Wickes - Tottenham Reviews 

The customer service was wonderful, one of employees trinity was very helpful in pointing me to the spray cans

I had exceptional service from 2 gentleman named Chris and Gaius at the Tottenham branch. They were patient and very friendly and informative towards my enquiries

I know Henry for over 15 years at wickes and his service and the whole team currently working there are very helpful and kind.

A big thanks to obviously Henry, Renne, Shona and Michael. Honestly we truly appreciate your services.

Diego
LondonFlatsDFM

Very good customer service. Always on hand to help. Henry, Shona and trinity

Great experience, best customer service from staff namely henry, gaius, society and a few more. Will travel miles off my way because of this excellent customer experience , managing skills and assistance. Thanks again. Great staff!!

Renee, was amazing she helped calculate how much flooring and underlay I needed as well as helped me put it into my car.

I visited the store Wickes in Tottenham today they where look very helpful and got what I needed for my job.

Henry E was so polite and helpful ,I visited two times and always feel like a family member helps me …

Thanks Henry E

Henry E was very helpful today at Wicks Tottenham. Went out of his way to help and advice

Great service,really friendly staff in particular Henry was really helpful with the kitchen units

The staff were very helpful but we had to find thing quickly as the store was so uncomfortable due to how hot the store was !!! How uncomfortable for the staff to work in those conditions !!!

I recommend to have air conditioning in the shop as it is too uncomfortable in the hot weather

We bought a kitchen through Wickes in March 2026 (Account #0452278091), and the entire experience has been an absolute nightmare. The professional design and customer service from Wickes have been completely unacceptable from start to finish.

Our designer, Shaysta (Tottenham store), sold us a completely unfeasible plan filled with severe measurement and design errors. The pull-out corner storage system doesn't have the required physical clearance to open, a massive dead wall gap was left behind our cabinetry, the induction hob cannot safely share clearance space over the undercounter oven, and two sets of drawers that don't fit beside oven (150mm too large) and in a large cabinet (not enough clearance). The layout was so botched we were forced to abandon many aspects, including our integrated appliances for an exposed fridge and still don't have a resolution to many of the issues. The installers themselves formally confirmed these massive design flaws to us in writing.

Wickes promised a full refund and pickup of the incorrect items if we ordered replacements. We did exactly that, but they have since completely abandoned us. We have sent 12 detailed emails and made numerous phone calls to representatives like Douglas, Ashleigh, and Calum King over the last several weeks, which have been zero follow up.
To make matters worse, our sitting room is still filled with piles of incorrectly measured cabinets, creating a trip hazard and making it different to properly clean the dust and spilled tile adhesive created during installation (especially problematic as I'm pregnant). Our entrance has also had a heavily overflowing project skip since 5th July. We have made many attempts to find solutions to these issues but have been ignored. We have now given Wickes a final 7-day deadline before taking formal legal action through the Small Claims Court and escalating to the Furniture & Home Improvement Ombudsman and our finance provider, Novuna.
Avoid Wickes at all costs if you expect basic competence, safety or customer care.

I recently bought a kitchen from Wickes and have an excellent experience from start to finish

Shaysta Latif is the kitchen designer and she is brilliant and extremely knowledgeable. She is polite and extremely helpful.

Thank you for superb customer service

Subject: Formal Complaint Regarding Customer Service at Wickes – Seven Sisters Road (13 July 2026)
I am writing to raise a formal complaint regarding an upsetting experience I had at the Wickes store on Seven Sisters Road on 13 July 2026 at approximately 4:30pm.
I visited the store to make enquiries about some doors and was being assisted by a cashier who was attentive, professional, and very helpful. While she was helping me, the store manager intervened and instructed her to stop assisting me. because he believe I was not purchasing anything. The manager then moved me aside and indicated that a Caucasian customer, whom he believed had been waiting longer, should be served immediately.
As a customer of colour, I was shocked and distressed by the manner in which this situation was handled. I felt that I had been pushed aside and treated unfairly while another customer was prioritized ahead of me. The interaction left me feeling embarrassed, humiliated, and deeply upset.
I challenged the manager's decision at the time because I felt the treatment was unfair and inappropriate. However, I was so unhappy with the situation that I left the store without making my purchase. The experience left me tearful and feeling discriminated against.
I appreciate that managers sometimes need to manage queues and ensure customers are served efficiently. However, if the manager believed another customer had been waiting too long, there were more professional and respectful ways to address the situation. Instead, I was made to feel dismissed and less important than another customer.
Constructive Feedback
I would ask Wickes to:

Investigate this incident and review any available CCTV footage.
Ensure that all customers are treated fairly, respectfully, and consistently.
Provide the manager with additional training on customer service, equality, diversity, and inclusion.
Introduce clearer procedures for managing queues and customer enquiries to avoid situations where customers feel singled out or disadvantaged.
Reinforce the importance of respectful communication when resolving customer service issues.

The cashier who initially assisted me was courteous and helpful, and I have no concerns regarding her conduct. My complaint relates solely to the manager's handling of the situation.
I hope Wickes will take this matter seriously and review the incident to ensure that no other customer has a similar experience.
Yours faithfully,
Jacqueline Hitchman

I made an online order for delivery from Wickes and the order was shown up as delivered even though I hadn't received it. They then insisted it had been delivered and their proof of delivery was a photo of an alleyway with my order left there. I have no idea where the picture was taken but can prove it was nowhere near my address. I explained this to the customer services team who initially said they would open an investigation, now they are saying I need to report the items as stolen to the police and come back with a crime number. This is absolutely ridiculously bad customer service and a huge waste of police time. I've spent thousands of pounds in the past year alone at Wickes but will never use them again after this

Courteous and excellent service always with a willingness to help, Dear Henry and the rest of the team

Excellent help and paternity given to me Henry top class lovely man

Best assistance I have had at Wickes Tottenham by a lovely young lady by the name of Trinity. She’s been very helpful with my purchase.

I bought a kitchen in January. Have had ongoing issues with the store design consultant and manager. I have now not had a fu actioning kitchen for over 2 weeks including no fresh mains drinking water. It is currently an ongoing project due to items not being ordered on time issues with communi ation and incompetence.