Energia Comune Reviews 

Sophia Vijayakumar

Wonderful experience Highly recommended

State alla larga da questa società.

Dopo aver appena concluso un contratto con Enel, ho ricevuto una telefonata da un operatore che si è presentato come Enel, o ha comunque parlato in modo tale da farmi credere che si trattasse di Enel. Mi chiedo seriamente come abbiano ottenuto il mio numero di telefono e perché mi abbiano contattata proprio in quel momento.

Solo dopo mi sono accorta che il contratto non era con Enel, ma con ECOM S.p.A. – Energia Comune. Ho quindi firmato e inviato il recesso ufficiale immediatamente, lo stesso giorno, entro tutti i termini previsti dalla legge.

Da allora, però, nessuno risponde concretamente. Ricevo solo messaggi automatici, mentre il mio recesso resta senza conferma. Trovo vergognoso approfittare in questo modo della confusione creata durante una telefonata commerciale.

Il loro comportamento fa sorgere seri dubbi sulla correttezza e sulla trasparenza dell’intera procedura.

Devono elaborare immediatamente il mio recesso, perché è stato firmato, inviato tempestivamente e documentato.

Se continueranno a ignorarmi, renderò pubblica l’intera vicenda, presenterò segnalazioni alle autorità competenti e pubblicherò la mia esperienza su tutte le piattaforme disponibili.

Consiglio vivamente di non avere nulla a che fare con questa società.

Stay away from this company.

Shortly after I signed a new contract with Enel, I received a phone call from an operator who presented himself as Enel, or at least spoke in a way that clearly made me believe he was calling on behalf of Enel. I seriously question how they obtained my phone number and why they contacted me at exactly that moment.

Only afterwards did I realise that the contract was not with Enel, but with ECOM S.p.A. – Energia Comune. I signed and submitted the official cancellation form immediately, on the very same day, fully within the legal withdrawal period.

Since then, nobody has provided a proper response. I only receive automated messages, while my valid cancellation remains unconfirmed. I find it disgraceful that a company would take advantage of the confusion created during a sales call.

Their behaviour raises serious concerns about the fairness and transparency of the entire process.

They must process my cancellation immediately, because it was signed, submitted on time and fully documented.

If they continue to ignore me, I will make the entire case public, report the matter to the competent authorities and share my experience across every available review platform.

I strongly advise everyone to stay away from this company.

Sempre disponibile a risolvere i problemi, efficiente e preparato in materia, gentile sempre

He was not in a rush, patiently listened to me, I was honestly satisfied.

Grazie Diego!!!

Disponibile con responsabilità

Disponibile professionale e gentile

Disponibilità e cortesia

Disponibilità al problem solving immediati e con cortesia e gentilezza
Grazie alla energy Teller Marialessia M

Ho parlato con Martina .. gentilissima e super efficiente ..

Assistenza molto efficiente, ho parlato con Antonio S.

Cortesia ed efficienza della centralinista

Cordiali e efficenti le ragazze del call center molto disponibili

I had been waiting from past 8 months for the refund of accumulated money due to a random formal issue. I mailed, called & did everything I could but Response was very frustrating(especially conversation with MIRIANA D. was very triggering as this person was sending a same message again and again). other people were not knowing the solution at all!!!! due to which I was getting same sentances & attached PDFs.

ALESSANDRO, a very gentle person showed some interest and found out a solution for the peculiar issue I had. I thank this person from ENERGIA COMUNE for resolving the issue just in 4 days which once seemed impossible.

He changed my perception I had about ENERGIA COMUNE. I have a suggestion for the customer assistance people that instead of working just for its sake, working even with 1 percent of interest can solve so many issues of the customers. Our complaints, mails, calls might be a routine and not so important for you but we customers wait very eagerly even for your "CUT & PASTE" answers/solutions. I request you guys to be more interested in solving customers issue.