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Unibet Reviews 

2,280
•
TrustScore 3.5 out of 5

3.4

Online Casino or Bookmaker
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Review summary

Created with AI, based on recent reviews

Considering 147 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the platform's ease of use and navigation, finding the website straightforward and enjoyable. Reviewers also frequently highlight fast and smooth deposit and withdrawal processes, along with a wide selection of games. However, many customers expressed significant dissatisfaction with customer service, describing it as unhelpful and unresponsive. A recurring concern involves prolonged and complex verification processes, with people reporting repeated demands for documents and frozen accounts after winning. Some reviewers also mentioned issues with the website crashing and concerns about game fairness.

What people talk about most

Website

Users describe ambiguous interactions with the website, with some reviewers praising it as the "Best sport... See more

Payment

Reviewers highlight ambiguous aspects of payment, with many customers reporting fast and easy deposit and... See more

Product

Clients share ambiguous opinions on product, with many reviewers praising the wide selection of games,... See more

User experience

Customers consistently note ambiguous experiences with user experience, with many finding the platform easy... See more

Customer service

Consumers find customer service to be negative, with many reviewers describing it as awful, atrocious, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy deposit/withdrawal process, have not had any issues. Tournaments and cash poker tables available. Had issues with setting up the app and changing interface language in browser. Otherwise fun.

Rated 4 out of 5 stars

They do not over complicate the process, sign up is relatively easy, and the staff are willing to help, with any problems. The website offers a pleasant experience, and is easy to navigate.

Rated 5 out of 5 stars

This company started a procedure which I thought would drag out but the company showed compassion and empathy and the staff dealing with it in the later stages should be commended. They get a bad rep... See more

Company details

  1. Online Casino or Bookmaker
  2. Gambling Service
  3. Online Sports Betting Vendor

Written by the company

Unibet is one of the fastest growing online gambling operators in Europe; offering industry leading sports betting (pre-match and live), casino games, bingo and poker to over 10 million registered customers in more than 100 countries. We are a digital leader, with more than 20 years’ experience in providing safety and pioneering development in the digital world. We are a regulated operator and hold licences in several European Union countries (France, Belgium, Netherlands, Denmark, Finland, Sweden, UK and others) as well as Australia. We are now publicly-listed company on the NASDAQ OMX Nordic Exchange with offices throughout the world; including Sweden, Malta and the UK.

Contact info

3.4

Average

TrustScore 3.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 2% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.4

All reviews

(2,280)

622 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

Easy deposit/withdrawal process

Easy deposit/withdrawal process, have not had any issues. Tournaments and cash poker tables available. Had issues with setting up the app and changing interface language in browser. Otherwise fun.

July 12, 2026
Unprompted review
Rated 5 out of 5 stars

Fairly Casino

Among other things, Unimet has committed employees who personally approach players' problems and try to help them, as well as a wide range of games that are very satisfying and instant payouts that reach the account in as little as 5 seconds.

July 7, 2026
Unprompted review
Rated 1 out of 5 stars

Awful site with terrible customer…

Awful site with terrible customer service. Customer service is rude and thinks clearing cache is the only answer in this world. Can’t handle criticism and will block you from gaining access to customer service. STAY AWAY!

July 7, 2026
Unprompted review

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