I got a mobile broadband plan and a router from them so I could play online games on my console. My home doesn’t have fiber, and since I move around quite a bit, mobile broadband works better for... See more
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See what reviewers are saying
You're just the best and that's why I've been a customer of yours for over 10 years. The big problem is that the Samsung Galaxy phones I like are now too expensive for me and the thought of spreading... See more
Company replied
Their phone salesmen pretend to be an unrelated entity collecting data for surveys as a way to keep you on the phone. They then try to sell you a plan, pretending to recommend Tre solely for their Tru... See more
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I have been a customer of Tre for a number of years now and always have found them both understanding and helpful with my Mobile and Internet needs. Not only have they provided me with good solutions,... See more
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Company details
About 3 Sverige
Written by the company
Välkommen till Tre, en av Sveriges största mobiloperatörer med över 2,7 miljoner kunder!
Hos oss hittar du mobiler, mobilabonnemang och bredband som passar dig – vare sig du vill streama, jobba eller hålla kontakten med dina nära och kära.
Snabb och stabil uppkoppling är en av våra högsta prioriteringar, idag täcker vi över 80% av Sveriges befolkning med 5G! (baserat på folkbokföringsadress)
Contact info
Sweden
- www.tre.se
Fyndläge på Tre!
4.0
Great
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from 3 Sverige
Hej Jeevan,
Tack för att du tagit dig tid att lämna ett omdöme.
Jag förstår att en prisökning på abonnemanget kan kännas tråkig. Jag uppskattar att du delar med dig av din synpunkt.
Allt gott till dig!
//Ulrika
Mobile Broadband Service
I got a mobile broadband plan and a router from them so I could play online games on my console. My home doesn’t have fiber, and since I move around quite a bit, mobile broadband works better for me.
The connection has been good so far. I get NAT Type 2 on my PS5 without any issues, and apart from one very brief outage lasting a few seconds, I haven’t had any downtime.
They also shipped the router quickly. It’s been about a month now, and so far, I’m happy with the service.
July 30, 2026
Reply from 3 Sverige
Hi Farnoud,
Thank you for your lovely review!
We're happy to hear that you are having such a great experience with your internet while gaming. 🎮💫️
Have a great weekend! 😊️
/Robin
Reply from 3 Sverige
Hi Dawit,
Thank you for your review!
We're happy to hear that you have such a positive experience using our subscription. ⭐️
Have a great weekend! 😊️
/Robin
Reply from 3 Sverige
Hej Anne-Marie,
Vad härligt att höra, stort tack för att du delar! 😊️💫️
Ha en fin helg!
/Robin
positive helpful active
August 3, 2026
Reply from 3 Sverige
Hi Shapoor,
Thank you for your review! We're happy to hear that you had such a positive experience. 😊️⭐️
Have a wonderful weekend!
/Robin
Reply from 3 Sverige
Hi Joshim,
Thank you for your positive review, we really appreciate it! ⭐️
Have a great day! 😊️
/Robin
Trapped in a contract with unjustified charges and unprofessional support
Warning!
I am stuck in a two-year contract, and they keep charging me for things I didn't use. When I ask for help, their customer service is terrible.
I recently traveled outside the EU. In June, they charged me an extra 37 SEK. Support said my voicemail picked up a call. I paid the fee, but I turned off my voicemail completely so it wouldn't happen again.
Then, in July, they charged me 455 SEK for just 6MB of data. This makes no sense because I turned off both cellular data and roaming for my entire trip. Plus, if my data was actually on, a modern phone would use much more than 6MB just doing background updates.
Plus, 455 SEK for 6MB?
I contacted their chat support to get this fixed. After getting past their automated bot, I finally spoke to a real person (Malin F.). I explained the problem, but instead of helping me, she just left the chat without saying a single word and sent me right back to the bot.
Because I am locked into a contract, they know I can't easily leave. They can just keep adding these charges to my bill, and I have to pay them.
I am writing this to warn others: do not use this company.
Don't sign a long contract with a company that hides behind bots and ignores its customers' problems.
EDIT:
They responded below asking me to contact their support while my original review clearly states that I have already contacted their support and the reaction from their side is part of the bad experience.
I also contacted them by email and have not gotten a response till now.
August 10, 2026
Unprompted review
Reply from 3 Sverige
Hi Tony,
We're sorry to hear about your experience, both regarding the charges and your interaction with our customer service. This is not the experience we want our customers to have.
We appreciate you taking the time to share your feedback with us. If you're willing to give us the opportunity to look into this again, you're very welcome to contact our customer service so they can review your case in more detail. You can find our contact information at tre.se/support.
Wishing you a great day!
/Robin
The whole process of moving over to 3…
The whole process of moving over to 3 was a mess. From sales agent not telling what services are included to my number not being moved to 3 and billing issues. I wrote complaint email to which I have not received a reply in over a month. And now my bill has mistake again (for the second time). It's the second month and I feel done with 3 already.
August 6, 2026
Reply from 3 Sverige
Hi Anjali,
Thank you for taking the time to share your experience.
We're sorry to hear that the process of moving to Tre has not been the experience you expected, and that you have encountered issues with your billing. We understand that you would like us to look into your concerns, and we would be happy to help.
You are more than welcome to contact our customer service so we can look into this together with you. You can find our contact information and contact form at tre.se/support.
Have a great weekend!
/Robin
Reply from 3 Sverige
Hej,
Stort tack för ditt omdöme, härligt att höra att du fick så bra hjälp! ⭐️
Ha en riktigt fin helg! 😊️
/Robin
The internet connection service is…
The internet connection service is always stable specially in European countries not only in Sweden.
August 3, 2026
Reply from 3 Sverige
Hi Rania,
Thank you for your review, we're happy to hear that you're satisfied with the connection both in Sweden and when travelling. That's exactly how we want it to be! ⭐️
Wishing you a great weekend! 😊️
/Robin
Reply from 3 Sverige
Hi Uros!
Thank you for your review.
If there's anything we can help you with, you're always welcome to get in touch with us.
You can find all our contact options here:
https://www.tre.se/support
Have a great summer ☀️
/Joakim
Alt bra tak for service
July 13, 2026
Reply from 3 Sverige
Hejsan Samir!
Vad roligt att höra att allt fungerar bra och att du är nöjd med servicen.
Tack för att du tog dig tid att lämna ett omdöme!
Trevlig sommar ☀️
/Joakim
I was approach too early on that I…
I was approach too early on that I needed to renew my membership so early that I said no and that I would wait. then and I was told the offer would not be available again.
But it was and even better !
April 1, 2026
Reply from 3 Sverige
Hi!
Thank you for sharing your experience. We appreciate you taking the time to leave a review.
Wishing you a wonderful summer ☀️
/Joakim
Great
Great. I am enjoying the services. As your good customer, it is also good to review my monthly payment downwards.
July 10, 2026
Reply from 3 Sverige
Hi!
It's great to hear that you're enjoying our services and are happy as a customer.
Thank you for taking the time to leave a review!
Wishing you a wonderful summer ☀️
/Joakim
Bra service
July 1, 2026
Reply from 3 Sverige
Hej Zachary,
Tusen tack för ditt fina omdöme! ✨️
Så trevligt att höra att du uppskattar vår service!
Jag önskar dig en fin dag och trevlig helg!🌻️
//Ulrika
I do not have any issue with the…
I do not have any issue with the connections....and you know....prices always we prefer for lower prices....
July 14, 2026
Reply from 3 Sverige
Hi Ajith,
Thank youfor your feedback! ✨️
I'm glad to hear that you're satisfied with the connection. And yes, I completely understand,everyone appreciates lower prices 😊️
We always strive to offer the best possible value while maintaining a reliable service.
Thanks for taking the time to share your thoughts!
Have a wonderful day and a great weekend! 🌸️
//Ulrika
You're just the best and that's why…
You're just the best and that's why I've been a customer of yours for over 10 years. The big problem is that the Samsung Galaxy phones I like are now too expensive for me and the thought of spreading my payments over 48 months is difficult to swallow.
July 13, 2026
Reply from 3 Sverige
Hello NickJT!
Thank you for your kind words and for being a customer with us for over 10 years. We're delighted to hear that you've had such a positive experience with Tre over the years.
Wishing you a wonderful summer ☀️
/Joakim
great company with great services
July 8, 2026
Reply from 3 Sverige
Hello!
We're so happy to hear that you think we're a great company with great services. We truly appreciate you taking the time to share your experience!
Have a wonderful summer ☀️
/Joakim
Reply from 3 Sverige
Hi,
Thank you very much for your kind review! 💫️
It’s great to hear that you are so satisfied as our customer!
Thank you for choosing Tre!
Wishing you a wonderful day! 🌼️
//Ulrika
Reply from 3 Sverige
Hej Niklas,
Vad härligt att höra att allt var så smidigt, tack för att du delar! ⭐️
Ha en riktigt fin helg! 😊️
/Robin
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