Arctic Edge Reviews 

191
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful products, noting that the beanies and hats are super warm, comfortable, durable, and crafted from very soft wool. People also highlight the exceptionally fast delivery service, with orders arriving quickly and reliably even around the busy holiday season. However, some people mentioned that certain items had minor flaws or loose fibers that required trimming, while others accidentally shrank their items in the wash. Despite these occasional drawbacks and isolated product complaints, consumers remain highly satisfied with the overall quality, warmth, and beautiful designs.

What people talk about most

Product

Reviewers highlight positive aspects of product, consistently praising the wonderful designs, warmth, and... See more

Quality

Consumers find quality to be a source of great satisfaction. Reviewers frequently highlight the beautiful... See more

Delivery service

Customers had positive experiences with delivery service, reporting that items arrived in no time at all.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We love our Arctic Edge beanies. My husband and I each bought one on a Viking Expedition cruise to Antarctica, and we purchased two more on the ship as souvenirs for grandkids. I’ve just now received... See more

Company replied

Rated 5 out of 5 stars

This is not my first experience with the brand, this time I bought more beanies for my family and friends. The quality is amazing nothing better for cold, wet weather. And I love all Moomin, Snufkin,... See more

Company replied

Rated 5 out of 5 stars

Ordered an Antarctica beanie from Arctic Edge. The beanie is absolutely wonderful! But the customer service was even more excellent, they made sure my order arrived in time for my trip and they were s... See more

Company replied

Rated 5 out of 5 stars

I have lived in my Svalbard hat and love it. I was gutted when I managed to shrink it by putting it in the wash. So I ordered a replacement and needed it quite quickly for a weekend of mountaineering... See more

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop

Written by the company

Arctic Edge. Luxurious woollen outdoor clothing, made for the most extreme conditions. Our beanies and neck gaiters have reach both North and South pole, and the summit of Everest. Designed on Svalbard by local guide, made in New Zealand.


Contact info

4.9

Excellent

TrustScore 5 out of 5

191 reviews

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4.9

All reviews

(191)

39 reviews in the last 12 months

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Rated 5 out of 5 stars

Thank you

Thank you so much for the quick an friendly procession! I'm really happy have got your adress from Longyearbyn so I could rebuy the beloved headband.

July 13, 2026
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Reply from Arctic Edge

So glad to hear that you found our website, and that you were able to find the headband :). Thank you so so much for the order. Hoping it keeps you warm this upcoming winter :). Thanks for taking the time to leave a review ! / Yann

Rated 5 out of 5 stars

Fast delivery of quality merchandise

I went on a cruise to Antarctica, and the store on the ship had the hats and gaiters with penguins. I hesitated, and they sold out of the hats, but I got a gaiter. Once home, I searched the internet to see if I could find the hat, and lo and behold, here's Arctic Edge with exactly the hat I was wanting. They shipped it right out, and it was in my hands and on my head in no time at all. Well done!

May 8, 2026
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Reply from Arctic Edge

Dear Lissa, thank you so much for sharing this story with us. So glad to hear you were able to find the beanie :) and how cool you visited Antarctica !. Thank you so so much for your order and taking time to leave feedback, we really appreciate it. / Yann

Rated 5 out of 5 stars

Buying for the 3rd time

This is not my first experience with the brand, this time I bought more beanies for my family and friends. The quality is amazing nothing better for cold, wet weather. And I love all Moomin, Snufkin, Little My patterns so I recommend it for warmth and beauty of design

April 29, 2026
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Reply from Arctic Edge

Dear Marzena, thank you so much for all your support and ordering from us, over the years. We truly appreciate it. So glad to hear you like the characters from our Moomin collection. And thank you for leaving us a review :). / Yann

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Rated 5 out of 5 stars

I visited Pyramiden and they didn’t…

I visited Pyramiden and they didn’t have these items in stock at the gift shop. So happy I was able to get them with you all.

March 24, 2026
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Reply from Arctic Edge

Hi TK, Thanks so much for the order. Happy to hear got the neck gaiter and like it :). /Yann

Rated 5 out of 5 stars

Good quality, worth the money

Fast delivery. Nice and comfy products. Ordering for the second time, and are planning to by more later. Good quality. Worth the money!

March 11, 2026
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Reply from Arctic Edge

Dear Elisabeth, thank you so much for your order, and for taking the time to leave us a review, we really appreciate it. Glad you like the products :). / Yann

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Rated 5 out of 5 stars

Brilliant hats!

I have lived in my Svalbard hat and love it. I was gutted when I managed to shrink it by putting it in the wash. So I ordered a replacement and needed it quite quickly for a weekend of mountaineering in the Cairngorms. Yann went out of his way to help and sure enough it arrived in time. These hats are brilliant. It kept me warm in minus 10 degrees at the top of the mountains. This hat reminds me of so many happy memories of our family holiday in Svalbard so each time I wear it, I remember this very special trip. Thank you Yann.

February 8, 2026
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Reply from Arctic Edge

Dear Nikki, what a great review, thank you for sharing :). So glad that parcel arrived on time and proved useful during your trip. Thank you so so much for the order. / Yann

Rated 5 out of 5 stars

Been to Svalbard a couple times for ski…

Been to Svalbard a couple times for ski trips. Had picked up a couple of their hats while there. Hats are super warm, comfortable and durable. While not inexpensive, they are worth the money and I purchased 3 hats from the Moomin collection as gifts...in this order... which the recipients are very happy with!

January 31, 2026
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Reply from Arctic Edge

Hi Michael, so cool to hear you have visited Svalbard a couple of time :). Thank you so much for the recent order, and so happy to hear the Moomin garments were well appreciated :). / Yann

Rated 4 out of 5 stars

Thank you for delivering it promptly

Thank you for delivering it promptly. It beautifully warm and cozy. Delivered to my door.

February 6, 2026
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Reply from Arctic Edge

Thank you so much for the feedback and for the orders :). Glad the garment arrived quickly ! . / Yann

Rated 5 out of 5 stars

Yann and Arctic Edge have created some…

Yann and Arctic Edge have created some of the best cold weather gear at reasonable prices.My Expedition Beanie and Svalbard Gaiter are made from the highest quality materials that are very comfortable and warm. You will be impressed by this gear, and the excellent customer service.

February 5, 2026
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Reply from Arctic Edge

Dear Frank. Thank you so so much for your kind words. So happy to hear the Expedition beanie and Neck gaiter are keeping you warm and comfortable. Truly appreciate your order. /Yann

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Rated 5 out of 5 stars

Beautiful, High Quality Products

Love my hat, light weight, very soft, warm and comfortable. Quick delivery

January 25, 2026
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Reply from Arctic Edge

Happy with hear you like the beanie :) . Thanks for the review, and thank you for the order. / Yann

Rated 3 out of 5 stars

Nice but Big tariffs later

I purchased two hats and they both came in are very nice. One of them has a lot of loose fibers that have to all be trimmed off and I’m hoping don’t affect the hat after it’s worn multiple times. I’m not sure why they were so different as it was the same style in two colors, but one of them definitely has a lot of odd pieces that had to be trimmed down.

The bummer of the whole deal is that I was not able to accurately assess the tariffs on the products prior to purchase. I will acknowledge it is probably my issue for not digging deep through the website to do the math. I do not believe they were hidden from me, but upon doing the Matt they were about 28.5% of the purchase. It’s a pretty hefty uplift that you’re forced to pay because of recent events, and I’m not sure who to blame on this, but it’s my fault for not realizing how much it is. We’re all happy to get 25% off but when you buy something and then get a 28% uplift charge it’s a lot.

After seeing a response, I went back to the website and tried to re-purchase the items and look at the tariffs in the shipping where it says I will find them at checkout. All I got was a shipping charge and I noticed that tariffs would be applied later. So I’m still not sure if you know how to calculate tariffs on the website, but I can tell you that they’re gonna be about 28% of your purchase 

January 20, 2026
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Reply from Arctic Edge

Hi, thank you for your review.

We’ve tried to make it as clear as possible for our US customers, using localised pages and notices, that import duties and local taxes are likely to apply on delivery. We’re sorry if this wasn’t clear enough in your case.

Our shipping page explains that these charges are typically in the region of ~25% of the order value based on past experience.

For your shipment, the amount charged by FedEx came to just under 27%, which is in line with that estimate. These fees are assessed by US customs and the courier, and unfortunately aren’t something we control.

Regarding the loose fibres: our beanies are made from a natural merino / possum / silk blend. Possum fibres naturally “bloom” over time and during the manufacturing wash-and-dry process, which can make one beanie appear slightly fuzzier than another, this is normal and part of what gives the garment its exceptional softness.

That said, if you feel one of the items may be defective, please do reach out to us directly and we’ll be happy to take a closer look.

Thanks so much for your order.

Yann

Rated 5 out of 5 stars

We love our Arctic Edge beanies!

We love our Arctic Edge beanies. My husband and I each bought one on a Viking Expedition cruise to Antarctica, and we purchased two more on the ship as souvenirs for grandkids. I’ve just now received another directly from the company as a souvenir from our visit to Svalbard. The beanies are great, as are the travel memories.

January 18, 2026
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Reply from Arctic Edge

So cool to hear you visited Antarctica, and that you found our beanies on the ship. We tried to create meaningful, and useful souvenirs, and we are so glad you have enjoyed using the beanies. Thank you so much for your recent order on our website, and for taking the time to leave feedback. We really appreciate it. / Yann

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Rated 5 out of 5 stars

Love the products and how they feel

Love the products and how they feel. My partner also loves them as I gave her some as gifts

January 6, 2026
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Reply from Arctic Edge

Glad to hear that you and your partner like our products :) . Thank you for your recent order, and for leaving feedback, really appreciated. Enjoy the winter months :) / Yann

Rated 5 out of 5 stars

I already had one from trip to Svalbard…

I already had one from trip to Svalbard & needed second. Exactly like the first. Arrived promptly. Thank you

December 27, 2025
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Reply from Arctic Edge

Hi Peter. Great to hear your garment arrived quickly. Thank you so much for your order :). Wishing you a great winter season ! / Yann

Rated 5 out of 5 stars

Amazing caps

Amazing caps, quick and efficient design

December 27, 2025
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Reply from Arctic Edge

Thanks so much for your order, and for taking the time to leave some feedback. Glad you like the beanie ! :) / Yann

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