Donnerberg Reviews 

it would be great if the straps (to hold) could be somehow extendable, so it will be easier for people to use the same massager for shoulder and neck easily.
The buttons that are fixed on the strap to control the massager are not easily reachable while the massager is working. Based on the price, best would be to have a remote!

Good tools for massage

Great massager, perfect for home use

I spent a large amount of money on a shoulder massager from Donnerberg on 2023, on the basis that they offered a 7 year warranty. I had been buying cheap devices from an online marketplace but the motor always wore out within the year or the fabric wore through and I had to replace them. The Donnerberg device offered replacement covers and it seemed like the smarter choice to go with this where the components could be easily replaced for free. For the first year or so, I contacted them semi regularly for replacement components, mostly the plastic caps for the nodules that would snap quite quickly. My contact at the time was someone called Joanna and she would always respond to me quickly and send replacements quickly.
I haven’t had contact for over a year and now I have sent multiple emails to their UK email address for more replacement components and all have been ignored. I am unable to use my device without these components.

If a company offers a warranty then they cannot ignore customers who are trying to claim on it. I have threatened legal action and I will be taking it further. I cannot recommend Donnerberg on this basis.

Edit - I found another contact on their website for someone in a different department and asked them to help. A few days later I had a response from them about my warranty, they told me that the UK email address was no longer in service and they said this is on their website. (It doesn’t) They also told me they wouldn’t replace the covers and they are available for sale on their website. When I checked the ‘accessories’ section of their website it was empty. I’m not sure what is going on at Donnerberg but I expect when I bring something to a companies attention they acknowledge their error and apologise, not double down and gaslight me further. In addition to now paying for the covers I was told I also needed to pay customs charges when I never needed to before.

On balance, considering how difficult this has been just getting in touch with them, and how even though they said they would cover the customs charges on this occasion as a gesture of goodwill and send me some covers free of charge, going forward it’s going to cost me just as much as it would to buy a cheap shoulder massager from an online marketplace and replace every two years when the covers run through.

Edit - 21/04/26. Donnerberg flagged my review for defamatory content in order to get it removed. Trustpilot deemed it not defamatory and relisted it. The only reason I wrote this review is due to their inability to apologise and take accountability for their mistakes. For all components to be replaced free of charge and now, to be told no you need to buy them with no explanation. Customer service was extremely rude and dismissive and sent me all of my order correspondence in German. When I asked for it in English they said “we are a German company”… well if you ship internationally then you’re an international company. Now I am wondering if this is the reason for the lack of negative reviews, if Donnerberg are flagging them as defamatory. Never have I ever had my negative experience flagged as defamatory and this changes how Iview this company. Avoid, avoid avoid.

This device has truly been a lifesaver for us. We’ve had it for over five years and it still works perfectly. It has helped keep our nervous system calm and even our kids use it regularly.

German quality at its finest.

When I needed a replacement plug, the team responded quickly and handled everything in such a friendly and professional way. Thank you for the wonderful support.

We purchased the Donneberg vibrating plate, I am a boxing trainer myself and have massage experience! And I'm busy with movement and stability! The vibrating plate can be used perfectly for massage! You can massage all parts of your body, for this you have to sit or lie on the plate in the right way. You can also use the vibration plate for muscle building for this Donneberg has a good app I think! All in all I give a 10 for this product

Fam Bos Enschede Holland

Massage device was recommended to me by a colleague and I am more than satisfied I listened to her.

It works as is declared, it's easy to maintain and recharge (although it takes a bit of time for that). I use it twice a day under mild to moderate conditions and the device more than suffices what it's intended use case is.

Strongly recommend to anyone with stiff shoulder or back muscles in need of relief.

Took a long time to get here, but arrived safely and in good condition.

Customer service responded very quickly. I entered my old address for the deliver and was able to change it on time

The massager is extremely pleasant to use; it doesn’t poke during the massage but glides smoothly. It’s especially comfortable when it warms up. I bought the cordless one and it works great — the battery lasts a long time, and it can also be used while charging. The product is very high-quality and meets my expectations. You can massage all the listed areas: neck, shoulders, back, lower back, legs, and so on.

I'm the happy owner of a rechargeable massager (NM 090), I bought it a couple of years ago and I've to say that it is very helpful for my neck and shoulder!
Now I ordered an electrical adapter and I got it in less than a week.

Very good product! Enjoying its benefits

Great service and quality item.

Product of good quality, efficient delivery, reasonable price.

Donnerberg massageapparet er fantastisk :-) "Tyskeren" er dens kælenavn = Super kvalitet.

The customer support responded quickly and resolved my issues about shipping. Many thanks!

Sorry only 3 stars-I ordered 23/4 a Massage belt 229€ with a Akku.
Received one without an Akku-without all the pickup (postbox) and bringing back to a post office-it costs me half a day and I am still waiting for the right one.
Today is the 12/5.
With the product I am happy when it is finally here.

Easy to order and pay internationally. Great product, fantastic quality. I love it!

I have already bought three Massager devices for my family, girlfriend, and myself. Everyone is contended with the device's effect on the neck, shoulder, and back.