eezyimport Reviews 

686
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support team for being exceptionally helpful, patient, and responsive when handling complex paperwork and client inquiries. Reviewers consistently highlight that the streamlined online system makes the entire vehicle import and customs procedure remarkably simple and straightforward. Some people mentioned that navigating the digital platform as a beginner involves a slight initial learning curve, but support agents quickly step in to provide helpful guidance. Consumers deeply appreciate the remarkably quick response times and reliable communication that keep them completely informed throughout every stage of the transaction.

What people talk about most

Customer service

Consumers find customer service to be positive, frequently praising responsive agents who guide them through... See more

User experience

Users describe positive interactions with user experience, highlighting how the platform makes navigating a... See more

Staff

Clients share positive opinions on staff, frequently highlighting that reviewers and consumers find support... See more

Service

People report positive experiences with service, highlighting great communication, timely responses, and... See more

Response time

Customers consistently note positive experiences with response time, highlighting swift email replies,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Eezyimport made the import process much easier for me as a first-time vehicle importer. They helped with the customs paperwork and answered my questions along the way. The process had a lot of steps,... See more

Company replied

Rated 5 out of 5 stars

I'd never imported anything before my Japanese Kei Truck. The folks at Eezyimport handled everything and set my mind completely at ease. They handled all my missteps with grace and kept me squared... See more

Company replied

Rated 5 out of 5 stars

This service has made a very confusing process, for a layman such as myself, very simple. The chat service from your associates is the best I've encountered. Also, your pricing is excellent! Thank... See more

Company replied

Rated 5 out of 5 stars

As a regular client of Eezimport, we can confidently say they’ve been consistently excellent 👏 What keeps us coming back is how simple and hassle-free they make everything. The entire process... See more

Company replied


Company details

  1. Customs Broker

About eezyimport

Written by the company

eezyimport.com



eezyimport’s mission is to provide a digital Supply Chain platform that puts the shippers in the driver’s seat.
We are driven to simplify the Supply Chain process, enhance customer profitability on every shipment, and disable the reliance on multiple mediators.
We are constantly expanding the community of independent shippers and now, our clients who already chose the “eezy way,” are driving demand for future eezyimport applications.


Contact info

4.8

Excellent

TrustScore 5 out of 5

686 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(686)

78 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

Great customer service! Awesome to work with

November 4, 2026
eezyimport logo

Reply from eezyimport

Thank you for the kind words! We're so happy to hear you've had a great experience working with our team. Providing friendly, reliable, and responsive customer service is always our priority. We truly appreciate your support and look forward to working with you again!

Rated 5 out of 5 stars

Amazing Service—Email Replies as Fast as Live Chat!

Eezyimport was absolutely amazing and incredibly professional! I’ve never dealt with a company that replies to emails so quickly it honestly feels like you’re chatting with them live. Their responsiveness and customer service truly stand out. Highly recommend!

November 4, 2026
eezyimport logo

Reply from eezyimport

Thank you so much for your wonderful feedback! We're happy to hear that our team's responsiveness and dedication to customer service made such a positive impression. At eezyimport, we believe that great service means being there when you need us, with quick answers and a personal touch. We truly appreciate your recommendation and look forward to supporting you with your future shipments!

Rated 5 out of 5 stars

It's been a great experience working…

It's been a great experience working with the EezyImport team since 2024. They have always been supportive, responsive, and helpful. We truly appreciate their continued support and look forward to working together for many more years.

October 26, 2026
eezyimport logo

Reply from eezyimport

Thank you for your kind words and continued trust in eezyimport! It’s been a pleasure supporting your business over the years. We truly value your partnership and look forward to many more years of working together. Here's to continued success!

Rated 1 out of 5 stars

Zero responses and slow. avoid

Signed up for service, paid POA and does not allow to file forms for a week. Used other service IDF Filing dot com and they completed same day. Zero responses

October 21, 2026
Unprompted review
eezyimport logo

Reply from eezyimport

We understand your frustration and apologize for the inconvenience. Due to stricter Customs requirements, we must carefully verify importer registrations, including names, addresses, and authorized signers, before proceeding with filings. In this case, we needed additional information from you to complete the review, but unfortunately, we did not receive the requested answers. Without this information, we were unable to move forward. We take these requirements seriously to help ensure compliance and appreciate your understanding.

Rated 5 out of 5 stars

Helpful and informative

Jegers is very helpful and informative, great customer service.

October 14, 2026
eezyimport logo

Reply from eezyimport

Thank you for your kind words! We're glad Jegers provided helpful and informative support. We'll be sure to share your feedback with him. We appreciate your trust in eezyimport!

Rated 5 out of 5 stars

Excellent Service and Easy-to-Use Platform

I've had a great experience with EezyImport while arranging the importation of a product from China. Their platform makes what would otherwise be a complicated and intimidating customs process surprisingly straightforward, even for someone handling the paperwork independently.

The instructions are clear, the pricing is transparent, and the system walks you through each step. I particularly appreciated being able to file my Importer Security Filing (ISF), make corrections when updated shipping information became available, and receive confirmation that U.S. Customs had approved the filing and matched the bill of lading.

Their customer support (Jegors) has also been responsive and helpful throughout the process. It's reassuring to have access to knowledgeable assistance when dealing with international shipping regulations and deadlines.

I'm still completing the customs-entry process, but my experience so far has been excellent. I would highly recommend EezyImport to anyone looking for an affordable and accessible way to manage their own imports.

October 13, 2026
eezyimport logo

Reply from eezyimport

Thank you for sharing such a detailed review! We're happy to hear that we were able to make the import process more straightforward and that you found our platform easy to use. It's great to know that Jegors has been there to support you throughout your journey. We'll be sure to share your kind words with him! We appreciate your recommendation and look forward to supporting you through the rest of your customs-entry process.

Rated 5 out of 5 stars

good customer service

October 1, 2026
eezyimport logo

Reply from eezyimport

Thank you for your great review! We’re happy to hear our customer service made a positive impression. We truly appreciate your feedback and look forward to helping you again in the future!

Rated 5 out of 5 stars

As a small company

As a small company, eezyimport made it possible to get our shipment without any issues. I recommend them, it was a good experience.

July 24, 2026
eezyimport logo

Reply from eezyimport

Thank you for sharing your experience! We’re so glad we could make the import process smooth and stress-free for you. It means a lot to know that everything went smoothly with your shipment. Thank you for recommending us, and we look forward to helping you again in the future!

Rated 5 out of 5 stars

easy process to navigate.

easy process to navigate.
great customer service.

September 30, 2026
eezyimport logo

Reply from eezyimport

Thank you for your great review! We’re happy to hear that you found the process easy to navigate and that our customer service made a positive impression. We truly appreciate your feedback and look forward to helping you again in the future!

Rated 5 out of 5 stars

Eezyimport made the import process much…

Eezyimport made the import process much easier for me as a first-time vehicle importer. They helped with the customs paperwork and answered my questions along the way. The process had a lot of steps, but everything worked out and my vehicle was successfully released. I’d use them again.

August 17, 2026
eezyimport logo

Reply from eezyimport

Thank you for sharing your experience! We’re so glad eezyimport could make your first vehicle import easier and provide the support you needed throughout the process. Congratulations on the successful release, and we look forward to helping you again in the future!

Rated 5 out of 5 stars

Easy to navigate. Good service

Easy to navigate. No problem at all. 3 rd time and so happy.

September 15, 2026
eezyimport logo

Reply from eezyimport

Thank you for your continued trust in eezyimport! We’re so happy to hear that the process has been easy to navigate and that you’ve had another smooth experience. We truly appreciate you coming back for your third import and look forward to helping with many more!

Rated 5 out of 5 stars

GREAT CUSTOMER SERVICE

August 21, 2026
eezyimport logo

Reply from eezyimport

Thank you for the great review! We’re thrilled to hear you had a positive experience with our customer service. We truly appreciate your feedback and look forward to helping you again in the future!

Rated 5 out of 5 stars

Very helpful

Very helpful. Easy to deal with. They reply to your message very swiftly.

August 21, 2026
eezyimport logo

Reply from eezyimport

Thank you for the great review! We’re glad to hear you found us easy to work with and appreciated our quick responses. Providing fast, helpful support is what we strive for every day. We truly appreciate your feedback!

Rated 5 out of 5 stars
eezyimport logo

Reply from eezyimport

Thank you for your kind review! We’re glad our customer support team could make the filing process easier for you as a first-time filer. We’re always happy to help and make importing as simple and stress-free as possible!

Rated 5 out of 5 stars

Very helpful and quick to resolve issues

The team at eezyimport was extremely helpful today. I ran into some issues and they responded quickly and resolved everything efficiently. Great customer service and support.

August 12, 2026
eezyimport logo

Reply from eezyimport

Thank you for the wonderful review! We’re so glad our team was able to quickly resolve the issues and make the process easier for you. Providing fast, efficient, and helpful support is what we strive for every day. We truly appreciate your trust in eezyimport!

Rated 5 out of 5 stars

As a first time filer of ISF

As a first time filer of ISF, I did not know what to do. I found eezyimport online and started filing it. I called support for help and Mr. Jegor helped me with the filing. He was patient and went through all sections with me. He cleared up my confusion and also explained to me in detail every aspect of the Bill of Lading. It was a great experience and the help given to me is simply amazing. I cannot thank eezyimport and Mr. Jegor for helping me.

August 12, 2026
eezyimport logo

Reply from eezyimport

Thank you so much for sharing your experience! We’re thrilled to hear that Jegors was able to guide you through your first ISF filing with patience and care. We know the process can feel overwhelming at first, and we’re always happy to make it easier and clearer. Thank you for choosing eezyimport!

Rated 5 out of 5 stars

I used eezyimport for a one time…

I used eezyimport for a one time international import, their platform made the process extremely easy! I will absolutely use their website again for any future imports!

August 10, 2026
eezyimport logo

Reply from eezyimport

Thank you for sharing your experience! We’re so glad eezyimport made your first international import easy and straightforward. We truly appreciate your trust and look forward to helping with your future imports!

Rated 5 out of 5 stars

The entire process was so smooth

The entire process was so smooth, and the response time from the broker was excellent.

August 7, 2026
eezyimport logo

Reply from eezyimport

Thank you for your wonderful feedback! We’re happy to hear that the process was smooth and that our broker was able to provide the fast, responsive service you needed. We truly appreciate your trust and look forward to helping you again!

Rated 5 out of 5 stars

Very easy process

Very easy process, they were very responsive with email. Thank you.

July 29, 2026
eezyimport logo

Reply from eezyimport

Thank you for your kind review! We're happy to hear that you found the process easy and that our team was responsive throughout. Providing a simple experience with timely support is exactly what we strive for. We truly appreciate your feedback and look forward to helping you with your future imports!

Rated 1 out of 5 stars

It is a deceiving website

It is a deceiving website. They do not perform all services. And it will make you waste your time.

July 28, 2026
Unprompted review
eezyimport logo

Reply from eezyimport

We're sorry to hear you were disappointed. While we handle a wide range of U.S. import shipments, there are certain specialized shipments - such as perishable cargo crossing the U.S.-Mexico border - that we do not accept due to their unique regulatory and operational requirements.

Rather than taking on a shipment we could not properly support, we chose to be transparent and let you know upfront. We understand this was frustrating, but we believe it's better to decline a shipment than to risk delays or issues by handling something outside our scope of service.

We appreciate your feedback and wish you the best with your shipment.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look