Xero Reviews 

This was the first time using Xero, and Fran made the whole experience simple and streamlined for me.
Fran was very easy to converse with throughout the meeting and made it an enjoyable experience.

Fran is obviously very experienced and knowledgeable with Xero and everything that comes with it, such as the training and certifications that all Xero users have at their fingertips, to make their book keeping that much more simple.

Thank you again.

Chigo perfectly explained and talked me through using this platform, which I had explored and was amazing to receive some reassuring guidance. I have a ways to go and will definitely be utilising a further chance to cover some more ground again soon. Thank you so much.

A great session explaining the benefits of Xero to me.

Chigo Asonye from Xero was very helpful with our transition from Sage and actually spent longer than he should have, trying to help us with an issue.

Very helpful and corrrected a number of setup issues. Would have been great to have another session to finish the setup

Having come over from QuickBooks which is a sh*t show now, how refreshing it is to actually be able to do what I want. A really easy interface to work with and just everything works. I am so happy and wished I did this years ago.

Habib really knew his stuff and was able to help me get things correctly in place for my accounting needs!

I use Xero across 4 companies. A company of any scale(I am small - no staff) needs a bookkeeping software. Xero is fine. Nothing amazing. Functional. Puts its prices up every year, no discernible difference to me the user and of course they will dispute that but actually nothing has made a bit of difference to how I operate apart from the prices - it did remove the payroll function in Hong Kong which was a pain

Efficient
Polite
Friendly
Knowledgeable
Great job done
Thanks Ali

Xero has been an absolute nightmare. The app barely functions, the web version is a maze, and when I reached out for help with a simple billing change, I was met with copy‑and‑paste nonsense from every single representative. No one listened. No one understood. No one even tried.

It genuinely felt like talking to a wall, or worse, a bot pretending to be a human. After hours of pointless back‑and‑forth, I still didn’t get a solution.

There are too many better options out there to waste time on this.

Xero support are always very helpful - no other online bookkeeping software has such a knowledgable team and a team that actually understands the issues raised. As accountants, we often come across issues which are not day-to-day and when talking to, for example, QBO - they seem to have people on support who don't understand bookkeeping and accounting whilst Xero are much better qualified.

Using ai generator commerical actors

I was connected with a person in support to help me with a question I had. They responded quickly and even phoned me (which is almost unheard of these days). I unfortunately missed the call but I also received an email with clear instructions that helped me solve my problem. In it, they also offered a way to get more help if I still needed it. Very impressed and appreciative of the customer service.

Ali is highly knowledgeable, very friendly and most helpful.

knew his stuff, was helpful and patient

I had such a great consultation call with Xero. Habib was incredibly helpful, patient, and took the time to make sure I understood everything. This is exactly the kind of support small business founders need - people who are willing to listen, guide, and genuinely help you move your business forward. Thank you, Habib, for such a great experience!

Thank you Suzie, for the really helpful and informative onboarding meeting for Xero accounting

Excellent.
Very helpful.

I have been using XERO for the past few months and I can honestly say, it couldn't be easier. As a new sole trader, I needed something that would help me track money in and out, make invoicing more professional and trackable so I know where every penny is, or at least where it went. Ali walked me through some additional features on a 30 minute 'set up' call which was invaluable. 1000% recommended. Thank you XERO

The online lesson and help with Habib was really informative and helpful ensuring that we had set up everything correctly