Conforama España Reviews 

This is a scam. I purchased an Asus RoG Ally X for 112€ and I didn't receive confirmation email. There's no way to request a refund on their website. Some of the buttons are in Chinese whereas others are in english. Moreover, this website cannot be open on PC. Only on mobile phones. It s a scam.

The Eastern European female member of staff with pink hair in the La Zenia Boulevard, Orihuela Costa, is extremely rude. Her attitude is appalling and her customer service skills are a disgrace. I have bought many products from Conforama but because of her I never will again shop there again.

Son unos estafadores tanto Conforama como Duehome. Productos defectuosos de los que no se hacen cargo ni te atienden.

Absolutely disgusted. I went there today with my daughter for translation. The member of staff, a woman, was sitting at a desk. I had seen a kitchen that I was interested in so my daughter and I approached her. We were asking her about the kitchen and she said to my daughter either buy something or leave because shes got a lot to do and we were wasting her time. She also told my daughter that for delivery of the kitchen would be 700 euros. We live in the Malaga region, not Madrid!! She was rude, arrogant and unfriendly. Not smiling once. Maybe she just didn't like foreigners. It was very unprofessional and I won't be going back there or recommending it to anyone.

This company is terrible. Ordered a wardrobe which stated 2 week delivery. 6 weeks later and still not arrived. Stated they would deliver on the 23rd Jan as only deliver on Friday's to the area that I live. Said delivery would be between 10 - 12pm, 3 hours later and still not delivered. Phoned up customer services and they did not care at all. After reading so many complaints on delivery and having experienced this myself, I will never order anything from this company ever again. Sort out your deliveries and customer service. Terrible service.

Around a month ago, I bought a table set from them since the discounts were nice. The expected delivery time was 7 natural days. Of course, the days passed by and I didn't get or receive any updates regarding my purchase. No tracking number, no e-mails, no info.. nothing. Even if you look it up on their website, there were no changes at all.

Since it was Conforama, a place I labeled legitimate due to its popularity, I was inclined to send a message to their customer service, to know what was happening. Well, I didn't get an answer. Again, nothing.

That's when I started looking up for its reviews and.. wow. I asked for a refund straight away without a second thought.

And I mean it when I say: NEVER AGAIN.

Sofa was available sooner than expected. Easy to schedule delivery date and morning/afternoon slot. Great service which included delivery to the apartment and assembly. Good quality. I love my new sofa!

In late August I ordered a settee and a bed from Conforama at Playa Honda and was told that the delivery would be 10 weeks, the settee turned up after only five. They told me the bed would follow in three to four weeks. I then arranged a flight to Lanzarote after I’d heard nothing in mid October and duly called in at the store. Initially, they said your headboard would be delivered this week and I stressed it was a complete bed not just the headboard. After a few strange looks I then got told everything would be delivered before I flew back on the Thursday. Again I heard nothing until the Tuesday when I was told the delivery would be on Thursday (when I was due to fly) and they would ring me in the morning to let me know their ETA. So I arranged for my flight and car to be put back a day (€125 extra) and by one o’clock I’d still heard nothing. I headed back to the store to ask where the lorry was and after being passed from one person to another and given lots of dirty looks I was then told by a supervisor that I had NOT received a call and I was making it up.
I’d been pushed to the limit this time and told them to cancel it and refund me. They did, the money was back in my account 5 days later and I bought a bed from ‘Beds’ on the same estate.

Usually I don’t write complaints on company pages, but I’ve now been in contact with Conferama’s customer support regarding a return for around a month, and I’m honestly shocked.

They take zero accountability and don’t respond to anything I’m actually writing. All they do is act as a middleman between me and the seller, without offering any real help or solutions. It truly feels like a bot is answering rather than a human being, no empathy, no understanding, and no answers to my questions.

What a shame!

On top of the awful customer support, the product I’m trying to return is of very low quality. It’s honestly embarrassing that products like this are being sold in the first place.

I am guving a 1 because O can't

Payed after I ordered !!! Now 4 weeks later k have neither product or money. No chance they get back to you or answer a complain Formular. That’s the biggest huge company fraud I have experienced ever!!! You don’t get a 509€ product you payed!! You don’t get any help at customers support at all! No chance to ask for money back as no option to talk to anyone as the support is the worst and there are no contact infos at all!!! Will bring it to the police today! They take mone from customers and then don’t deliver neither give they information or service !! That is fraud !!!

Once again they have littered the streets in old Estepona with publicity saying look no one is in this house occupy it rob it. There are leaflets in doors and now on the floor they should be fined and made to clear up their rubbish

I ordered a sofa on 19 May 2025 with a 10 week delivery date give. Now into week 18 and no sign of the product. I reached out 3 times via their web platform but ignored every time. shocking customer service. I'm now looking to take a more legal approach. I could never hand on heart recommend this company to anyone. I notice they have replied to some of the (very rare) positive reviews they have received and ignore genuine complaints and pleas for help.

My suite was ordered in Jan delivered in April. Long wait… after a month I noticed one cushion was bobbling on the binding. I informed Conforama they came out and took pictures. I waited 2 more weeks then had an email to say that the fault was on me I had put another item on the sofa. ie a throw. That is not true. I appealed at the shop and asked for the manager. She would not come to the shop floor. I have now completed a complaint form and took it to San Miguel town hall. I also took out the extended warranty. That’s not worth the paper it’s written on. Very bad after sales service.

If you try to cancel an order through any of their partner they will tell you to cancel only after the order is confirmed, however the order change from confirmed to shipping isntantly and then when you cancel they will tell you it's too late and you will lose the shipping costs.

Absolutly bunch of scammers, they don't even try to help and they take ages to answer.

Worst experience I had in Spain so far and I'm currently creating a full report against them and Allmodel to OMIC and AECOSAN

Conforama Lanzarote - order 28 May 2025 with a 3 week delivery it has now been 7 weeks and I have raised 3 seperate customer service tickets and no reply to any. I have emailed 5 times and still no reply. The tracker on delivery is useless as states dates that are past but still no delivery. Stay clear of this company. No 10 weeks and still no reply to any emails raised a fraud complaint with credit card

Un horror no contestan nunca al tlf ni a los emails, desesperante. NO COMPRAR EL SERVICIO POTSVENTA ES INESISTENTE

Lavadora Benavent LBV50 5KG

Excellent service and prices in Elche

Reseña Excelente para Conforama Murcia – ¡Servicio Excepcional!

Recientemente compré un sofá en Conforama en Murcia el 14 de mayo de 2025, y no puedo expresar con suficientes palabras lo satisfecho que estoy con el servicio recibido durante todo el proceso.

Desde el momento en que entré en la tienda, fui recibido con una cálida bienvenida por parte del personal – en especial Gason, quien fue increíblemente amable, servicial y paciente. A pesar de la barrera del idioma (no hablo español), Gason y el resto del equipo hicieron un esfuerzo admirable por comunicarse conmigo en inglés, asegurándose de que me sintiera cómodo e informado en todo momento.

La experiencia en la tienda fue excelente, con un equipo profesional que demostró un verdadero interés por ayudarme. Respondieron a todas mis preguntas con claridad y amabilidad, haciendo que el proceso de compra fuera fácil y agradable.

Lo que realmente me impresionó fue la entrega. El sofá fue entregado 13 días después, el 27 de mayo, tal como se había prometido. Los conductores del reparto fueron fantásticos: puntuales, amables y muy cuidadosos. Se aseguraron de colocar el sofá exactamente donde yo quería y lo manejaron todo con mucho cuidado.

Este nivel de atención al cliente es difícil de encontrar, y recomiendo Conforama Murcia sin ninguna duda a cualquiera que esté buscando muebles de calidad y una experiencia de compra sin complicaciones. Un agradecimiento especial nuevamente a Gason y a todo el equipo – ¡hicieron que todo el proceso fuera realmente excepcional!

5 estrellas – ¡Servicio excelente de principio a fin!
Glowing Review for Conforama Murcia – Exceptional Service!

I recently purchased a sofa from Conforama in Murcia on May 14th, 2025, and I cannot speak highly enough about the outstanding service I received throughout the entire process.

From the moment I walked into the store, I was warmly welcomed by the staff – in particular, Gason, who was incredibly helpful, friendly, and patient. Despite the language barrier (I don’t speak Spanish), Gason and the rest of the team went out of their way to assist me, speaking to me in English and ensuring I felt comfortable and well-informed.

The in-store experience was excellent, with staff members showing genuine care and professionalism. Every question I had was answered with clarity and kindness, making the buying process smooth and enjoyable.

What truly impressed me was the delivery experience. The sofa was delivered 13 days later, on May 27th, exactly as promised. The delivery drivers were fantastic – punctual, courteous, and efficient. They handled everything with great care and made sure the sofa was placed exactly where I wanted it.

This level of customer service is rare to find, and I highly recommend Conforama Murcia to anyone looking for quality furniture and a stress-free shopping experience. Special thanks again to Gason and the entire team – you made the whole experience truly outstanding!

5 stars – Excellent service from start to finish!

The Delivery from this company is shocking. Twice now I have waited in and they just didn't turn up. I totally get that I only know a little spainish but the drivers decided they wouldn't come because when they called I couldn't understand them.