AppliancePartsPros.com Reviews 

2,812
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 476 reviews, reviewers overwhelmingly had a great experience with this company. Customers really appreciate how easy it is to navigate the website, locate the exact appliance components they need, and use the helpful instructional video tutorials provided. People frequently share that the ordering process is remarkably smooth, shipping is prompt, and the replacement parts are offered at very reasonable prices. Some reviewers were not happy with order accuracy, mentioning they occasionally received the wrong items, incorrect sizes, or parts that did not match expectations. A few consumers also noted frustrations regarding strict return policies, unexpected tax charges, or shipping delays when trying to resolve issues.

What people talk about most

Product

Consumers find product satisfaction to be high, frequently highlighting that finding the right components for... See more

Website

Customers consistently note positive experiences with website navigation, highlighting that the layout is... See more

Order

Reviewers highlight ambiguous aspects of order experiences, as many customers report that finding parts and... See more

User experience

Clients share positive opinions on user experience, noting that the website is intuitive, making it... See more

Price

Reviewers express mixed feelings regarding pricing, as many consumers highlight great affordability and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

For me, I've used them for dishwasher, refrigerator, washer, and dryer parts over the 23 years that I've lived in my home; they always have the parts, their video tutorials are awesome, and they ship... See more

Company replied

Rated 5 out of 5 stars

Appliance Pros part are OEM quality. I purchased several items for my stove from several online Amazon retailers. After installation, these items never gave me the OEM quality. I understand you want... See more

Company replied

Rated 5 out of 5 stars

After having a local appliance repair business come out to fix my refrigerator, it was still not restarting once freezing stopped. I decided to troubleshoot the issue. I found what I thought was the... See more

Company replied

Rated 5 out of 5 stars

This is my second time coming back to appliance parts pros. What I love so much about them is that they have "how to" videos on how to install parts. I was able to take my dryer apart and put it bac... See more

Company replied


Company details

  1. Appliance Parts Supplier
  2. also in
  3. Appliance Store
  4. Electronics Store
  5. Home Improvement Store
  6. Wholesaler Household Appliances

Written by the company

Since 1999, AppliancePartsPros has been on a mission to empower homeowners and repair professionals with fast, reliable access to genuine appliance parts and expert guidance. What began as a small parts catalog has grown into one of the nation’s leading online destinations for over two million repair components, covering every major brand and model you can imagine. We believe that fixing your own washer, dryer, fridge or oven shouldn’t require a PhD in appliance repair - just the right part, clear instructions and a helpful partner at your side. Our website is built to save you time and money. Detailed exploded diagrams and intuitive part lookup tools guide you straight to the component you need, while high‑resolution images and compatibility checks ensure you order with total confidence. If you ever hit a snag, our US‑based customer service team is standing by - on live chat, email and phone - to walk you through installation tips, troubleshooting steps and warranty questions. No outsourced scripts, no runaround, just real people who know your machine inside and out. Speed matters when your appliances let you down. That’s why we offer same-day processing on most orders and with our network of shipping partners, we deliver quickly to every corner of the country. Our hassle‑free returns policy means if something isn’t quite right, you can send it back without extra fees or hidden restocking charges. We price our parts competitively and never surprise you with last‑minute fees. Hundreds of thousands of customers have trusted AppliancePartsPros to keep their homes running smoothly. From first‑time DIYers to seasoned repair techs, our commitment to quality, transparency and real‑time support has earned top ratings across Trustpilot, Google and industry forums. Join our community - read our reviews, share your success story and discover why AppliancePartsPros is the first choice for anyone serious about fixing it right the first time.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(2,812)

447 reviews in the last 12 months

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Rated 5 out of 5 stars

Clear images to see online

Clear images to see online, working with customer service which I understand is AI but gave me tips, options and at this point I've only just ordered. So now I hope I have the right parts to get my nice washer working. But all has worked our good for now as been working with them a month

November 4, 2026
Unprompted review
Rated 5 out of 5 stars

Extremely Easy

I have used this site for many years, its extremely easy to find what you need. I recommend this place to anyone 10/10

November 3, 2026
Unprompted review
AppliancePartsPros.com logo

Reply from AppliancePartsPros.com

Thank you for choosing AppliancePartsPros.com over the years! We’re glad finding what you need has been so easy, and we appreciate your 10/10 recommendation. Your continued support means so much to us!

Rated 5 out of 5 stars

Easy to find part numbers with photos…

Easy to find part numbers with photos to verify

November 2, 2026
Unprompted review
AppliancePartsPros.com logo

Reply from AppliancePartsPros.com

Thank you for choosing AppliancePartsPros.com! We’re glad the part numbers and photos made it easy to identify what you needed. We appreciate the chance to make your parts search easier!

Rated 1 out of 5 stars

I was looking for a drip tray for my GE Refrigerator

I was looking for a drip tray for my GE refrigerator and found the exact on on this site based on the description and picture. What I received was not even close to what the picture looked like. I am very disappointed in AppliancePartsPros. I will contact them to see what can be done about obtaining the correct part.

October 28, 2026
Unprompted review
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Reply from AppliancePartsPros.com

Thank you for choosing AppliancePartsPros.com. We’re sorry the drip tray you received did not match the picture and description you relied on when ordering. We’ll reach out directly to review the discrepancy and help you obtain the correct part for your refrigerator.

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Rated 5 out of 5 stars

I could not retain a washing machine…

I could not retain a washing machine repairman to fix my washing machine. After 3 appointments with 3 no shows, I ordered the suspension rods to fix my machine with my son's help. Everything worked out well. Thanks to Appliance Parts Pros.com, I can now fix my sister in law's washing machine.

October 31, 2026
Unprompted review
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Reply from AppliancePartsPros.com

Thank you for choosing AppliancePartsPros.com! After the frustration of three missed appointments, we’re glad you and your son successfully repaired your washer with the new suspension rods. It’s wonderful that your experience has given you the confidence to help your sister-in-law with her washer, too!

Rated 5 out of 5 stars

Easy to find parts needed.

Easy website to use

October 30, 2026
Unprompted review
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Reply from AppliancePartsPros.com

Thank you for choosing AppliancePartsPros.com! We’re glad you found our website easy to use. We appreciate you taking a moment to share your feedback!

Rated 5 out of 5 stars

PARTS WERE EASY TO LOOK UP

PARTS WERE EASY TO LOOK UP, ORDERED, RECIEVED A DAY EARLY, PARTS WERE GREAT AND WORKED WELL. THANKS

October 29, 2026
Unprompted review
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Reply from AppliancePartsPros.com

Thank you for choosing AppliancePartsPros.com! We’re glad finding and ordering your parts was easy, and that they arrived a day early and worked well. It’s great to hear your repair was a success!

Rated 1 out of 5 stars

Mary was not helpful and even blamed…

Mary was not helpful and even blamed that their website is incorrect. bad business posting incorrect misleading info on their website.

October 29, 2026
Unprompted review
AppliancePartsPros.com logo

Reply from AppliancePartsPros.com

Thank you for choosing AppliancePartsPros.com. We apologize for the frustration and the concerns about the information on our website, as we strive to keep it as accurate and up to date as possible. We attempted to gather more details but were unable to obtain your order or part information. Please contact us with those details so we can research this further and help address your concerns.

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Rated 5 out of 5 stars

Awesome and quick delivery!

I cannot say enough good things about Appliance Parts Pros!! I ordered top and bottom replacement racks for my dishwasher yesterday, they were at my door today before noon. I had my model number and once I put that into the website, they showed me all the parts available for my machine. It makes ordering so easy! The drawers came packed well and delivered by FedEx via the standard delivery (not overnight). Removing the old racks and adding the new ones was so easy! I didn't even need to watch a video, it was quite clear how to change out the top rack. The bottom rack just sits in the wheel wells. The new racks are beautiful and look great inside my machine and fit amazingly! I highly recommend ordering from them for all your appliance needs! I have pictures of the new racks inside my machine, however, I cannot post them here. The machine looks brand new inside!

October 28, 2026
Unprompted review
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Reply from AppliancePartsPros.com

Thank you for choosing AppliancePartsPros.com! We’re delighted that finding your dishwasher racks was easy and that they arrived so quickly and well packaged. It’s wonderful to hear they fit perfectly and made your dishwasher look brand new inside. We truly appreciate your recommendation!

Rated 5 out of 5 stars

Easy to use.

October 26, 2026
Unprompted review
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Reply from AppliancePartsPros.com

We’re glad you found our website easy to use! Thank you for choosing AppliancePartsPros.com and taking a moment to share your feedback.

Rated 4 out of 5 stars

Ease of use with website

Ease of use with website. Just ordered will see how it goes...

October 24, 2026
Unprompted review
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Reply from AppliancePartsPros.com

Thank you for choosing AppliancePartsPros.com! We’re glad our website made placing your order easy. If any questions come up along the way, we’re happy to help.

Rated 5 out of 5 stars

The continued availability of appliance…

The continued availability of appliance parts which have aided us in maintaining our appliances in working order and thereby extending the life of our equipment which would have otherwise been replaced.

October 24, 2026
Unprompted review
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Reply from AppliancePartsPros.com

Thank you for choosing AppliancePartsPros.com! We’re glad the parts you’ve found with us have helped keep your appliances running and extend their useful life. It’s rewarding to know we’ve helped you repair appliances you might otherwise have replaced.

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Rated 5 out of 5 stars

Michael

Michael, knew his stuff!

October 23, 2026
Unprompted review
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Reply from AppliancePartsPros.com

Thank you for choosing AppliancePartsPros.com! We’re glad Michael’s knowledge made your experience a positive one. We appreciate you giving him a shout-out!

Rated 5 out of 5 stars

Samanthia was very helpful and patient

Samanthia was very helpful and patient. She helped me place my order on line.

October 22, 2026
Unprompted review
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Reply from AppliancePartsPros.com

We’re glad Samanthia’s patience and assistance made placing your online order easier! Thank you for choosing AppliancePartsPros.com. We’ll be happy to share your kind words with her!

Rated 5 out of 5 stars

I hate to admit it but ai max was…

I hate to admit it but ai max was pretty helpful and took me right to the part I needed.

October 22, 2026
Unprompted review
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Reply from AppliancePartsPros.com

We’re glad Max was a helpful surprise and led you right to the part you needed! Thank you for choosing AppliancePartsPros.com. We appreciate you giving it a try and sharing your experience!

Rated 5 out of 5 stars

Bosch Dishwasher part

For me, I've used them for dishwasher, refrigerator, washer, and dryer parts over the 23 years that I've lived in my home; they always have the parts, their video tutorials are awesome, and they ship right out. I just ordered a door gasket for my Bosch dishwasher, and it's coming tomorrow. My go-to guys for home appliance maintenance. One day I'll stop ordering as a guest :)

October 21, 2026
Unprompted review
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Reply from AppliancePartsPros.com

Thank you for choosing AppliancePartsPros.com for your appliance repairs over the past 23 years! We’re delighted that our parts, repair videos, and prompt shipping have made us your go-to resource. Whether you check out as a guest or create an account, we’re always happy to help keep your appliances running!

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Rated 5 out of 5 stars

These guys are just the best

These guys are just the best! Fast shipping, great parts, and most importantly helpful employees!

October 21, 2026
Unprompted review
AppliancePartsPros.com logo

Reply from AppliancePartsPros.com

Thank you for choosing AppliancePartsPros.com! We’re happy our fast shipping, quality parts, and helpful team made your experience a great one. We’ll be glad to share your kind words with our team!

Rated 5 out of 5 stars

Easy to find parts

October 18, 2026
Unprompted review
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Reply from AppliancePartsPros.com

We’re glad finding the parts you needed was easy! Thank you for choosing AppliancePartsPros.com and letting us be part of your repair.

Rated 5 out of 5 stars

Best products for the price

Best products for the price. Not cheap maybe fit stuff from other suppliers. Fast reliable shipping. Thanks guys.

October 18, 2026
Unprompted review
AppliancePartsPros.com logo

Reply from AppliancePartsPros.com

Thank you for choosing AppliancePartsPros.com! We’re glad you appreciate the quality and value of our parts, along with fast, reliable shipping. We look forward to being your source for future appliance repairs.

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