DERTOUR Reviews 

Die Organisation der Reise war sehr gut. Die Hotelanlage war dem Alter entsprechend gut gepflegt und die Versorgung war mit den drei verschiedenen Restaurants sehr gut.
Das Preis Leistungsverhältnis ist auch in Ordnung.

​DERTOUR and HolidayCheck completely abandoned us when a critical issue arose with our return flight ticket. The local representative in Kos was terribly rude, hostile, and utterly useless, offering zero assistance other than arrogantly telling us to just show up at the airport at 6:00 AM without a confirmed ticket or check-in and "hope for the best." Left stranded and under immense stress, we had to figure out a workaround and solve everything on our own. On top of that, being forced to walk to an off-site pickup location at 3:30 AM in the middle of the night for our transfer is not what one would expect. Overall, our hotel and the time spent on Kos were great, but do yourself a favor and book through a different agency that actually cares about its clients. We will never book through DERTOUR or HolidayCheck again.

One star is too much for this review. We had a flight to Iberia on Monday at 17:30 and got delayed for 5 times until it reached 01:00 AM as schedule date and it departure around 2AM arriving at the hotel at 6 AM. Needless to say, we payed for a day of which we did not benefited and Dertour stepped back, providing no assistance and no rebound offer. On top, for a 4000 euros package we received a different smaller room, 22 square meters and it smelled like a swamp.
I truly do not recommend them - worst agency ever.
If you want a restful holiday, with no issue, I advise you to not book anything with Dertour

If you want to book a relaxing island holiday in Malaysia, you should give DERTOUR a wide berth.

What we experienced during our package holiday to the Perhentian Islands defies description and culminated in unprecedented incompetence in travel planning.

Even the journey to our island was a disaster. They booked our flight to the wrong airport, which was almost two hours away (TGG instead of KBR).

This not only cost us time and nerves in a taxi, but, combined with fatal misinformation from DERTOUR's partner hotel (Fairfield) on the mainland, it led to us missing our scheduled ferry to the island. We had to pay 575 MYR upfront for a private boat just to make it to our resort.

The absolute peak of their poor planning, however, was our return flight. On an island holiday in Malaysia, you are naturally entirely dependent on the ferry schedules.

Yet DERTOUR booked us on a domestic flight at 09:50 AM—again from the airport that is two hours away. The problem: the first ferry from the hotel (which is already included in the mandatory resort fee) doesn't leave the island until 12:00 PM! How a professional tour operator can sell a logistically impossible travel itinerary remains a mystery.

When we complained about this glaring travel defect to customer service and demanded a rebooking to an achievable afternoon flight, DERTOUR showed its true colors.

Instead of immediately taking responsibility, they denied all liability and shifted the blame entirely onto the booking travel agency.

The absolute mockery, however, was their choice of words: customer service patronizingly informed us that they would try to arrange an adjustment with their local partners out of "goodwill." A tour operator that books its guests into a completely unsolvable logistical dead end on an Asian island talks about "goodwill" when they are supposed to fix their own blunder!
But it gets even better: even this oh-so-generous "goodwill" turned out to be a pure stalling tactic.
We never heard from DERTOUR again before our set deadline expired. They simply ignored us and left us stranded on the island.

To avoid being stranded on our departure day, we had to exercise our legal right to self-help and book the only logistically achievable afternoon flight ourselves, paying out of our own pockets.

A tour operator who cannot coordinate basic ferry and flight times for an island holiday, lacks elementary geographical knowledge, and simply ghosts its customers when faced with self-inflicted problems, has no business being in this industry.
We are now taking legal action to claim our expenses and compensation for damages.
Never again DERTOUR!

One star is just too much. I had a complain because of a Iberia tour. The rental car contract was in portuges language, 2 hotels had crafter activities in front of our windows. The CEO Boris Raoul did never answer, but the "Qualitymanagement". Outcome "DER is not responsible for that". Worst complaint answer I ever met.

We were with my family in Towers Rotana, Dubai.
Our opinion about DerTour:
- good prices,
- good transaction execution,
- on-site care,
- luxury transport between airport and hotel
- app and travel documents are in Germans, but AI and Google Translate is able to fix that problem. There will be nice to have English version of both- please think about this

I was in Corfu on a DerTour booked holiday and my easyjet plane was hit by a bird. Easyjet kept us waiting around for 7+ hours and then cancelled the plane near 11. The airport staff were not very helpful and neither was Easyjet. It was not nice trying to get our checked luggage back at midnight, we were kept around for an hour or more. We called DerTour after the cancellation. They sorted us a hotel at midnight. They sorted us a new flight the next day. They sorted us a refund for the taxi to the emergency hotel. They sorted us a train from the airport we had the next day back in our country. Thank you DerTour, you were really amazing. Your rep in Corfu was also really good. Thank you for being wonderful.

Very disappointing complaint handling by DERTOUR.

During my package holiday in Turkey there was no hot water, I had to change rooms three times, and there was significant noise and poor room conditions during the stay.

The problems were reported on-site and documented. Despite the seriousness of the situation, DERTOUR offered only 150 EUR compensation.

I sent a formal pre-legal complaint letter, which was delivered on 29.04.2026, but no response was provided within the given deadline.

Very poor customer service and complaint handling experience.

Wir waren für zwei Wochen in Kenia. Die fünftägige Safari war der absolute Hit. Die Lodges, der lokale Guide, Die Route sowie der National-Park waren traumhaft. Auch mit dem Wetter (März ist die Übergangszeit) hatten wir absolutes Glück.
Das Hotel (Diani-Sea Resort) war super.
Alle Guides waren toll.

I was deeply disappointed by my experience with this agency. I will certainly never use their services again.
I have been a long-time customer of the agency, but this clearly had no value. The only thing that seemed to matter was their financial interest.
I had already paid a deposit for a vacation scheduled during the Easter period, in an area that has since become a conflict zone. March 5th was the deadline for paying the remaining balance.
I tried to reach an understanding with the agency. I did not request a refund of the deposit. I only asked for the amount already paid to be transferred to another destination.
The response I received was a refusal. The reason given was that the vacation was about three weeks away and that the war situation might change by then.
I was not willing to pay the remaining balance for a vacation in a conflict zone. As a result, I lost the deposit, which was a considerable amount.
I consider this approach completely disrespectful toward the customer. The agency relied strictly on contractual protection and chose not to offer any reasonable solution.
I did not ask for my money back. I only asked for flexibility and for the deposit to be transferred to another vacation.
Thank you, Dertour, for this experience. Unfortunately, you have demonstrated that customer relationships matter less than profit.

We booked in advance the bus service from Gran Canaria Airport to our hotel Hl Suites in Maspalomas.
After a 15-minute wait, we were told we'd have to wait, al least, another hour We gave up and took a taxi. Terrible service.

RESERVATION NUMBER DPANQH
Fornitore LM-27913718

Hotel NH Collection Dubai the Palm sehr schön und empfehlenswert, unser Ansprechpartner von Der Tours vor Ort Osama war sehr bemüht und hat uns tolle Ausflüge organisiert, alles bestens organisiert, Führungen auf Wunsch in deutscher Sprache, Transfers mit Taxis pünktlich, viel gesehen und gelernt, wunderschöne Eindrücke gerne wieder 😍

I went to Antalya with Dertour. At the airport we had to wait 2 hours in the minibus! At the hotel no one from Dertour looked for us, we only sent messages on WhatsApp with a very rude person. The booking number for the return flight was wrong and I couldn't check in. At the airport they told me that they had sold more tickets than seats and were trying to find a later flight! I don't recommend Dertour

Horrible experience

We flew from Bucharest to Rhodes and in Rhodes, this lady, Antoanela, who was the contact agent had a very bad attitude she was very disrespectful and rude with us.
She was very annoyed if I asked for details about the excursions she offered with Dertour and she was also very annoyed when I dared to call her about some details about the return flight.
I have no idea why she's still working for you, if she's not in the mood to do the job she's paid to do.
We can all have a bad day, but when you choose to work in this sector you must treat all clients with respect and attention, regardless of whether or not you are in a bad mood that day.

I booked a stay at Hotel Abou Sofiane via Dertour (Germany) as a gift for my elderly parents in Tunisia. The hotel refused to let them check in simply because they are Tunisian residents — a restriction that was never disclosed during the booking process, confirmation, or terms and conditions.

No clear policy, no warning, nothing.

The most outrageous part? I had to pay again, through a different local agency (Dima Voyages), to book the same hotel for the same dates just so my parents wouldn't be left outside in the heat. Meanwhile, Dertour kept the full payment and has not even bothered to reply to my formal complaint.

This is pure discrimination and a scam-like setup, where no transparency is offered, and customers are left with double costs and emotional distress.

Neither Dertour nor Hotel Abou Sofiane have taken any responsibility. Their silence speaks volumes about their values: profit over people.

I strongly warn others:
Avoid Dertour and avoid Hotel Abou Sofiane unless you're ready to pay twice for a single booking and be treated with total disregard.

Hotel, transfer and flight were all great. However, this company will send a so-called tourism agent to your hotel, to give you some trip offers. I say so-called, because this person is just a proffesional scammer. The trips they offer you are just standard trips organised throughout antalya, that you can book yourself, including transfer. They are literally one google search away from you. This person will present them as if they are organised by their agency (they will never directly say this, however this is the way the speech goes) and demand a price that is 2x, 3x or even 5x higher than the real value. They will be very insistent and try to convince you the experiences are unique (some of the trips are actually okay, if you book them on the internet they are cheap as well). If you say you need more time to think, they will say you have to book them then, otherwise it's not possible.

Extremely unproffesional behavior, worthy of used car scammy salesmen. Will never travel with them again.

they had price mistake and trying to get it from me!

Don't tel the truth about constructions... They are clowns as costumer services. They don't give without support in the vaccination.

I was 2 time chelated. November 2024 and april 2025... 4 weeks. Same hotel and the second time was terrible. They promised me the construction was finished. But it was more bigger than before.

Pretty bad experience with detour .
From assistance with the flight to assistance with transportation and at the hotel, Detour representatives are not making the vacation relaxed and easy.
The main thing on the agenda is to sell you unwanted services.

Actually we r the hotel driver rak rotana aspaisaly in your service is very low airport staff very rude no talking good with the all driver and no value to guest