FeWo-direkt Reviews 

Everything is absolutely confusing for us. booking – HA-46VYFG

Wonderful Location!
The appartment is very special and unique , super clean and has everything you need for a beautiful Holiday.
George is helpful and very nice host and makes everything possible.
We will definitly be back.

The appartment was super nice and Joseba made us feel welcome and at home straight away. It’s perfectly located (only short walk) away from Zurriola beach, cafes, bars etc. Also, old town/city centre is only a 15 min stroll away.
The appartment had everything we needed, air-con in every single room, fully equipped kitchen and a laundry room… we thoroughly enjoyed our stay and would definitely book Joseba’s anppart again!

I booked an apartment via fewo-direkt (vrbo). They instantly confirmed the booking and initiated the payment. Shortly after, the landlord just cancelled the booking and used the reason "unsafe/bad weather" something as excuse for cancelling on their website. Then he also wrote me a message and told me he had to cancel due to "renovations". So he gave a fake reason on the website so that he was able to cancel the booking. Fewo wrote me a message that I will get my money refunded. Then I complained via email and today I got an email that the booking was cancelled due to an issue with my credit card (which makes obviously no sense since the payment was initiated instantly and the booking was confirmed). They try to find false reasons for cancellations. I don't know what is wrong with this company.

I have had some terrible trouble these past weeks with VRBO, Fewo-direkt! First I got a booking that I wanted to accept, but the site was not working and so I could not press the accept button. I told the client so but he booked another property, because he was nervous I would not actually accept the booking. So I lost almost 2000 Euro due to their website not working. Then I spoke to customer service (chat) with several people (bots?) and they promised they would clear things up if only I change my booking from 24h reply to instant booking. I have never liked the instant booking scenario as it seemed scary if soemthing went wrong. But I did what the agent suggested and only 48 hours later actually received a final booking for a time period that my calender was blocked!!!! Exactly what I was always trying to prevent and feared! Of course contacted customer service again and again (some of the agents threw me out) and the last one promised I would get no blocking of my site, as it was their problem not my mistake. And after one week I get an email saying my site is blocked due to me cancelling a booking (which I was never able to take on as the calendar was blocked). Another afternoon with an agent and still no solution! Still no unblocking! This is insane! I have made them thousands of euros over the years and this is what they do to customers!!!!!!!!

paiement de la location 3 nuit 5-8/5/26 de mr BEYER qui a paye FEWODIREKT NON RECUE 1,020.81 US$
Fewodirekt # 5607527 35 Av. des Covers, Lege-Cap-Ferret, Girond...-France. Payment overview. Rates per night (3 nights) 1,110.00. Fees and taxes 173.81. Total payment of guests 1,283.81. An FeWo-direkt paid -263.00. Your total payment © 1,020.81

The host has allegedly cancelled my booking without any reason and a refund is (also allegedly) not possible. Customer service is not accesible or is only sending pre-facilitated form-emails… what a dissapointing experience…

Today I contacted the Chat of Fewo Direct and was routed to VRBO. Whilst they could help me with a fault in their system (I could not confirm a booking) by confirming the booking on my behalf, they did not give any support on the really important issues.
I wanted to have a ticket number (standard for internal technical cases) and an email address to whom I could write to make sure I can hear what the actual problem was. No avail.
I then asked politely to get the possibility to get an OTP by email rahte than SMS as I am traveling frequently internationally and cannot receive SMS everywhere. In addition, I currently do not have access to my mobile number.
Once this happens you cannot log in, cannot confirm bookings or write to potential guests and possibly lose a customer. In addition, Fewo Direkt will downgrade your listing if you do not respond to guests within a cetain timeframe.
Again, no avail other than a general 'we are sorry and will look into this'. Again, no ticket number, no email address.
This is extremely poor showing for a company which charges very high fees for a very dismal service.
By European law they are required to provide easy contact options which they don't. A chat person who does not escalate a serious issue is not a contact option.
Funnily, and to end this long contribution, I also received a request from another potential guest on Fewo Direkt today who was looking to book outside the portal, to avoid the exorbitant fees which I declined. God punishes small sins immediately

I am writing this to warn other travelers about a fraudulent listing on FeWo-direkt (Vrbo) for a property in Todtnau, Germany (Object #5681240).

I received a booking confirmation that appears to be official, using FeWo-direkt branding and a Reservation ID . However, after cross-checking with other platforms, I discovered that the legitimate owner of this property lists exclusively on Airbnb and has no connection to FeWo-direkt.

The fraudulent "host" (using the name Patrick Jupp and an @outlook.de email) provided a professional-looking PDF confirmation, but the booking does not appear in the official "My Trips" section of the website. This suggests a major security gap where either fraudulent listings are not being properly vetted or the platform's layout is being easily spoofed to deceive customers into making external payments.

I have already contacted my bank to initiate a fraud report and a payment recall. I expect FeWo-direkt to take responsibility for allowing their branding to be used in such scams and to improve their verification protocols for new listings.

Stay away from any host that asks for communication or payment details outside the official platform's secure checkout.

My booking was officially confirmed, and a few hours before the day of arrival, it was cancelled via mail. I was depending on that booking, and got into serious trouble. This is illegal what they are doing. Stay away!!!

These people are idiots. We were so excited to go on ski vacation until we found out the 8000 euro house we booked was a scam and didnt exist. These absolute dumbasses wouldnt give us a refund. Please dont book from them

I first registered on the FeWo website, but already during the registration process I encountered several technical problems. The form was incomplete — there was no field to enter the house number — and the website repeatedly prompted me to install their app. However, the link to the app didn’t even work and always led to an error message.

After registration and booking my first apartment, I agreed with the property owner to pay an additional amount for the booking, since I wanted to travel with a pet. When I went back to the website to make this payment, I ran into even more serious technical issues. Although I had already stored my credit card details, all credit card fields appeared empty. When I re-entered my credit card details, the system showed a persistent error message saying the card number had “not enough digits,” even though it was entered correctly. As a result, I couldn’t complete the payment at all.

I then tried to contact FeWo, but there was no visible e-mail address or contact form on their website — although that is legally required under Article 5(1)(c) of the EU E-Commerce Directive (2000/31/EC), which obliges online service providers to make their contact details easily, directly, and permanently accessible (for example, to report fraud or other serious issues such as payment problems like mine). I had no other choice than to search online for a contact option and eventually found one via their parent company, VRBO. Unfortunately, the reply I received only said that “everything is fine” and “everything is registered correctly,” completely ignoring the technical issues I had reported and without forwarding my message to the right department.

Overall, it feels as if I’ve been acting as a free website and compliance tester for their platform but they even ignored my reported issues!
Very disappointing experience — I wish I had read all the negative reviews before booking. I would never have booked here otherwise.

FIASCO!!!!
TERRIBLE EXPERIENCE WITH FEWO DE!!!!!!!!
NO MORE !!!!!!!!!

We booked nearly a year before a convention a room with fewo direkt. Less than 1 month before we got cancelled for a switch of the owner. As private message came "no water there actually". The refund was about 80 euros less than we paid, because why ever, they got paid in us dollars and the exchange is now bad.

The customer support is likely non existent. You can write with some indian guys, who won't help you. It's better to take the learning and never ever book again with them or with their partner expedia.

We have to pay more the twice of the price for a room now. Never ever would i recommend to book with them. NEVER

We had chosen a place through this company to stay in Essen for 2 nights. On arrival, a random person walked into the apartment ahead of us to take something that supposedly was hers. There was less than a quarter roll of toilet paper in the place. The bath tub had not been cleaned and I had to clean it myself. There were dirty dishes in the dishwasher. On the phone I was promised a cleaning fee refund which was never issued. When we contacted VRBO, which is where we found the property, the renter denied everything. I would never recommend any property through this company. Simply awful!!

We were specifically looking for a residence with a parking lot because we were traveling by car. When we arrived at the destination the man there told us that they have no parking places for the residents at all!!! But on Fewo they wrote that we would even have a private garage! Also they assured us that it was the Fault of Fewo for that false information! We were spending hours trying to find a parking lot because its the season and ofc everything its busy!!! Do yourself a favor and dont use this site for anything

I wanted to go to Sylt with my daughter to celebrate a dear friend's birthday in August. I have ended up having to book in 3 different places because my booking has been cancelled twice: once in March and once in June. In March, it was because of a 'divorce situation' and in June it was a 'double-booking because of a system failure'. Either way, I was not offered any help with finding replacement accommodation. Sylt gets booked up very quickly, so each time I had to re-book, the choice was more limited and more expensive. As we had already booked our flights from the UK, and we are attending an organised event, we had no flexibility about dates. This is just not good enough and I will not be using FeWo-direkt again. I have now booked a hotel with booking.com.

We were hit by a drunk driver and my wife is in ICU. We told the owner we couldn't come and he told us we need to pay 100,% seriously ? We cancelled days before and with no respect nor empathy he replied.
I will take this company to court as I read here that we are not the only treated like this. My wife is in ICU what don't you understand?If she dies you ask her to pay too? I work for 20 years in hospitality and I never been treated like this in my life.

Apartment booked. Asked for check-in procedure 20 hours before arrival. Reply: "your booking has been cancelled".
Found vacant alternative. Booked. Reply from landlord: "Sorry, not available after all".

we booked from Germany a vacation in Italy and paid with credit cards. They were charged and Fewo-Direkt confirmed the booking. So far so good. When we waited for boarding our plane, the landlord in Italy informed us, that Fewo resp. the sub-company Vrbo, cancelled the booking, because there money wasn't paid. The landlord told us not to come, he will definitely not host us. All our efforts clearing the situation with Fewo-Direkt, Verb and the landlord were useless. We had to search and pay another vacation.

Fewo doesn't want give the money back. They told us, it's not their problem and we have to go the landlord. The landlord refuses any contact. We had to launch a cost intensive criminal complaint to get our money back.