Augusta Precious Metals Reviews 

365
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 161 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and knowledgeable staff for providing comprehensive educational presentations, ensuring that individuals understand every detail without experiencing any high-pressure sales tactics. Many people appreciate the dedicated one-on-one guidance and the seamless assistance provided throughout the entire process of rolling over their retirement accounts. Some reviewers were not happy with occasional communication delays, difficulties involving specific representatives, or instances where sales calls pushed restrictive product choices. Additionally, a few individuals mentioned that the mandatory orientation sessions required a significant investment of upfront time before finalizing their decisions.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their exceptional knowledge,... See more

Service

Clients share positive opinions on service, highlighting prompt communication and helpful interactions.... See more

Customer service

Reviewers highlight positive aspects of customer service, describing interactions as friendly, helpful, and... See more

User experience

People report positive experiences with user experience, highlighting an outstanding, white-glove process... See more

Product

Consumers find product to be positive, highlighting top-line merchandise and competitive pricing. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently inherited an IRA following the death of my partner. I knew I wanted to invest in a gold IRA. When I Called Augusta , that was the extent of my knowledge. The representative brought me up to... See more

Company replied

Rated 5 out of 5 stars

I appreciate the time making me comfortable with my 1st IRA rollover. I was allowed time to consider what metals to buy, strategy to consider, and the pros and cons of the different decisions were cl... See more

Company replied

Rated 5 out of 5 stars

Agusta introduced me (and my wife) to alternative retirement investing in such an "informed" way that we asked ourselves; "Why hadn't we done this sooner ". Gold and silver will always be "valuable",... See more

Company replied

Rated 5 out of 5 stars

Wonderful experience! No high pressure sales tactics, just 100% educational information. Augusta is the best choice for metals IRAs. At the end of the process, I learned I was thinking of buying a p... See more

Company replied


Company details

  1. #42 of 178 best companies in Alternative Financial Service
  2. #12 of 27 best companies in Gold and Silver Trading Company
  3. #9 of 44 best companies in Investment Service
  4. #79 of 258 best companies in Non-Bank Financial Service
  5. #1 of 3 best companies in Retirement Scheme Provider

About Augusta Precious Metals

Written by the company

A Different Gold IRA Experience: Education, Transparency, Support

Since 2012, Augusta has helped thousands understand gold IRAs and ask better questions to choose the right gold and silver provider. With salaried educators. No commission. Straightforward pricing. And account lifetime support.

For more information, request your free gold ira guide at Augustapreciousmetals.com. For assistance, contact our customer care team at support@augustapreciousmetals.com.

With Augusta, investors explore precious metals comfortably and confidently. Clear facts. Straight answers. Red carpet service.

Augusta has earned 4,000+ 5-star ratings across trusted review platforms, plus recognition from:

  • Money Magazine: “Best Overall Gold IRA Company,” 2022–2026
  • Investopedia: “Most Transparent,” 2022–2026
  • Better Business Bureau: A+ rating, outstanding record
  • Business Consumer Alliance: AAA rating, trusted reputation
  • Trustlink: 5/5 stars
  • Google My Business: 4.9/5 stars
  • ConsumerAffairs: 4.8/5 stars

During Augusta’s signature one-on-one web conferences, people learn about precious metals before they decide. And the company assists with product selection and 95% of custodial and storage paperwork.

At Augusta, transparency means:

  • Straightforward precious metals pricing
  • Streamlined account setup
  • Detailed explanations
  • Clear communication
  • Account lifetime support

Many come to Augusta after speaking with other gold IRA companies. Augusta helps them understand the facts and explains how some use unfair tactics: “Free silver” that isn’t free. High-cost endorsements that elevate pricing. High-pressure sales. Hidden costs.

Augusta is different, with salaried educators who earn no commission—so they have no incentive to push what people don’t need. And every customer pays zero fees for up to 10 years.

Ask about Augusta’s 100% satisfaction, buyback, and 7-day price guarantees.

For more information, request a guide.

Website: Augustapreciousmetals.com

Support: support@augustapreciousmetals.com

Outstanding Record, Trusted Reputation

Written by the company

Our Promise to Treat You Right

The Highest Standards in the Industry

Augusta’s 100% SATISFACTION GUARANTEE ensures you are in control. If you're not satisfied, switching companies is just a click away. For assistance with any question you may have, contact support@augustapreciousmetals.com. Ask about these BONUS GUARANTEES: 100% 7-Day Money-Back Guarantee on qualified purchases & Highest Buyback Guarantee.

Contact info

4.8

Excellent

TrustScore 5 out of 5

365 reviews

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1-star

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This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(365)

155 reviews in the last 12 months

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Rated 5 out of 5 stars

No pressure presentation.

Augusta precious metals, very professionally, presents logical information on why precious metals should be part of one’s investment portfolio. Never any pressure to invest. Very comfortable company to work with. Erika was especially easy to work with.

August 12, 2026
Unprompted review
Augusta Precious Metals logo

Reply from Augusta Precious Metals

The whole team will be really happy to hear this, Eric. Education on precious metals at Augusta Precious Metals is meant to be easy-to-understand, professional -- and most of all pressure-free. That's all important so retirement savers can make decisions on their own that fit them. We're here to help.
Sincerely,
The Augusta Customer Care Team

Rated 5 out of 5 stars

Great communication

Great communication. All my emails and calls were promptly answered.
I had a high level of confidence in my dealings with them. I felt they treated me like a valued client, not just another customer.

July 6, 2026
Unprompted review
Augusta Precious Metals logo

Reply from Augusta Precious Metals

Hi, Joe. Really great to hear -- good communication about precious metals and retirement options is Augusta Precious Metals' flagship service, along with deep education & efficiency in processing new accounts. Everyone has different needs and we're here to help, and get it right. Sincerely,
The Augusta Customer Care Team

Rated 5 out of 5 stars

Very Professional

They are very professional and very thorough. And also very patient. Some of these transactions can get fairly complex. Mr. Tedder is very knowledgeable and takes the time to meticulously explain things so that even an amateur like myself can understand the transactions involved. He's a true professional. I recommend him highly.

August 17, 2026
Unprompted review
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Reply from Augusta Precious Metals

John, thanks so much for this strong recommendation. When someone isn't familiar with precious metals, it may seem complex at first. Augusta Precious Metals is committed to explaining with patience, transparency, and professionalism so retirement savers can understand their options and each step of account setup. Glad this worked well for you.
Sincerely,
The Augusta Customer Care Team

Rated 5 out of 5 stars

Prompt response!

Prompt response, very professional!

August 21, 2026
Unprompted review
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Reply from Augusta Precious Metals

Lidia, thank you so much for the kind words. Augusta Precious Metals believes professional, responsive service is very important when customers are making precious metals decisions for retirement. We’re glad we could help in a timely manner.
Sincerely,
The Augusta Customer Care Team

Rated 5 out of 5 stars

Great Company

The whole transaction went quick and smooth.Highly recommended!

August 20, 2026
Unprompted review
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Reply from Augusta Precious Metals

Thanks so much for the great recommendation, Ed. Augusta Precious Metals likes to keep precious metals purchases simple and transparent, because it makes retirement savings moves quick and efficient. We’re glad everything went so smoothly. Sincerely, The Augusta Customer Care Team

Rated 5 out of 5 stars

They established why Augusta is the…

They established why Augusta is the best Gold IRA.

August 19, 2026
Unprompted review
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Reply from Augusta Precious Metals

Hi, Nicholas -- so glad to hear you've concluded we are best in this space. Augusta Precious Metals is honored to earn your trust through clear education, transparent services, and no pressure, so you can make your own decisions and feel confident about it.
Sincerely,
The Augusta Customer Care Team

Rated 5 out of 5 stars

They were very helpful and answered all…

They were very helpful and answered all of my questions. They took their time with me which really made me feel comfortable working with them.

August 10, 2026
Unprompted review
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Reply from Augusta Precious Metals

Kep, that's exactly what we shoot for with every customer. Helping retirement savers feel informed is the basis of Augusta Precious Metals services. It's important, so you can make precious metals decisions you're comfortable with. So glad you felt supported through the process.
Sincerely,
The Augusta Customer Care Team

Rated 5 out of 5 stars

The professional manner that all…

The professional manner that all transitions are handled by APM are second to none.

August 11, 2026
Unprompted review
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Reply from Augusta Precious Metals

Paul, thank you for this. Augusta Precious Metals believes professionalism should show in every part of a precious metals transaction — clear communication, transparent service, support that helps retirement savers feel confident moving forward. We’re glad that stood out to you.
Sincerely,
The Augusta Customer Care Team

Rated 5 out of 5 stars

Metal IRA

Answered every question. Educated me about the way IRA is completed as well as how Equity prices my account. Gave options as to what metals were available without pushing into any particular one. Great experience.

July 2, 2026
Unprompted review
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Reply from Augusta Precious Metals

Thanks for sharing your great experience, Joe. Augusta Precious Metals believes gold IRA education should include clear answers, account details and metal options without pushing customers in one direction. We’re glad you felt informed and in control of your retirement decision.

Sincerely,

The Augusta Customer Care Team

Rated 5 out of 5 stars

Transferring my IRA to Augusta Precious…

Transferring my IRA to Augusta Precious Metals
I had done my research and made my decision beforehand. Just one phone call to Augusta started the process. The service was great, with opportunity to get answers to any question through a private zoom call, followed by assistance in setting up the process to transfer the IRA from my current account. I could have not designed the process better. I am even more confident I made the right decision. Never any pressure; always leaving me in full control of every decision.

July 27, 2026
Unprompted review
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Reply from Augusta Precious Metals

M. Gregory, thank you for such a thoughtful review. Augusta Precious Metals believes retirement investors should stay in full control of every precious metals decision, with education, clear answers, and support when it’s time to move forward. We’re very glad the IRA transfer experience gave you even more confidence in your decision.
Sincerely,
The Augusta Customer Care Team

Rated 5 out of 5 stars

Helpful , excellent staff. Fiscal clarity.

Helpful, patient, readily available, pleasant staff who walked me through the whole process. My interactions with the staff has been excellent. So far, transparent about pricing and costs. I'm a new customer, so I will see how things play out in the future. However, I do feel optimistic about my purchase. I rate my experience Outstanding!

July 15, 2026
Unprompted review
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Reply from Augusta Precious Metals

JP, thank you for this generous review. Augusta Precious Metals puts a lot of focus on clear pricing, patient support, and being available as customers make precious metals decisions for retirement and open accounts. So glad you feel optimistic as a new customer, and we look forward to being here for you going forward.
Sincerely,
The Augusta Customer Care Team

Rated 5 out of 5 stars

8 - years of Excellent Service

I have been dealing with Augusta Precious Metals since 2018, they're prices are competitive, their service is impeccable, customer service people are friendly, communications are excellent, products are topline.

October 23, 2025
Unprompted review
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Reply from Augusta Precious Metals

Michael, eight years! Thank you so much. Augusta Precious Metals is honored to have your continued trust over such a long time, and it's gratifying to know you appreciate the team's friendliness and communications, service, and high quality of gold and silver. We look forward to helping with your precious metals for many more years.
Sincerely,
The Augusta Customer Care Team

Rated 5 out of 5 stars

They did exactly what they told me and…Augusta gold review

They did exactly what they told me and it was seemless and totally with no commitment.

July 9, 2026
Unprompted review
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Reply from Augusta Precious Metals

Joe, thank you for this. Augusta Precious Metals believes people should get plenty of information without pressure, so they can decide for themselves whether precious metals make sense for their retirement plans. We sincerely appreciate your recommendation.
Sincerely,
The Augusta Customer Care Team

Rated 5 out of 5 stars

I had a really wonderful experience with Augusta - Highly Recommend

I had a really wonderful experience with Augusta. The people that help you provide as much information as possible so you can make the most informed decisions when purchasing metals. It is almost a white glove experience. I highly recommend Sonja Templet, as she was phenomenal with her knowledge, experience and information provided.

Be prepared to give up to 4-6 hours of your time up front, which is the only sort of criticism I would have. They provide a lot of info that is just unnecessary for me. However, it is better to get as much info as needed when you are managing your retirement accounts.

July 8, 2026
Unprompted review
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Reply from Augusta Precious Metals

Thanks for such a thoughtful review, Jonathan. Augusta Precious Metals does provide a lot of precious metals education up front, because retirement decisions deserve real understanding and it's important to take the time. We appreciate your patience and are very happy the experience was helpful.
Sincerely,
The Augusta Customer Care Team

Rated 5 out of 5 stars

The people were very informative and…

The people were very informative and open about the fee schedules involved with Equity Trust and Augusta Precious Metal. The why to choose gold explanation matched all my research when I asked the questions. I feel like the information was honest and up front after having done some prior research on the company. They check on review websites. Great people well informed and understand what they telling people to get into this investment product.

July 7, 2026
Unprompted review
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Reply from Augusta Precious Metals

Thank you so much for sharing this thoughtful review, Kevin. Great to know the information matched your research. It's a fact that Augusta Precious Metals is committed to providing easy-to-understand gold IRA education, transparent fee conversations, and helping retirement investors understand precious metals before making decisions.
Sincerely,
The Augusta Customer Care Team

Rated 5 out of 5 stars

Augusta saved me thousands! Try before you buy,

I have been purchasing physical gold for years, but the IRA process is more complicated. Before I became a client the educational process explained critical details like buy back spread and IRA price spreads. These two alone gave me a strategy that saved me thousands of dollars. Good news is the training is free so you can decide for yourself.

June 25, 2026
Unprompted review
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Reply from Augusta Precious Metals

Domenic, thank you for sharing such a thoughtful perspective. Augusta Precious Metals believes gold IRA education should come before any decision, especially when details like spreads and buybacks can affect retirement investors. We’re glad the information helped you compare your options and decide for yourself.
Sincerely,
The Augusta Customer Care Team

Rated 5 out of 5 stars

My experience with Augusta was FANTASTIC!!!

My experience with Augusta was FANTASTIC!!! The Representatives that I spoke with were very polite, professional, and very patient. They took the time to clearly & thoroughly explain the nuances of Precious Metals IRAs, the advantages of a traditional IRA vs a ROTH IRA, as well as common "industry terms" like "spot prices vs melt prices". I was very nervous at the beginning of the conversation - But I felt very comfortable by the end of the conversation.

I was also happy to learn that the Augusta Team will ALWAYS be available to address any questions or concerns that I may have at anytime. I highly recommend their services!

June 26, 2026
Unprompted review
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Reply from Augusta Precious Metals

This is great, Yvette -- we love knowing the conversation helped you move from nervous to comfortable about precious metals IRAs. That's our goal. Augusta Precious Metals is committed to patient education and long-term support.
Sincerely,
The Augusta Customer Care Team

Rated 5 out of 5 stars

Protect Your Nest Egg! Add Gold & Silver!

I "officially" signed up with the Augusta Precious Metals team this week, and have to say it's been an EXCELLENT experience! From Victoria to Sarah to Nate to Sonja to Devlyn and finally to Allen (I think I named everyone!), the Augusta Team couldn't have been more knowledgeable, patient and friendly!!! My wife and I knew very little about acquiring physical precious metals as part of our retirement portfolio, but the folks at Augusta thoughtfully explained in-depth how the process works, in general, and at Augusta, specifically. I don't want to make this post too long, but I'll repeat what I said to Allen and my wife today, "Signing up with Augusta is one of the smartest things I've done in my life!" They will walk you step-by-step through the process of acquiring precious metals for your IRA, and connect you with In-house specialists, which is why the list of people I thanked was so long! They require potential clients to read through a good amount of material about investing in gold and silver, because they know an educated consumer results in a happy, confident and satisfied client. You'll also learn about potentially significant tax advantages that might be available when investing in a gold or silver IRA. Ok, I think I've gone on long enough, but if you're looking to protect your nest egg from a $40-TRILLION deficit, the declining value of the dollar and the near-certain financial correction coming to our overinflated stock markets, I encourage you to reach out to Augusta Precious Metals to discuss diversifying your portfolio with physical monetary metals. You won't regret it.

June 25, 2026
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Reply from Augusta Precious Metals

Richard, this is incredible to hear — thank you so much for your generous review. As you can tell, Augusta Precious Metals is built around in-depth education, step-by-step support, and a full team approach, because retirement decisions involving physical precious metals should be made with genuine, thorough understanding. We’re honored that you and your wife felt so confident moving forward, and we look forward to assisting you with this for a long time.
Sincerely,
The Augusta Customer Care Team

Rated 5 out of 5 stars

I recently inherited an IRA

I recently inherited an IRA following the death of my partner. I knew I wanted to invest in a gold IRA. When I Called Augusta , that was the extent of my knowledge. The representative brought me up to speed on polices relating to inherited IRAs. She has since actively assisted me by being present on all phone calls helping me arrange the transfers and and setting up my account. Extremely profession al and knowledeable. I highly recommend this Company.company.

June 17, 2026
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Reply from Augusta Precious Metals

Carole, thank you for trusting us during such an important transition. Augusta Precious Metals takes gold IRA education and hands-on support seriously, especially when the details are new or unfamiliar. We’re glad we could help.
Sincerely,
The Augusta Customer Care Team

Rated 5 out of 5 stars

Everyone I spoke to was knowledgeable

Everyone I spoke to was knowledgeable, patient and encouraged me to write down questions and call them.

June 23, 2026
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Reply from Augusta Precious Metals

Francina, we’re happy to hear this. Augusta Precious Metals puts a lot of care into patient, knowledgeable support, because customers should feel comfortable deciding about precious metals for retirement. We’re glad you know you can call with all your questions.
Sincerely,
The Augusta Customer Care Team

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