viagogo Reviews 

6,383
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 440 reviews, reviewers overwhelmingly had a great experience with this company, often mentioning that their ticket purchases turned out successfully. Consumers find the online platform extremely easy to navigate when choosing events, and they genuinely appreciate the very quick, seamless ticket transfer process. Buyers frequently praise the wonderful service provided and mention that getting into venues goes smoothly without facing any unexpected problems at all. However, some customers also noted that handling charges are extremely high and significantly increase the overall cost of their ticket orders. A few people also experienced frustrating issues with receiving incorrect tickets or encountering sudden delivery problems during their online purchases.

What people talk about most

Order

Customers had ambiguous experiences with order, noting that tickets arrived quickly and worked smoothly at... See more

User experience

Reviewers highlight positive aspects of user experience, noting that finding seats, checking out, and... See more

Price

Clients share ambiguous opinions on price, as many consumers highlight finding cheaper tickets, great deals,... See more

Service

Customers consistently note positive experiences with service, highlighting quick ticket transfers and smooth... See more

Website

Reviewers mention positive feedback about website navigation, highlighting how simple it is to select,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was anxious about buying such expensive tickets but everytime I reached out for reassurance I was helped. The transaction was simple and straightforward - I was offered like for like tickets fro... See more

Rated 5 out of 5 stars

You pay a lot of money, but they email you with a lot of information and we got in Tomorrowland without any problems. Take your payment email, your e-ticket (pdf) of TML and your ID. You get in line a... See more

Rated 5 out of 5 stars

This is the second time I've bought resale tickets from Viagogo and both times they were ideal experiences. Great price, great seats, quick and seamless transfer.

Rated 5 out of 5 stars

The rep who helped me went above and beyond to make sure I received my tickets after there was an error in my email when I entered it and because of that I did not receive my ticket. I was so busy and... See more


Company details


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

6K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.5

All reviews

(6,383)

623 reviews in the last 12 months

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Rated 5 out of 5 stars

Delivered With Expectations Met

The price was accurate besides taxes at checkout. The seats were where they said they were and the transfer process was quick. I compare multiple resale sites prior to purchasing tickets and I'll keep viagogo in rotation for future purchases.

October 31, 2026
Unprompted review
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Rated 5 out of 5 stars

Game tickets on Bernabeu

Hi, five stars from me. The experience was flawless; I received the tickets via email the very next day after placing the order, got in, and saw the show at the Bernabéu. Honestly, I have absolutely nothing to complain about! Five stars.

October 18, 2026
Unprompted review
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Rated 5 out of 5 stars

Viagogo had the cheapest ticket of all…

Viagogo had the cheapest ticket of all platforms searched. Was slightly skeptical as I have never heard of this website/app but no problems at all. Very easy to use and problem free. Will visit app again for concert tickets

October 20, 2026
Unprompted review
Rated 5 out of 5 stars

The whole process is smooth

The whole process is smooth, we got ticket from Ticketmaster after purchased the tickets at viagogo. The tickets we got is better than what we checked in Ticketmaster no matter the price and position, will check with viagogo next time when we buying tickets.

October 20, 2026
Unprompted review
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Rated 5 out of 5 stars

Real Madrid v Seville Game

Good confirmation of the ticket purchase and the receipt of the tickets. The seats were as described- next to each other behind one of the goals with a great view of the game.

October 18, 2026
Unprompted review
Rated 4 out of 5 stars

Booking process is smooth and has…

Booking process is smooth and has enough info to problem solve (had problem accessing tix but was able to solve without calling customer service). Is a 5 star process but will always Give 4 stars becuase processing fee is still too high (and yes i know the Parent company is listed)

October 18, 2026
Unprompted review

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