App was easy enough to reserve a parking spot. Just more info about shuttle departure times would be helpful. The Sheraton IAH only runs every 30 MINUTES for departure to airport. Also alot of airlin... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It’s easy to make a reservation and to access the parking lot. However finding a space if it’s busy is literally impossible. There were NO spaces at the Aloft in Millbrae so I probably parked illega... See more
Company replied
The ease of reaching a human being was unbelievably easy! The communication was clear and concise. There were no exorbitant wait times or hold times. The agent was kind, upbeat, personable and knowled... See more
Company replied
We arrived to parking garage at 3am so there was no attendant but there were signs saying “airport parking levels 5-7 only” or get towed so we looked for a space there and there were only 2-3 availabl... See more
Company replied
Company details
- #81 of 125 best companies in Online Marketplace
- #18 of 19 best companies in Cruise Travel Agency
- #6 of 9 best companies in Parking Garage
- #8 of 10 best companies in Parking Lot
- #5 of 6 best companies in Valet Parking Service
About Way
Written by the company
Way.com is a highly rated car super app trusted by over 10 million drivers across the United States. We simplify everyday car ownership by bringing essential car services—including parking, car insurance, car washes, auto refinance, gas savings, EV charging, and more—into one easy-to-use platform.
Designed for convenience, transparency, and savings, Way.com helps drivers make smarter decisions with clear pricing, verified partners, and a seamless booking experience on both web and mobile app.
What users rely on Way.com for:
- Airport & City Parking – Book reliable, safe, and affordable parking with upfront pricing and instant confirmation.
- Car Insurance Quotes – Compare personalized rates from top carriers to save on premiums.
- Nationwide Car Wash Access – Find single washes or enjoy unlimited monthly car wash subscriptions.
- Auto Loan Refinance – Lower monthly car payments with competitive refinance options.
- Gas Cashback & Fuel Savings – Discover the best gas prices and earn cashback at participating stations.
- EV Charging Locator – Easily locate fast, dependable EV charging stations.
- Auto Repair & Mileage Tracking – Keep maintenance organized with repair booking and automated mileage logs.
Way.com is built for drivers who want trusted services, honest pricing, and convenience—all in one place. With millions of satisfied users and thousands of verified partners nationwide, we help make car ownership simpler, more affordable, and stress-free.
Way.com — the smarter way to care for your car.
Your Complete Car Companion — Way.com
Written by the company
- Smarter Parking, Better Savings, Happier Drives
- Way is an online platform that brings together car and travel services like airport and city parking, auto insurance, car washes, EV charging, and more in one easy-to-use app. Travelers, commuters, and everyday drivers can book instantly, see clear prices, and use digital tools to plan and manage trips. Whether you fly often, live in the city, or love road trips, Way makes routine errands simple and stress-free. The goal is to save you time and help you travel or drive with confidence, making car ownership and travel easier and more affordable.
Lowest Price Guarantee
We match or beat any online rate.
If you find a lower price for the same parking location, date, and time, we’ll match it—no questions asked.
Book with confidence knowing you’re always getting the best deal.
Contact info
47627 Lakeview Blvd, 94538, Fremont, United States
- 408-598-3338
- support@way.com
- www.way.com
Trustpilot Exclusive Deal!
4.1
Great
78K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had a great experience with Ryan
I had a great experience with Ryan. He was helpful, professional, and made sure everything was handled smoothly. The service was excellent, and I appreciate the time and effort he took to assist me. Thank you, Ryan, for the great support!
July 22, 2026
Unprompted review
Reply from Way
Dear Thomas,
Thank you for your wonderful feedback! We're delighted to hear that Ryan provided you with such a helpful and professional experience. We'll be sure to share your kind words with him, they'll mean a lot. We truly appreciate you taking the time to recognize his efforts and are grateful for your support. We look forward to assisting you again in the future!
Team Way
Reply from Way
Dear Customer,
Thank you for your kind words! We're glad to hear you had a great experience with our service. We truly appreciate your support and look forward to serving you again!
Team Way
I reserved parking and then found out I…
I reserved parking and then found out I could not park my truck. The app says you can cancel any time before your reservation. Just click the cancel button that comes up with your order details,. There is no cancel button. I called customer service and they said I can not cancel. I guess they make their money scamming people $25 at a time. Use Spot Hero!!!
July 18, 2026
Unprompted review
Reply from Way
Dear Michael,
Thank you for sharing your feedback. We're sorry to hear about your experience. We'd appreciate the opportunity to look into this for you and work toward the best possible resolution. Please reach out to us at support@way.com and mention this review in your E-Mail. Our team will review your case and do everything we can to assist you. We look forward to hearing from you.
Team Way
While the staff at the parking garage…
While the staff at the parking garage were very kind and helpful, I am still waiting for a refund on one of my cancellations. I originally made two reservations with the company for parking for a sprinter van and a SUV. Once we arrived at the parking lot, we realized that the sprinter van would not clear the entrance we asked if they could recommend another one of their locations. We were told that we would have to contact their customer service and cancel our current reservation and create and pay for a new reservation. We were told they would refund us for the canceled reservation. I have been going back and forth for almost a month on emails in order to get the refund that is owed to me. They supposedly need to speak with the parking garage, but I don't see how this takes this long. I will never be booking with them and need a refund.
June 21, 2026
Unprompted review
Reply from Way
Hi Daisy,
We're truly sorry to hear about your experience and sincerely apologize for the frustration and inconvenience you've faced while trying to obtain your refund. We understand how disappointing it is to have been waiting for nearly a month, especially after following the instructions provided at the parking lot.
Please give us a call at 408-598-3338 with your reservation details. Our team will thoroughly review your case, investigate what went wrong, and provide you with an update as quickly as possible. We appreciate your patience and the opportunity to make this right. Again, we sincerely apologize for the inconvenience, and we look forward to assisting you.
Team Way
Pure bait-and-switch. They ask for your SUV details, then slam you at the lot.
Do not trust this app. Way.com is running a classic bait-and-switch scheme designed to trap drivers when they are at their most vulnerable.
They entice you with low prices and force you to input your vehicle make and model before booking. You enter your SUV, get a quote, and assume your trip is fully paid for. I have used long-term parking spots for years and a spot is a spot—this has never happened to me before. They buried "oversized vehicle" fees so deeply that I didn’t even know it was there on the phone screen.
You only find out you've been scammed when you actually arrive at the parking lot, stressed and trying to catch a flight, only to get slammed with massive hidden fees. What is the point of demanding my vehicle type during booking if the quote is a lie?
What if I came unprepared with no money? What if I missed my flight because they demanded the oversize fee beforehand?
Do not use this greedy middleman. Book directly with the parking lots, save yourself the stress, and delete this app immediately.
REPLY:
I have reached out to you before posting this review, and you only offered me a low-value coupon for my next trip—no thank you.
I paid $68.70 for the parking spot, only to get slammed with an additional $49.66 "oversized" fee at the lot. That is nearly double the original price!
This explanation is a complete cop-out. Your app forced me to input my vehicle’s exact make and model before I could even book. If your system already has my vehicle details and you know the parking lot's policies, there is absolutely no excuse for not displaying the real, final price at checkout.
Burying fees in microscopic text on a phone screen—only to surprise a traveler with a $49 charge when they are trying to catch a flight—is the definition of a bait-and-switch. Stop hiding the fees and start handling your relationship with these garages with actual transparency!
MORE UPDATES: I just learned that the city of New York literally just finalized a massive enforcement action against Way dot com, fining them $200,000 and permanently banning them from listing illegal lots for doing the exact same 'bait-and-switch' and junk fee tactics I experienced!
“DCWP Targets Junk Fees, Bait-and-Switch Pricing, Vehicle Damage, and Theft”
Google the title: 'Mamdani Administration Permanently Bans Way dot com From Enabling Illegal Parking Lots to Scam Consumers'
July 7, 2026
Unprompted review
Reply from Way
Dear Customer,
Thank you for taking the time to share your feedback with us.
We sincerely apologize for the frustration and inconvenience you experienced regarding the additional vehicle-related charges. We understand how concerning unexpected costs can be, especially when you are traveling and on a tight schedule.
We would like to clarify that the standard reservation rates displayed on our platform are provided based on the information and pricing set by the parking facility. The parking lots determine their own policies regarding additional vehicle charges, including SUV or oversized vehicle fees.
To ensure fairness for all customers, we keep the standard parking rates separate from vehicle-specific charges. Adding these fees directly into the base rate would result in customers without larger vehicles paying higher prices unnecessarily. We also offer multiple parking options on our platform, including locations that do not have additional SUV or oversized vehicle fees.
The SUV/oversized vehicle charges applicable to a specific parking facility are displayed in the reservation details and are based on the requirements provided by the lot management. These charges are implemented by the parking facility and not by Way.
We truly appreciate your feedback and will continue working with our parking partners to make pricing information as clear and transparent as possible for our customers. If you have any additional questions or would like us to review your reservation details, please feel free to reach out to us at support@way.com.
Team Way!
Reply from Way
Dear Customer,
Thank you for taking the time to leave us a review! We're delighted to know that your overall experience met your expectations. Your feedback means a great deal to us, and we truly appreciate your support. We look forward to serving you again on your future travels. Safe travels!
Team Way
Reply from Way
Dear Customer,
Thank you for taking the time to share your feedback! We're delighted to know you had a positive experience with our customer support team. Providing helpful and reliable service is always our goal, and your kind words are truly appreciated. We look forward to assisting you again in the future. Safe travels!
Team Way
The ease of reaching a human being was…
The ease of reaching a human being was unbelievably easy! The communication was clear and concise. There were no exorbitant wait times or hold times. The agent was kind, upbeat, personable and knowledgeable! What more could you ask for! My order request was recapped and further assistance offered. Keep up the great work, smile, and appreciate every day even the challenging ones!
July 13, 2026
Unprompted review
Reply from Way
Hi Athena,
Thank you so much for your wonderful review!
We're thrilled to hear that you had such a positive experience with our support team. Your kind words mean a lot to us, and we'll be sure to share your feedback with the agent. We truly appreciate your support and look forward to assisting you again in the future.
Safe travels!
Team Way
Paid app $120, had to pay additional $50 when exiting
Paid app $120, when leaving parking lot was required to pay additional $49. Our flight was delayed an hour which added another day, but that should have been $24. Won’t use the app again now that I know I will get a surprise bill at the end
July 4, 2026
Reply from Way
Hi Marilyn,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced.
In cases where a stay needs to be extended due to a flight delay, we will always try to assist with extending the reservation online when that option is available. If an online extension is not supported by the parking location, any additional day(s) must be paid directly to the parking lot according to their policy.
Since you mentioned being charged an additional amount, a member of our support team has reached out to you by email requesting your reservation number and a copy of the payment receipt for the charge. Once we receive this information, we will review the matter with the parking location and escalate the issue as appropriate.
We appreciate the opportunity to investigate this for you and look forward to resolving your concerns.
Team Way
Easy Peasy
It was so easy to park and shuttle to the airport. YOu kept me posted on my phone so I could add more time.
July 1, 2026
Reply from Way
Hi Iliana,
Thank you for your kind review!
We're delighted to hear that your parking experience was easy and that our updates helped you extend your stay when needed.
We appreciate your support and look forward to serving you again on your next trip!
Team Way
The worst scam ever was quoted $134…
The worst scam ever was quoted $134 when I booked on way.com end up paying $260 at jfk airport they charge xtra for the size of vehicles mine was $7 per day even my car is sub compact. They won’t take credit card only cash if you use debit 10% extra and can go on…..
June 21, 2026
Unprompted review
Reply from Way
Dear Aziz,
Thank you for sharing your feedback with us. We sincerely apologize for the confusion and frustration caused by the additional charges. Please note that onsite operations, including vehicle-related charges and payment policies, are managed directly by the parking lot operator, while we handle the online reservation process.
We would appreciate the opportunity to look into this further. Please reach out to us at support@way.com with your reservation details and receipt from the parking facility, and our team will be happy to review and assist you. We apologize again for the inconvenience and appreciate your feedback.
Team Way
Scott was fantastic!!!
Scott was very kind, informative, and professional. Rare superb customer service skills. Thank you!!!
July 10, 2026
Unprompted review
Reply from Way
Hi Gerald,
Thank you for your wonderful review!
We're delighted to hear that Scott provided you with kind, informative, and professional service. We'll be sure to share your thoughtful feedback with him.
We truly appreciate your support and look forward to serving you again in the future!
Team Way
Mud lot
Self check in and out, which is not disclosed. The description is self park. They're parking lot is mostly mud with huge puddles. I had to carry baggage from the self park to the shuttle area as it was too muddy and uneven to roll.
July 1, 2026
Reply from Way
Hello,
Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations.
We're sorry to hear about the conditions you encountered at the parking facility. We would like to clarify that this location is listed as an outdoor self-park facility in the parking details. However, we understand that the condition of the lot and the difficulty of transporting your luggage through muddy and uneven areas made for a frustrating experience.
We appreciate you bringing this to our attention and will share your feedback with the parking lot management so they are aware of the concerns regarding the lot conditions and overall customer experience.
Thank you again for your valuable feedback. We hope to have the opportunity to provide you with a better experience in the future.
Team Way
The best communication that I had with…
The best communication that I had with Matthaw was the best and he was very helpful my future plans were with him to book my appointment
July 9, 2026
Unprompted review
Reply from Way
Hi Milad,
Thank you for your wonderful review!
We're so glad to hear that Matthew provided you with excellent communication and helpful service. We'll be sure to share your kind words with him—they'll mean a lot.
We truly appreciate your support and look forward to assisting you with your future bookings!
Team Way
Graciassss
July 2, 2026
Reply from Way
Hello,
Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with us.
Thank you for choosing us, and we look forward to serving you again on your next trip!
Team Way
good employees
July 7, 2026
Unprompted review
Reply from Way
Hello,
Thank you for your kind review! We're delighted to hear that you had a positive experience with our team. Your feedback means a lot to us, and we'll be sure to share your compliments with our employees.
We truly appreciate your support and look forward to serving you again on your next trip!
Team Way
Easy scheduling and rescheduling.
June 4, 2026
Reply from Way
Hello,
Thank you for your wonderful review! We're glad to hear that modifying your reservation was easy and convenient. We appreciate your feedback and look forward to serving you again on your next trip. Safe travels!
Team Way
Reply from Way
Hi Wunmi,
Thank you for your wonderful review! We're delighted to hear that you found exactly what you needed at the right time and within your budget.
We truly appreciate your feedback and look forward to serving you again for your future parking needs. Safe travels!
Team Way
item left in van
I left MCO airport on the 7/1/26 I left my grey neck pillow in the van and I could not call the office to retrieve it or have the driver put it away untill I return
July 1, 2026
Reply from Way
Hi Patrice,
Thank you for bringing this to our attention.
We're sorry to hear that you left your neck pillow in the shuttle van. Since lost and found items are managed directly by the parking facility, we kindly ask you to contact them at 888-501-4806 to check if your neck pillow has been located and can be held for your return.
We hope you're able to recover your item soon, and we appreciate your understanding.
Team Way
Reply from Way
Hi Beverly,
Thank you for your wonderful review! We're glad to hear that you appreciated the variety of parking options and price points available. We strive to offer choices that fit different budgets and travel needs.
We appreciate your feedback and look forward to serving you again on your next trip. Safe travels!
Team Way
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.