Darwin's Natural Pet Products Reviews 

3,212
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,728 reviews, reviewers overwhelmingly had a great experience with this company. Pet owners consistently praise the exceptional quality of the raw food, highlighting how it significantly improves their animals' daily health, digestion, and vitality. Furthermore, consumers appreciate the dependable shipping schedule, excellent packaging, and the responsive customer support team available to assist with any questions. However, some customers also noted that shipments occasionally arrived partially thawed due to unexpected transit delays. A few reviewers expressed frustration when these delivery setbacks caused the perishable meat to spoil before they could unpack it. Despite responsive service teams resolving these issues, a small group of people experienced repeated delivery hiccups over time.

What people talk about most

Quality

Reviewers highlight positive aspects of quality, expressing deep satisfaction with fresh ingredients and the... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt arrival times,... See more

Customer service

Clients share positive opinions on customer service, highlighting that support agents are consistently... See more

Order

People report positive experiences with order management and timely deliveries, frequently highlighting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely love Darwin’s raw pet food for our cat!! She previously had digestive issues and the veterinarian kept prescribing her different wet and dry foods, but nothing improved her issues. Finally... See more

Company replied

Rated 5 out of 5 stars

Since switching my corgi, Spooky to Darwin’s, she has been healthier than ever. As a result, she has maintained her weight of 18 pounds within weeks of the slow and gentle transition from hard over ba... See more

Company replied

Rated 5 out of 5 stars

my senior beautiful husky girl has kidney disease and Darwin’s Intelligent Design offers prescription diet with low phosphor and protein. I placed the order with my vet script and everything went g... See more

Company replied

Rated 5 out of 5 stars

Terrific Dog Food! The quality is amazing, my dogs love this food. The packaging is easy to separate so you can store it in a tidy manner in the freezer and the shipping process is quick, efficient,... See more

Company replied


Company details

  1. Pet Store

Written by the company

Darwin's delivers fresh, raw meals made with antibiotic-free meat and organic vegetables. No fillers. No shortcuts. Delivered to your door — just like we've done since 2004.

Add more years to your pet's life and more life to their years.

Written by the company

Thrive Longer with Darwin's
We believe feeding a pet what they’re born to eat is the best way to help them thrive longer. That's why we provide food the way nature intended, biologically-appropriate recipes inspired by their ancestral diet, and why we're dedicated to supporting you every step of the way on your pet's health journey.

The Healthiest Thing You Can Do For Your Pet

Delivered Right To Your Door

Get free and fast shipping to most of the US on any order over 20 lbs. We cold-ship our raw meals so they're delivered to you fresh and frozen.

Contact info

Promotion box for Darwin's Natural Pet Products

Get 50% Off Your First Box

Feed your pet what they were born to eat and save 50% on your intro.

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(3,212)

1,601 reviews in the last 12 months

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Rated 5 out of 5 stars

Healthiest food ever

Darwin's is the best dog food ever! I started using it many years ago when I had a dog with a skin condition that could only be partially resolved with a very expensive drug. Then I read about what a raw meat diet could do for his skin. At a dog show, I talked with a Darwin's rep., took home a free sample, and my dog's life changed. Now all my dogs eat it.

November 5, 2026
Unprompted review
Rated 5 out of 5 stars

Have used Darwin’s food for several…

Have used Darwin’s food for several different cats over many years, and all of them loved it and did well on it. I am also very happy with your information and assistance with ordering and altering orders. Highly recommend you on all counts!

October 28, 2026
Rated 5 out of 5 stars

I have two Siberian cats that are six…

I have two Siberian cats that are six years old. They have only been eating Darwins raw their entire life. They are beautiful. Their coats are magnificent and glistening in the sunlight. I am very happy with Darwin’s. They deliver on time and always help if there is any issue. Great customer service I highly recommend this food

October 28, 2026
Rated 5 out of 5 stars

Happy cats, happy life!…

I get an advance notice of a coming shipment; they’re always on time and frozen. Whenever I need to tweak an order someone gets back to me within a business day. And most importantly, my cats are happy! They scarf up their meals and are healthy.

October 26, 2026
Rated 5 out of 5 stars

I have 5 miniature dachshunds and 2…

I have 5 miniature dachshunds and 2 greyhounds on your poultry meat mix (chicken/turkey/duck). They go crazy for their food, even the pickiest eater enjoys your product. We do dog sports/dog shows and I love being able to take the smaller meat packages in my cooler and set out to thaw as needed when I’m away. Thanks!

October 28, 2026
Rated 5 out of 5 stars

Darwin's raw frozen dog food is…

Darwin's raw frozen dog food is consistently fresh, and highly palatable to my dog. The beef, chicken, and turkey 8 ounce packets with some organs, vegetables, and ground bone mixed in for nutrient integrity and protein variation is fantastic for nutritional benefit to dogs. Customer service from Darwin's is always reliable, employees are polite on the phone, and the boxes of frozen meals for my dog arrive when they are supposed to. Darwin's is a great dollar value too. I love feeding Darwin's to my dog!

October 20, 2026
Darwin's Natural Pet Products logo

Reply from Darwin's Natural Pet Products

Hi Kimbra,

Thank you so much for your wonderful review! We're thrilled to hear that your dog enjoys our meals and that you've been pleased with the quality, variety, and nutritional benefits of our recipes. Providing fresh, wholesome food and dependable service is always our goal, so it's great to know we're meeting your expectations. We truly appreciate your kind words about our team and customer service. Thank you for choosing Darwin's and for trusting us to be part of your dog's health and happiness!

Rated 5 out of 5 stars

Quality food and outstanding customer…

Quality food and outstanding customer service.

October 27, 2026
Darwin's Natural Pet Products logo

Reply from Darwin's Natural Pet Products

Hi Jeremy,

Thank you for your kind words! We're delighted to hear that you've had a great experience with both our food and our customer service team. Providing high-quality nutrition and outstanding support for our customers is what we strive for every day. We truly appreciate your support and thank you for choosing Darwin's for your pet!

Rated 5 out of 5 stars

Good quality

Good quality, my dog likes the food. Fast delivery

October 27, 2026
Darwin's Natural Pet Products logo

Reply from Darwin's Natural Pet Products

Hi Elena,

Thank you for your review! We're so glad to hear that your dog enjoys the food and that you've been happy with the quality of our meals. It's also wonderful to know your orders are arriving quickly and meeting your expectations. We truly appreciate your support and thank you for choosing Darwin's to help keep your pup happy and healthy!

Rated 5 out of 5 stars

Best customer service best food for my…

Best customer service best food for my cat

October 27, 2026
Darwin's Natural Pet Products logo

Reply from Darwin's Natural Pet Products

Hi Maryanne,

Thank you for your wonderful feedback! We're thrilled to hear that your cat loves the food and that our customer service team has made a positive impression. Providing the highest quality nutrition and exceptional support for our customers is what we're all about. We truly appreciate your trust in Darwin's and thank you for being part of our family!

Rated 5 out of 5 stars

Darwins is a good value

Darwins offers a consistently high Quality cat food. It always arrives on time and fully frozen.

October 27, 2026
Darwin's Natural Pet Products logo

Reply from Darwin's Natural Pet Products

Hi Joy,

Thank you for your review! We're delighted to hear that you've been happy with the quality of our cat food and the consistency of your deliveries. Providing fresh, high-quality meals that arrive on time and fully frozen is something we work hard to achieve with every order. We truly appreciate your trust in Darwin's and are grateful to be part of your cat's health and nutrition journey!

Rated 5 out of 5 stars

Great Customer Service as usual

Great Customer Service as usual
Food is high quality and Delivery is always on time

October 27, 2026
Darwin's Natural Pet Products logo

Reply from Darwin's Natural Pet Products

Hi Ursula,

Thank you for your continued support! We're delighted to hear that you've had great experiences with our customer service team and that your orders consistently arrive on time. Providing high-quality nutrition and reliable delivery is our goal, and it's wonderful to know we're meeting your expectations. We truly appreciate your kind words and thank you for choosing Darwin's for your pet's nutrition!

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