I got the AndaSeat Kaiser 4 in Bentley Brown. Appearance 5 stars Functionality 5 stars Assembly 4 stars. They leave to much fabric around the bolts that connect the back to the bottom so I neede... See more
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Company details
- #135 of 183 best companies in Furniture Store
- #80 of 122 best companies in Electronics Store
- #17 of 23 best companies in Furniture Manufacturer
- #10 of 14 best companies in Office Furniture Store
- #49 of 64 best companies in Video Game Store
Written by the company
In 2007, we started out with a name and belief inspired by the Spanish expression Anda which means “go on”, delivering the best chairs, desks, and accessories that exceed user expectations. Since then, we have kept pushing the boundaries in ergonomic design and innovation, to make ergonomic lifestyles accessible for everyone. With 17 years of thriving,we’ve grown into a world-leading seating solution brand. As an active force in the esports world, we’ve sponsored over 40 teams across more than 2,000 gaming events. We’ve also teamed up with FlyQuest, Top Esports, NRG, NIP, and other major names in gaming, pop culture, and beyond, presenting exclusive IP editions to fans around the world. With an unwavering commitment to innovation,we’re determined to deliver cutting-edge products with comfort-defining design and features.Stay ahead of the curve with us. Feel free to reach out to our headquarters for further assistance via https://www.andaseat.com/pages/contact-us
Contact info
United States
- sales-support@andaseat.com
- www.andaseat.com
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Replied to 93% of negative reviews
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Great chair for gaming
I've had the Kaiser 4 chair for almost a year now and its great for gaming. The right armrest started having problems and the support team was glad to replace the armrest right away.
Great
Great, comfortable chair. Shipping was fast. Assembly was straightforward. Love the colors. I'd buy it again.
0 organisation
Can’t even get the chair delivered when they say they are so be prepared to sit around on multiple days waiting for a chair that doesn’t turn up
Reply from AndaSeat
AndaSeat (Novis series)
I have been using my AndaSeat (Novis series) for about 4 months now and love it! Very comfy, solid, and just really well-built compared to other office chairs I have used (have gone through two other cheap brands before switching to AndaSeat). This chair has held up and has been worth the investment. I had one small issue with a part so I emailed the support team. They responded quickly, I included some photos of my issue and they replied with clear instructions on what to do. I was genuinely impressed with their response times and helpfulness. Overall a great product with excellent support. Top recommendation!!
Customer service is the best
Customer service is the best. Could use better packaging but damaged piece was quickly replaced.
Kaiser IV - Great Support
I love my Kaiser IV, it supports my body well during long work days. Recently one of the arm rests snapped off (disappointing), however, Anda Support was fantastic and shipped a new chair arm right away. Looking forward to receiving it and fixing the chair.
Love my chair that I order
Love my chair that I order. Received it very quickly and very easy to build. Customer service was amazing and solves any problem you have quickly and reasonably. Great company, great products, and great people. Will be purchasing again.
AndaSeat Kaiser 4 in Bentley…
I got the AndaSeat Kaiser 4 in Bentley Brown.
Appearance 5 stars
Functionality 5 stars
Assembly 4 stars. They leave to much fabric around the bolts that connect the back to the bottom so I needed to trim with a razor blade so the screws would go in. Instructions and picture to connect the lumbar support cable to seat base not very clear. Many pictures on a black background and the part is black so it's difficult to clearly understand picture.
Comfort 4 stars. It could be 5 stars for others. I like a seat cushion medium soft and this is firm.
Lumbar 5 stars
YOU GUYS AND GALS DID ALL THE WORK
YOU GUYS AND GALS DID ALL THE WORK . IT WAS GREAT. CHAIR WORKING GREAT. THK. YOU
The quality is excellent.
Anda Seat Kaiser 3e/Extreme Desk/Single Arm Mount
Delivery was prompt but handling could be better, received a mushed corner of the desk, Seat and mount were in perfect condition with tools included for each product. Quality you can see and feel besides the minor flaw of desk handling.
Product was shipped very quickly and…
Product was shipped very quickly and online experience was easy.
My first gamming chair.
I love everything about the chair. I would have given the chair five stars, but the one problem I have is the seat is a bit hard and sitting on it over a few hours or more really hurts my butt. I wish they had added more padding.
Great looking chair, delivery was quick and assembly was pretty easy and straight forward.
Not a lot of seat depth
The knobs for the lumbar are to crappy, the seat depth isn’t as good as I was expecting especially since I’m tall with long legs, and there isn’t a seat health adjustment which sucks. The box came pretty beat up after arriving.
Truly Professional Products & Service You Can Trust!
Professional products and the Company is excellent to work with. Customer Service is fast, responsive and eager to assist with your requests. I'm 82 and I have never seen a more customer oriented company, both on the initial sales end and product service after the sale. If you are interested in experiencing real quality in product and service, AndaSeat has them both in abundance! I've had multiple opportunities to work with this company and they've never disappointed in any way. BTW, I am NOT associated with or a part of AndaSeat Company. They've simply highly impressed both my wife Patricia and myself. They've repeatedly earned a hardy "Thank You" and the assurance they will do the same for their next customers. Best regards, Gil, Hillsboro, Oregon
Wonderful customer service experience
I purchased a Kaiser 4 chair based off reviews that they were great for big & tall people like myself. Website is easy to navigate, lots of deals/discounts on it and options to use Google Pay which is important to me for safety. Once the chair arrived the instructions were really clear, but there was (what I perceived) as an issue with the chair. I emailed their support, we traded a couple of emails and presto, chair was working as intended & expect! Huge shout out to their support, I was clearly frustrated and they maintained their composure helping me out, I'm super happy with the chair and would absolutely buy again/recommend them!
Amazing customer service solved my issue immediately
Amazing customer service solved my issue quickly with no problems. Fast responses as well as fast shipping. Definitely recommend they make a great chair. Best chair I've gotten.
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