Feit Electric Reviews 

BOUGHT A FEW BOXES OF MOTION SENSOR WORK SHOP LIGHTS FROM COSTCO. ONE OF THE LIGHTS OUT OF A BOX OF 2 ISN'T WORKING PROPERLY. CONTACTED CUSTOMER SERVICE VIA EMAIL WITH NO RESPONCE.

This is a terrible product. They disconnect from the network and are nearly impossible to reconnect. Do not buy these. They are terrible.

I purchased two Feit Electric smart cameras, about two years ago. They started out fine. I had my license electrician install them. After two years! I started having connectivity problems. The cameras disconnect and finally make it impossible to reconnect upon following the instructions and customer service support. Then Feit Electric customer support was not helpful. They asked me to send a copy of the receipt and the Model number. I went to Amazon and retrieved the receipt. Send the receipt and model number to the email address provided by representative Ian. It’s been a month since the email was sent. I even recommended Feit Electric to my sister in-law. Who purchased two smart cameras. She immediately started having connectivity problems. Never was able to resolve the issue. So, moving forward. I WOULD NEVER PURCHASE OR RECOMMEND FEIT Electric to anyone. Unless you wanted to throw your money away. Complete trash in every way possible.

I have defective bulbs and they wont respond to emails. Choose a different company 0 star rating given

complete garbage. If you buy a three pack, one will be sure to burn out within a week. Then the others will last a month or so. Do yourself a favor and avoid FEIT!

Won't connect to high end wifi system. If it does connect it will be brief followed by errors with no more connection or use. I've tried the app and everything. Even tried them (6) at 2 different houses.

More than half the time it's says that these bulbs are not connected to Wi-Fi when they indeed are. Would not recommend if you want full control of your homes lighting system

I purchased a $4000 cabinet which had “Feit Electric light strip and remote. I have to unplug the cabinet because the light will not stay off. The cabinet retailer has asked if he can replace the lighting. Feit shouldn't be allowed to sell crap... in researching seems I'm not the only customer having this issue. This product is unsafe.

Bought the doorbell. A couple of issues. First, the customer service is a joke at best. i needed a replacment screw because I dropped one in the snow and couldn't find it. Contacted CS and asked for the screw size. Waited a couple of weeks for a reponse. They finally asked for the model number. Gave them the model and item number (they only make one doorbell so I couldn't understand why they needed that). Sent them that info. Waited another two weeks. Then they responded and said they needed a picture. I told them they should easily look up the info on their end. Then they asked for my full name and address. I told them they didn;t need that. They only needed to send me the size of the screw. They didn;t respond. I finally called the customer support phone numer. They didn''t know the answer. Said they would have to contact their engineering dept (all I wanted was the screw size which they did not include in the bill of material). They said engineering didn't know either but would send me a replacement. Still haven't received it. You are absolutely out of your mind if you trust this company. They gaslight you with constant requests (remember I only wanted the size of the screw so I could to buy it myself) .
On top of that I also have issues with the wifi not working. It is a very frustating product to work with and Customer Service (and I use that term lightly) is not worth the hassle. I am throwing this unit away. My blood pressure can't handle this company.

When they actually work? Not that bad. But definitely plan on resetting them at least once a month, sometimes more. I always give everything a solid chance. But I will never recommend this product to anyone. Unless you want am okay lightbulb for a month at best. This gives you that for an absurd amount of money. Trust pilot only let's you to rate within the last 12 months. I've absolutely been dealing with this problem for over 2 years. Buy literally anywhere else. The new ones are the same.
HARD NO

I got Feit Flashlight 1000 Lumens a couple of years ago, and one failed shortly after infrequent use, and the new one other never worked at all.
I contacted them - no response, so I filed a BBB complaint, and they finally replied and sent me 2 new 1700 Lumens flashlights, but one of them never worked either.
I contacted them - no response; I filed a complaint - they replied that someone would reach out to me shortly, but 2 months later nobody still got back to me.
Their Warranty web page requests a date code "located somewhere on the body", but neither 1000 nor 1700 Lumens pieces had any date code, which means that everything is made in China, and their nonexistent so-called "Support" don't even know that and don't bother to remove this date code info/instruction.
Worthless product and worthless nonexistent "Support"!

A19 lightbulb just fails.

Furthermore everything is cloud based, not local. Know before you buy.

contacted Feit. No response.

lightbulb doesn't even work as a normal lightbulb at least because it starts flashing

Trying to get refund under valid warranty keep getting same answer has been escalating senior tech been over 2 and a half months keep getting same answer that I will hear back within 2 days. Getting nowhere won’t allow me to speak to supervisor whom they say is the senior tech. Also sent numerous emails without response over 12. And each time called too 12 times with no resolution
Feit has terrible customer support and does not stand by warranty
Shame on Feit will never order again

Should have zero stars. Product failed, contacted FEIT took them over a month to respond. Finally decided they would replace but it’s out of stock. Offered a replacement which as of 1 month later has not been received and FEIT hasn’t bothered to respond to any avenue of contact.

We purchased 3 sets of the 20 foot 10 socket string lights and found them to be.....just ok. The quality of the lighting was ok, but the bulbs were beyond fragile. Immediately, two bulbs shattered while just trying to hang them. We don't recommend them because the bulbs were not shatterproof.

Purchased the flush LEDR6XT_RGBW_CA_AG from Menards. Wireless sucks!!! If I could give a 0 I would. Messing with these for months and now I can't return. 16 feet from router and keeps loosing connection. Total crap

Bought quite a number of these smart bulbs which have proven to not be so smart. They constantly go into pairing mode, and Ive repeatedly trued to add them to the app and can never get all the bulbs in the same room to connect. If there's 4 bulbs only 3 connect, if there's 2 only 1 connects, very frustrating. Always blinking and cant get them to stop or exit pairing mode...I do not recommend them.

Edit: They took 4+ weeks from my initial contact to answer with a resolution and now I was told "if you respond to this email again it will restart the whole process"... So after a month of waiting for replacements for defective units that literally do NOT detect motion - one of their main advertised functions, I still have ZERO tracking, order info, or can't even respond asking for this information according to Maria or I will have to wait another 4 weeks... Seriously one of the most absurd sentences I've ever read in an email - do better!

The item was initially fine, I followed the instructions and set up my smart motion floodlights (I bought 2 from Amazon). After installing them, that night I went out to test the motion sensing - the red light on the motion sensor came on but nothing turned on in regards to the actual light. I messaged them and haven't heard back in a 1.5 weeks despite their support email stating they will respond within 24-48 hours...

Update! Feit electric corporate reached out to us and have now replaced the camera. Kudos for stepping up and making this right. Thanks to Maggie for taking care of us.

I have been speaking with Feit's 3rd party customer care from another country since May 2025. I have a $150 birdfeeder and the camera has gone bad. I have done everything asked, including send the camera back to the company. I am now meeting resistance in getting another camera and have sat on hold over and over trying to resolve this issue. It has become ridiculous. I have contacted Ace Hardware, and I will be letting them know about the customer service provided. No one wants to sell a product that reflects poorly on their business. The camera tracking shows it has now been in the hands of the company over a week. I feel that they have no intention of replacing this camera, so now they have my money and my non working camera. Do not purchase from them, they are located in California but have farmed out their customer service to another country that is impossible to understand and deal with. I have a warranty on this product until December 2025, and it is currently July 2025. I have been asking for a replacement for 90 days, and only got 5 months out of the camera before it refused to connect to wifi. No excuse for this behavior. Have integrity and stand behind your product.

The app has not worked correctly since the updated version. Now it's telling me that the app has a bug. What good is purchasing camera's. If they don't work properly. Feit needs to go back to the older version. We NEVER had issues. Now we're looking into buying new a new security system. We called and feit is not doing anything to fix there problem.