Virtuagym Reviews 

I’ve been using Virtuagym for a while now and overall it’s been a really solid experience.

As a small studio, being able to offer a mobile app to my members is a big advantage. It allows me to deliver a much more personalized experience, and I genuinely see it as a competitive edge compared to other studios in my area.

What stands out most is creating a workout library and the community aspect. Having structured workouts ready to go saves time, and the community features help keep members engaged and connected beyond just in-person sessions.

The app itself is user-friendly and constantly improving, which makes a big difference.

There is a bit of a learning curve at the beginning, and some features could be more intuitive, but once you get used to it, it becomes a very powerful tool.

Overall, I would definitely recommend Virtuagym to other small studios and fitness professionals who want to offer more value and stand out.

Good service and product to use for managing my gym - Onboarding was very smooth and I appreciate the contact with everyone - starting from the sale to the consultant that help me to have my system ready , thanks

Great support from Carolina, thanks. The functionality of the VG system is fantastic

Great service and a very professional onboarding. You are not alone, we got a lot of help via mail and videoconferencing and finally the systems is operational and works well.

Federico has demonstrated an outstanding command of the Virtuagym platform and an exceptional ability to teach its functionalities in a clear, structured, and highly operational way. His training methodology is remarkably efficient: he combines precise explanations of the system’s architecture with practical examples that allow for immediate integration into the daily workflow.

What truly stands out is his skill in contextualizing each tool —from client management and workout programming to metric analysis and progress tracking— ensuring streamlined processes and a fully professional use of the platform. His approachable and solution-oriented attitude made it easy to address questions in real time and gain confidence in advanced application handling.

In summary, Federico delivers high-level, practice-focused training with strong technical rigor, turning the learning experience in Virtuagym into something smooth, comprehensive, and highly valuable.

I had a great experience with Virtuagym and their onboarding team was amazing.

I had a fantastic experience with Virtuagym. I used the portal for managing my fitness business and from the easy to use interface, to detailed exercise programme creation, the features are incredible. Onboarding process was all easy and I loved that we got to personalise our own app as well. When we opened our physical centre I no longer needed the digital app, and the team at Virtuagym made my closing up process smooth and easy. In particular Anja was very helpful, understanding and prompt in her responses and sorting my issues out. Would recommend to any fitness business owner for smooth operational running of your business. Thank you Virtuagym Team!

I've been using VirtuaGym when I was a client, and I was fascinated by their software, now I am a business owner, and Iam more fascinated by the variety of options and friendliness of the customer support

It is a real game changer. It simplifies scheduling, client management, invoicing and many other important aspects. The support team is responsive and helpful, and every question I had was answered quickly. Highly recommended!

The platform makes managing members, schedules, and payments super easy. The app is intuitive for both staff and clients, and the support team is always friendly and quick to help. Highly recommended!

Virtuagym is a great company and service provider. They're offering an All-in-One solution, adaptable for a lot of business profiles!

Very clear and easy to use software, with a great team to help with the setup as well as a very helpful and nice service team. :)

Very nice app and great service!

Great app, super easy to use.

Great Onboarding and Support

I started using Virtuagym a few months ago and felt well supported during the setup for managing my Studio. My questions were answered quickly, and the video calls during onboarding were really helpful. I'm excited to see how I can grow with VirtuaGym.

Be very careful with Virtuagym. Without any prior notice or consent, they upgraded my subscription to a more expensive plan based on the number of clients in my account — including many inactive members who are no longer paying customers. I never agreed to this change, and yet my monthly fee increased without warning.

To make matters worse, they automatically renew the contract for 12 months at a time and refuse any possibility of early termination. When I raised my concerns, they simply pointed to their general terms and showed no willingness to cooperate or offer a fair solution.

What’s especially troubling: their own support page states that, after the initial contract period, you can cancel on a monthly basis with 30 days’ notice. But when I tried to cancel, I was told I’m locked in until November. They don't even follow their own stated policies. That feels deceptive.

In short: poor transparency, no flexibility, and an unreasonable attitude toward small business owners. This doesn’t feel like a partnership — it feels like a trap.

If you’re a solo trainer or small studio owner, I’d strongly advise you to look for alternatives. There are other platforms that treat you with respect and won’t lock you into contracts like this.

— Joost

High value product and great customer service. Very recommendable!

Love the software! I wouldf recommend it to everyone. I joined Viruagym 3 years ago. I loive how userfriendly their software is and how complete. They also have great customer service and onboarding! Thanks Jessie for the great onboarding! :)

This has been the worst experience I've ever had for signing up to use an online registration system. It took 8 times trying to sign up to begin with. Once I finally got signed in there wasn't an easy way to synch with the gym's online classes. So I went back to the classes and then couldn't get them to synch with my virtuagym sign up. Each time there's not one but multiple Captcha challenges. This so far is unusable. What a waste.