I’m satisfied with flexi service and customer support. Customer support is very helpful. One thing they should consider, to launch the sim for kids smart watches. So we could stay contacted with our k... See more
Company replied
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I am very impressed, both with network-coverage and with prices. I used to have yousee subscriptions for my household, because I thought network-coverage was superior there. Now I've discov... See more
Company replied
At that moment 4stars, because I use old phone, and grab number a few days before technical works. But ,sim card I have really fast, first pay been excluding unused days(for me it's perfect).
Company replied
Total scam. I run out of internet in my homecountry, went on vacation in the EU and I can't use the 20 GB in the EU I have paid for, because I run of on GB in my homecountry. There is no possibility... See more
Company replied
Company details
Written by the company
Velkommen til Danmarks nye teleselskab! Vi har billige mobilabonnementer uden lir. Hos os er alt 100% nemt, 100% digitalt og 100% billigt. Vores vision er at skabe et nyt teleselskab sammen med vores kunder
Contact info
Denmark
- www.flexii.dk
4.1
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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May use AI-assist with repliesRead more
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they don't answer at all
they don't answer at all, I don't understand what's going on with this company, I'm trying to pay the subscription and it's not working, the robot doesn't help me at all
September 1, 2026
Unprompted review
Reply from Flexii
Hi Pascu
Thank you for your review. We’re sorry to hear that you haven’t been able to get the help you need and that you're having trouble paying your subscription. We understand how frustrating that must be.
You are welcome to write to us at trustpilot@flexii.dk, so we can take a closer look at your case.
Best regards
Isabella
I’m satisfied with flexi and one suggestion
I’m satisfied with flexi service and customer support. Customer support is very helpful. One thing they should consider, to launch the sim for kids smart watches. So we could stay contacted with our kids on flexi network.
December 3, 2025
Reply from Flexii
Hello,
Thank you so much for your positive review! We're delighted to hear that you're satisfied with both our service and customer support. Thank you as well for your great suggestion. We'll be sure to pass it on 💙
Kind regards,
Rosalina
Reply from Flexii
Hi Mohamed
Thank you so much for your review! It truly makes us happy to hear that you're so satisfied 💙
Best regards,
Rosalina
Reply from Flexii
Hi Victor
Thank you for your review. We’re happy to hear that the registration and activation were fast and easy 💙
Best regards
Josepha
Total scam
Total scam. I run out of internet in my homecountry, went on vacation in the EU and I can't use the 20 GB in the EU I have paid for, because I run of on GB in my homecountry. There is no possibility of renewing my subscription in advance, nor of buying additional GB. I can only buy a more expensive subscription, which in that case would be active immediately. Inexistent customer service, you have to struggle with AI bots. Even when the "real human" shows up the answering time is incredibly slow.
The price is not competitive either. There are other providers that are cheaper. Scam.
July 27, 2026
Unprompted review
Reply from Flexii
Hi,
Thank you for your review. We understand how frustrating it must have been not to be able to use your data as expected and at the same time struggle to get timely assistance.
We’d really like the opportunity to look into this further and learn from your feedback. Please feel free to reach out to us at trustpilot@flexii.dk.
Best regards,
Cecilie
Super service og fleksible
Fleksibel, og parat til at løse nogle problemer (der var selvforskyldte). Tip top service. Tak!
July 7, 2026
Reply from Flexii
Hej
Tusind tak for din anmeldelse! Det er virkelig dejligt at høre, at du oplevede fleksibilitet og god hjælp til at få løst problemerne – sådan skal det gerne føles 💙
De bedste hilsner
Nora
Bad connection on internet and one line…
Bad connection on internet and one line on signal, I was sending email to them
But no response after 30 days .I live in Løgstør 9670
June 26, 2026
Unprompted review
Reply from Flexii
Hi George,
Thank you for sharing your experience. I completely understand how frustrating it is to experience poor connection and no response – that’s definitely not how it should be. You’re very welcome to reach out to us at trustpilot@flexii.dk so we can take a closer look.
Best regards,
Cecilie
To be avoided. Customer service is bad.
A poor, chatbot-based customer service. Human communication is done by text and is very slow.
I cancelled the subscription.
June 9, 2026
Unprompted review
Reply from Flexii
Hello,
Thank you for your honest feedback. It is clear that your experience has not lived up to your expectations, and I completely understand your frustration regarding the communication and the waiting time.
You are welcome to contact us at trustpilot@flexii.dk, and we will be happy to take a closer look at your case.
Kind regards,
Nora
Reply from Flexii
Hej
Tusind tak for din flotte anmeldelse! Det er skønt at høre, at du er tilfreds med vores 4G og ubegrænset data – præcis som vi ønsker det 💙
De bedste hilsner
Nora
Reply from Flexii
Hi
Thank you for your review. We understand that it can be challenging when the website and app are only available in Danish, and we really appreciate your feedback on this.
If you’d like to share more details or ideas, please feel free to reach out to us at trustpilot@flexii.dk.
Best regards
Nora
Misleading
During order they wrote that if I type in a code in my phone, that will show if I have an e-sim option or not.
Based on that guide during ordering the subscription it showed that I have, but when it was time to set it up, it turned out I don't. Then I requested to send a physical sim card. 14 days later now I write, I still didn't receive the new sim. Horrible, I rely on phone for work and also family life.
May 19, 2026
Unprompted review
Reply from Flexii
Hi
Thank you for sharing your experience with us. We completely understand how frustrating it must be when the eSIM check gave the wrong impression, and then waiting this long for a physical SIM has made the situation even more inconvenient—especially when you depend on your phone for both work and family.
We’d really like to look into what happened and make sure you receive your SIM as soon as possible. If you can, please write to us at trustpilot@flexii.dk with your details so we can follow up right away and learn from your feedback.
Best regards
Nora
SCAM!!!
SCAM, beware!!! Don't believe the fake reviews!
This was by far the worst mobile phone experience of my life. And I've lived in many countries with over 30 providers, including 5 in Denmark. I tried signing up for the biggest package, unlimited everything as I always do, 6-7 times, logged in with mitID, signed up and everything, only to constantly get an error page at the end after everything else seemingly being fine with both mobilepay and CC.
In addition I was kicked off their utterly useless chat at least 5 times, having to repeatedly explain their technical problems each time, only to realize it was just an AI!
By the time I supposedly reached a real person (still doubt it) they blatantly also simply left the chat with no solution and false promises.
NOTE: This FLEXII "company" does NOT even have a real phone number!!! Imagine that, a phone company without a phone number... I know, how could I even begin to think this was real..? Yea well, their offers look great, don't they? Hint: Also not real!
After about 3 hours I finally gave up and noticed my mobilepay had several agreements for Flexii that I had to manually cancel and delete. Also, check your debit and credit cards!!!
I finally had to threaten them with police action if they tried to charge or scam me.
Verdict: DO NOT risk it..! I decided to stay with Oister. An actual real phone service provider, with actual real people and a real customer service department and telephone number 😂
May 17, 2026
Unprompted review
Reply from Flexii
Hi
Thank you for sharing your experience with us. We truly understand your frustration with the sign-up issues and the difficulties you had in getting support.
This is, of course, not the experience we want for our customers, and we’re sorry that it felt this way.
We want to assure you that Flexii is a real company with real customer support, and our aim is always to provide a smooth and transparent experience.
Regarding the payments you mentioned: if a sign-up is not successfully completed, we are not able to charge you. Any reserved amount through MobilePay or your card will be automatically released by your bank within a short period of time.
If you’re willing to share more details so we can look into this and learn from what went wrong, please reach out to us at trustpilot@flexii.dk.
Best regards
Nora
Very nice amazing
May 11, 2026
Reply from Flexii
Hi
Thank you so much for your great review! We’re thrilled to hear that you’re having an amazing experience with us 💙
Best regards
Nora
No delivery of SIM card
It does not inform anywhere that it takes 3 business days to deliver the SIM until after the payment is made. And even worse, the SIM card has not been delivered even after the three days they have promised. Would not recommend anyone to buy a physical card online.
Edit:
Finally received it on the 5th business day (7th week day) not counting the day I ordered it on.
May 6, 2026
Reply from Flexii
Hi
Thank you for sharing your experience with us. We completely understand how frustrating it can be when the delivery time doesn’t meet expectations and isn’t clearly communicated upfront.
We would really like to look into this further and understand what went wrong so we can learn from it and assist you. Please feel free to reach out to us at trustpilot@flexii.dk with your details.
Best regards
Nora
Excellect customer service and that…
Excellect customer service and that even given 95% AI related...
April 29, 2026
Reply from Flexii
Hi Gregory,
Thank you so much for your review. We’re really happy to hear that you had such a positive experience with our customer service 💙
Best regards,
Cecilie
Reply from Flexii
Hi Henri,
Thank you so much for your review. We’re happy to hear that everything worked out quickly and without hassle 💙
Best regards,
Cecilie
Prompt communication with the customer!
April 22, 2026
Reply from Flexii
Hi,
Thank you so much for your review. We’re really glad to hear that the communication has met your expectations 💙
Best regards,
Cecilie
Reply from Flexii
Hi Rafael,
Thank you so much for your review. We truly appreciate your feedback and are happy to know that everything is working well for you 💙
Best regards,
Cecilie
you said that my line was migrated but…
you said that my line was migrated but it wasnt
April 15, 2026
Reply from Flexii
Hi Gabriel,
Thank you for sharing your experience with us. We completely understand how frustrating it must be if you’ve been informed that your number has been transferred, but that’s not what you’re seeing.
We’d really like to look into what happened and help you sort this out. If you’d like, please send us an email at trustpilot@flexii.dk with your details, so we can take a closer look.
Best regards,
Katharina
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