Copperceylon Reviews 

We cancelled a booking for two adults and a baby approximately 6 hours before the reservation due to a viral infection, yet the restaurant still chose to charge £10 per person — including for the baby — totalling £30.
What is most disappointing is not simply the charge itself, but the complete lack of professionalism, empathy, and accountability shown throughout the interaction. The restaurant had multiple tables available, so enforcing the charge in these circumstances felt unreasonable and opportunistic. As we do not live nearby and will not be returning to the area, offering a credit note was meaningless.
My wife was spoken to rudely over the phone when trying to resolve the matter. The restaurant repeatedly attempted to blame the bank for the inability to reverse the charge, while the bank clearly confirmed that the restaurant itself had the authority to cancel it. Rather than handling the situation respectfully, the staff member ultimately hung up the call.
Charging a cancellation fee for a sick family, including a charge for a baby, while showing no compassion or basic customer service, reflects very poorly on the business. A restaurant that treats customers as a source of guaranteed income rather than people does not deserve repeat business or recommendations. We will not be returning and would strongly discourage others from supporting a business that handles customers in this manner.

Great food great service very good standard of food and traditional taste

Having used Cooper Ceylon’s catering service for a funeral wake, the choice of food was excellent & extremely tasty.

I took my 88 disabled Mother who has multiple health conditions, to celebrate Mother’s Day on the 30th March 2025 at Copper Ceylon.

Once my Mother & I arrived at the restaurant, we were greeted by the friendly staff. However, when given our menus, the choice of food was extremely limited. There was no lamprais, any biryani or a bigger choice of vegetables.

I thought the actual cost of our meal was overpriced and was not spicy as we had requested. My mother was so disappointed and we decided we would never go back to Copper Ceylon.

I felt bad that my Mother’s Day celebration hadn’t gone well & I then decided to order Sri lankan food from Colombo Kitchen which I know my Mother, thoroughly enjoys, as there is more variety to choose from.

Thank you for reading my review.

The waitress Ms ilona was fantastic, she made us felt privileged as if we were her only table, even though
She was attending others, the service was great, really enjoyed the meal and the company.

Great food and nice people helping in the restaurant

Food was great, freshly cooked very tasty and well presented. Specially I love the cocktails. Friendly staffs, nice and very clean place. Definitely be going back.