Decathlon Belgium Reviews 

De sustainability manager wou de tweedehands Decathlon fiets niet overkopen.

Containerpark dan maar.

Recyclage is meer een marketing buzz dan een feit bij Decathlon.

I bought an e-bike from the marketplace. Bad quality! Contacted the CS for a return, still waiting now for more than a month for a return label. Decathlon is not taking responsibility and always respond on same manner: "we understand your frustation, we are in touch with our partner and get back to you". This is not correct. Never buy anything from them anymore!

Decathlon marketplace is very scammy. Promised 2-day delivery time, it's been a month and supposedly my package is in Milan (I ordered to Belgium) so clearly they are shipping from China and circumventing the new import taxes. Customer service won't respond with 48hrs as promised. The review of product I posted detailing the incorrect delivery time removed as "not relevant to the product".

Based on our experience, I would not recommend this tournament organized by Decathlon Brussels.

Several items and benefits that were communicated to participants before the event were not provided. When we contacted the organizers to report the issue, our initial complaint was questioned rather than immediately investigated. Only after further discussion was it acknowledged that the promised items had not been received.

As a form of compensation, participants were provided with discount codes. However, when players and their families attempted to use these codes in Decathlon stores, they were informed that the codes had already expired and could not be accepted. This resulted in additional disappointment and frustration for the children and their parents.

The sporting organization of the tournament also raised concerns. In our view, aspects of the event did not align with recommendations generally promoted by the Belgian Football Federation regarding youth football. The match schedule placed a significant physical demand on young players, and the organization of the closing ceremony created uncomfortable and confusing situations for participants and families.
What should have been a positive experience for young football players was overshadowed by unmet commitments, communication issues, and organizational shortcomings. While every event can encounter problems, participants reasonably expect organizers to deliver what was promised and to address issues effectively when they arise.

For these reasons, we would choose other tournaments in the future and cannot recommend this event based on our experience.

Very poor experience with Decathlon Belgium.
My order was supposed to arrive earlier, but the delivery date suddenly changed to 3 June 2026. The tracking only says that the order has been prepared and shows no real updates, so it is unclear whether the parcel has even been handed over to DHL Benelux.
The delivery information also appears confusing, even though my address is correctly entered in my Decathlon account. On top of that, customer support is difficult to reach and there is no practical way to quickly solve the problem.
For a company like Decathlon, this is unacceptable. Customers should not have to chase basic information about their own orders.
Unclear delivery, poor communication, and frustrating support. I will avoid ordering from Decathlon Belgium in the future.

I’m really surprised to read so many bad reviews about Decathlon.be. As far as I know, the only bad experience I had, after buying on their marketplace, was due to a delivery error by DPD. Even though, Decathlon was not responsible, I found their customer support very unpleasant, that’s why I only give them 4 stars.

Except this case, all my orders have been perfectly handled.

They were very helpfull in the store, but to high prices.

I ordered and paid for a set on Decathlon.be. After unpacking, I found that I received a DIFFERENT set than I ordered. This product is sold by Gorilla Sports, a partner on the Decathlon website, and therefore the store does not accept returns or complaints. I made an appointment at a Decathlon store to discuss the fact that I received a different product than I paid for, and the salesperson sent me home because it was an online purchase from Decathlon.be, so it's none of their business. It's not their problem, and they don't have time to deal with it. Therefore, customers who buy from Decathlon.be are treated as second-class customers!!!SCANDAL! I buy a lot of things online, and honest sellers always add a RETURN LABEL to my order in case of problems. In this order I placed on Decathlon.be, there was NO RETURN LABEL. This is self-explanatory!! Finally, they were so poorly trained that they forgot that every order MUST have a return label. I DO NOT RECOMMEND! AVOID! After this purchase, I know you fully deserve such a LOW rating. You earned it.
Lack of empathy, poorly trained support center—these are the summaries of my LAST purchase on Decathlon.be.

It is your OBLIGATION to provide me with a RETURN LABEL. Under European Union law, I have the right to return goods within 14 days WITHOUT GIVING A REASON!

Decathlon.be -> you've lost trust, honor, and dignity with your outrageous, ineffective procedures. -1

I have already sent 3 complains and no feedback from them!

I bought a jacket at the website which apparently it was sent by a partner via UPS.
It says it was delivered at a UPS point, which I went there on 22/11 and they said nothing was delivered!!!

Terrible customer service, didn’t expect that from such a big store! Lesson learnt: I will never buy at Decathlon again!

I ordered a work out bench online four weeks ago. Until now, neither the bench was delivered nor the money is returned. When I tried to post a negative review on decathlon.be website, it was rejected by the administrator claiming that the review is not pertinent. Does this mean that only positive reviews are validated and posted? What kind of transparency and customer service is this? Honestly, would give 0 stars, as even 1 star is too much.

Very unpleased with the 2nd hand return process of a Rockrider MTB bibcycle. I got a quote from Decathlon for 47Euro for a 15 year old bike which I marked as Good (the least option above broken). Then I wait 45 minutes in the shop in Kortrijk BE where somebody tells you there are more costs than the worth of the bicycle. Ofcourse that's a fact for every +10 year old bicycle! Decathlon, please do not waste people's time with return proposals which can't be met. DO NOT LET CUSTOMERS RETURN ITEMS ABOVE 5 YEARS -> solved.

They have a service where you can sell your sports gear. Two times I tried to sell a bike. À honestly responded to all their questions, including the fact that the bikes would need some repair. Two times I got an offer online and when at the store, they said they could not buy my bikes because they needed repair. WTF? That service is just for their image but in reality it’s only air. I call this green washing !!!

Wanted to return SUP board, you can't because French "partner" company sends wrong Chronopost retour-label which can't be scanned in by DPD.
I have sent at least 10 emails and calls, all in vain, they will send a new one (yeah right)...
Lesson learned, cheap store = cheap customer care.

I have ordered the same product twice - and had to cancel two months after no delivery both times. Decathlon blames the delivery company Agediss, which may very well be true but they cannot operate with such an unreliable partner. I will never buy anything from this company again!

I enjoy shopping at Decathlon. I buy both children clothes and adult clothes. The quality is good. I love the last pair of shoes that I bought at a nice discount offered at the cashier desk by Mounir (Decathlon Evere). Great shopping and customer service!

I bought an electric bike from Decathlon’s official website. After just 13 months and 950 km, the bike stopped working completely. Since then, it’s been a nightmare:
– I was denied proper technical assistance
– A random part was sent with no diagnosis
– It was sent to the wrong address, without confirming with me
– No professional repair was ever offered, not even an apology

The people who replied (Sarah and Laura) simply repeated lies from their third-party seller, refusing to take any responsibility—despite the fact that I purchased and paid through Decathlon’s own site.

I had to buy another bike out of necessity. I lost time, money, and patience.
And I only received the invoice after several weeks of insistence.

I’ve now filed formal complaints with FOD Economie, ECC Belgium, and the Consumer Mediation Service.

I will never buy from Decathlon again, and I strongly advise others to stay away.

I don’t like having to make an account for an single online shopping. “Oh, you’re going to order what’s in your basket? Make an account!” I find this super unnecessary. This might not be only Decathlon Belgium’s problem but I’ve experienced this throughout their website.

Fixed my bicycle at Decathlon Brussels Center. They told me it would be ready three days later at stated on the ticket. Wasn’t ready. They didn’t advise it wasn’t ready, so I travelled for nothing.

Ordered on 25 november some expensive ping pong rackets and never received it. So impolite and useless people working there who never follow up any of your requests. They never answer my calls or emails such idiots. I managed only once to talk to someone and he hung up. never seen this anywhere before. Just thinking of filing a complaint to the police. Never buy anything from these fraudulent people.

Last week we got a little problem with the brakes of the bike we ordered online. We went to Decathlon Bruges and they helped us out in no time, good experience. This week I bought myself a bike at the same shop but I had a little problem with the gears. I went back to the shop and they fixed it at the spot. I am very happy and content with the service they provided at the bike atelier in Bruges! Top job!