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APMEX Reviews 

9,904
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 1,854 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the intuitive website, noting how easy it is to navigate and find a remarkably wide variety of beautiful, high-quality products. Consumers also deeply appreciate the secure, well-packaged shipments that carefully protect their items, alongside an extremely efficient and straightforward ordering process. However, some reviewers noted issues with delivery delays, mentioning that shipments can sometimes take longer than expected or experience frustrating transit problems. A few other people also felt that dealing with unexpected payment holds, additional taxes, or items suddenly becoming unavailable after placing an order caused annoyance.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting they always receive what was purchased in... See more

Order

Customers consistently note ambiguous experiences with order processes, highlighting both smooth transactions... See more

Price

People report ambiguous experiences with price, reflecting both strong satisfaction and severe... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many praising the fast and secure shipping times.... See more

User experience

Users describe positive interactions with user experience, highlighting how simple, intuitive, and efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Excellent online products & services and the only negative experience has been APMEX's inability to ship my purchase after the funds clear. Being a long time, several years actually, customer still do... See more

Company replied

Rated 5 out of 5 stars

Always an easy transaction when dealing with Apmex. Best Precious Metals company around. Help support them as they are offering you insurance against a declining paper currency. Help them, help you it... See more

Company replied

Rated 5 out of 5 stars

Always quality precious metals .. Fair and reasonable prices with the quickest shipping in the business.. especially when you use the bullion card.. anything extra you pay using the bouillon credit ca... See more

Company replied

Rated 5 out of 5 stars

Been buying from APMEX for a couple of years on a somewhat regular basis. The variety of coins available for purchase is great. I buy mainly for the workmanship and beauty of the designs. The prices a... See more

Company replied


Company details

  1. #22 of 27 best companies in Gold and Silver Trading Company
  2. #18 of 19 best companies in Gold Dealer

About APMEX

Written by the company

APMEX is one of the largest online retailers of precious metals, serving customers for more than 25 years.

Our catalog includes more than 30,000 gold, silver, platinum and palladium products from mints around the world. Since our founding, we have processed over $20 billion in precious metals transactions.

More than 1.8 million customers have trusted APMEX for their precious metals purchases, supported by a 4.9-star rating from over 220,000 verified customer reviews.

In addition to offering a wide selection of products, APMEX provides educational resources through the Knowledge Center to help investors better understand precious metals and the factors that influence the market.

Customers can shop a wide range of bullion, coins and collectibles on APMEX.com while accessing tools and resources designed to support informed precious metals ownership.

Shop Gold & Silver Online

Written by the company

Largest Precious Metal Inventory
Over 30,000+ gold, silver, and platinum bullion and collectible products are in stock and shipping.
Synonymous with Precious Metals
For more than 25 years, APMEX has been a leading force in the U.S. precious metals market. With more than $20 billion in transactions and over 1.8 million customers served, the APMEX name has become synonymous with buying precious metals online.
Industry Leading App
Download the industry's best app and track your orders, manage your portfolio and set price alerts while shopping our extensive inventory on the go.
Use Our Free Tools
Monitor current spot prices through our website or the app, look up the values of rare coins with our interactive coin value guide, or use our calculators to estimate the value of your holdings through our Knowledge Center.
Sell Your Old Gold to Us
APMEX provides industry leading offers on old gold and silver. Skip the pawn shops and get a better offer for unused jewelry, silverware, decor and dental gold through our convenient and private mail-in process.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

10K reviews

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Asks customers to review

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Replied to 35% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(9,904)

1,903 reviews in the last 12 months

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Rated 5 out of 5 stars

Value vs Price

In my opinion, there is no such thing as discounted silver or gold. Premiums can change significantly between dealers, but the metal does not, and you are buying metal, hopefully for a long-term (5-10 years) investment. IMO, the primary focus should be on product quality, liquidity, and above all, making sure the product is "genuine". With Apmex, all of these are a given. In fact, I've honestly found that whenever I've shown buyers that my products are from Apmex, there is often an instant recognition. They instinctively know that the products are genuine, good quality, and they tend to buy them with less discussion. Apmex's ethics and standards are well-known throughout the serious investing community..

In short, buying metal based on the lowest advertised price from a little--known dealer with unknown reputability may not be a wise decision for a long-term, high-value investment.


John Kapalcik
Elite Member

.

August 28, 2026
Rated 1 out of 5 stars

Sold coins but was never paid

I sold several dozen silver coins to APMEX and received notification the payment had been approved and processed. However, after 5 days the payment had not arrived at my bank. I called my bank and they verified the payment had been sent, but the ACH number was missing a number thus getting rejected. I have since called APMEX customer service multiple times asking for the payment to be resent only to be told it's an accounting issue and they would escalate the problem. I'm not out silver coins and my money. Terrible customer service and thieves.

August 25, 2026
Unprompted review

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