlyNYON

Thank you for your wonderful review! We are so pleased to hear that you had such a perfect experience with us.

Rated 5 out of 5 stars

Pilot was super professional and…

Pilot was super professional and polite! Thank you!

August 30, 2026
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Reply from FlyNYON

We're so glad to hear that you had such a positive experience with our pilot! We always strive for professionalism and politeness, and it's wonderful to know that was reflected in your visit.

Rated 5 out of 5 stars

Great crew

Great crew, amazing experience,

August 25, 2026
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Reply from FlyNYON

We are so happy to hear you had such an amazing experience with our crew. We truly appreciate your kind words!

Rated 5 out of 5 stars

it was so amazing

it was so amazing

August 25, 2026
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Reply from FlyNYON

We're so happy to hear that you had such an amazing experience! We truly appreciate your wonderful feedback.

Rated 5 out of 5 stars

Wonderful top

Wonderful top

August 30, 2026
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Reply from FlyNYON

We thank you for choosing us! We look forward to flying with you again!

Rated 5 out of 5 stars

The experience was incredible

The experience was incredible. The pilot was very professional. Me and my friend had so much fun! 30min flight is the best option on my opinion!

August 24, 2026
Unprompted review
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Reply from FlyNYON

We're so happy to hear you and your friend had such an incredible experience! It's wonderful to know our pilot's professionalism made your flight so enjoyable.

Rated 5 out of 5 stars

Incredible experience

It was such a wonderful experience. I was a little nervous at first, but it turned out to be absolutely amazing. The pilot was the best — very friendly, professional, and attentive to everything throughout the experience. I felt really comfortable and well taken care of. I would definitely recommend it!

August 23, 2026
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Reply from FlyNYON

We're so happy to hear you had such a wonderful experience! It's fantastic that our pilot made you feel comfortable and well taken care of. We truly appreciate your kind words and recommendation.

Rated 5 out of 5 stars

Amazing

Amazing! The people were so nice and treated us really well.

August 29, 2026
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Reply from FlyNYON

We are so happy to hear that you had such a wonderful experience with us! It's fantastic to know that our team treated you so well.

Rated 2 out of 5 stars

The pilot was great, poor customer experience

The pilot was great, and we really enjoyed the flight itself. Unfortunately, the customer service experience overshadowed it. We booked the night before, around 6 p.m., for a 9 a.m. flight. We received a confirmation email and then, around 7:50 p.m., a second email that looked almost identical but apparently contained a change moving the flight to 10 a.m. At that point, there was no opportunity to call and confirm the change. We arrived at 7:45 a.m., along with several other customers who had also missed the update. A woman came outside and simply told us that the flight had been changed, that an email had been sent, and that she would open the doors at 8:30. There was no apology or effort to accommodate us, even though there is no proper waiting area outside, only benches in the sun with no shade. We had to wait outside for about 45 minutes. What made the experience worse was the response to my original Google review, which came across as passive-aggressive and essentially suggested that because an email had been sent, the inconvenience was our responsibility. Obviously, if we had understood that the flight had definitely been moved to 10 a.m., we would not have arrived so early. A simple apology and a little understanding would have made a significant difference. The pilot was excellent, but unfortunately the way this situation was handled, particularly by the staff member we dealt with that morning, made the overall experience feel unnecessarily rude and unwelcoming.

August 30, 2026
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Reply from FlyNYON

Thank you for taking the time to share this feedback, and we’re glad to hear that you enjoyed the flight and had a great experience with your pilot.

That said, we sincerely apologize for how the schedule change and your arrival were handled. While flight times can occasionally change due to operational considerations, we understand that receiving an update the evening before an early-morning flight can easily cause confusion. More importantly, once you arrived, the situation should have been handled with greater understanding and hospitality.

We also apologize if our previous response to your review came across as dismissive or suggested that the inconvenience was your responsibility. That was not our intention, and we understand why it added to your frustration.

Your feedback regarding both the communication and the interaction with our team has been taken seriously and will be addressed internally. We're happy you enjoyed the flight itself, and we appreciate you bringing the rest of the experience to our attention so we can improve it.

Rated 5 out of 5 stars

THE EXPERIENCE

It was the best experience that i already seen in NY.

August 26, 2026
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Reply from FlyNYON

We are so thrilled to hear that you had such a wonderful experience with us in New York! We truly appreciate your kind words and hope to see you again soon.

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