My box came fully sealed with all the packaging but it was empty nothing inside I’m very dissatisfied with the purchase
Company replied
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See what reviewers are saying
I usually wonder whether these are "real" reviews... trust me, this one is. While looking for a specific device, I learned that US citizens are having problems purchasing direct from the manufacturers... See more
Hello all my product arrived on 09/10/2021, I am very satisfied with the storage and overall quality of the product. I'm learning how to use, I recommend everyone to purchase the product is safe to... See more
Service was excellent the package arrived in a timely fashion. It was well packaged. The wallet was easy to setup I give it 5 stars.
Company replied
Company details
- #16 of 37 best companies in Cryptocurrency Service
About The Crypto Merchant
Written by the company
As a leading online platform dedicated to all things crypto, The Crypto Merchant offers an extensive range of hardware wallets. Our commitment to security and customer satisfaction makes us an ideal choice for purchasing crypto hardware wallets. With a wide selection of trusted brands, including Ledger and Trezor, The Crypto Merchant ensures authenticity and reliability.
We understand the importance of safeguarding your digital assets, and our curated selection of products reflects our dedication to providing you with the best security solutions in the crypto space. Shop with confidence and take control of your crypto journey with The Crypto Merchant.
Your Feedback Matters!
Have you shopped with The Crypto Merchant? We'd love for you to share your experience on Trustpilot. Your review helps fellow crypto enthusiasts make informed decisions!
© 2025 The Crypto Merchant. All Rights Reserved.
Visit our official website: thecryptomerchant.com
The Crypto Merchant Guarantee
Our U.S. based team of crypto experts has your back.
The Crypto Merchant boasts an impressive collection of the best hardware wallets available in the market. From renowned brands to cutting-edge technology, their selection caters to every investor's unique needs. Whether you're a seasoned trader or just starting your crypto journey, The Crypto Merchant has the perfect hardware wallet for you.
Contact info
New York, United States
- 929-322-0896
- support@thecryptomerchant.com
- www.thecryptomerchant.com
You should know
4.3
Excellent
259 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 40% of negative reviews
Typically takes over 1 month to reply
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My box came fully sealed with all the…
My box came fully sealed with all the packaging but it was empty nothing inside I’m very dissatisfied with the purchase
June 5, 2026
Reply from The Crypto Merchant
We are very sorry to hear this, but we never received any communication from you letting us know that this happened.
The product was certainly inside—I believe you ordered a $10 case for a Trezor Safe 5. If that's not correct please let us know
Service was excellent the package…
Service was excellent the package arrived in a timely fashion. It was well packaged.
The wallet was easy to setup I give it 5 stars.
May 30, 2026
Reply from The Crypto Merchant
Thanks very much for you trust and your business
Haven’t received it yet but I like the…
Haven’t received it yet but I like the process so far.
April 7, 2026
Reply from The Crypto Merchant
Appreciate you sticking with us
Reply from The Crypto Merchant
Thanks so much for your business
It was very easy
March 16, 2026
Reply from The Crypto Merchant
We are easy and we love easy customers - Thanks Paul
Smooth internet transaction/order
Smooth internet transaction/order. Free shipping ($150 order) and no sales tax. No complaints here.
March 17, 2026
These guys are Mixed Experience — Price Predictions and Payment Confirmation Issues off by about…
These guys are currently off by about $40,000 on their Bitcoin price prediction for the end of 2025. That said, it’s still better than some so-called economic experts who were over $100,000 out of line. Price forecasts are one thing — but transaction handling is another matter entirely.
My main concern is with a recent transaction of $22,000. The payment was initially declined by my bank, but I immediately contacted the bank and authorized the transaction. Since then, the full amount has been deducted from my account.
However, I have not received proper verification confirming that the platform has received the funds. Considering the size of the transaction, this lack of confirmation is extremely concerning. Clear acknowledgment and timely verification should be standard practice for large transfers.
After reviewing the situation and the absence of confirmation despite funds being withdrawn, I consulted Cannabisfx-org to better understand the appropriate legal steps available when large transactions are debited without proper acknowledgment.
I am requesting immediate written confirmation that the $22,000 has been successfully received and credited. Transparency and prompt communication are essential in matters involving significant sums of money.
February 14, 2026
Unprompted review
Reply from The Crypto Merchant
I'm Sorry, we do not give price predictions and we are also not a trading platform and we certainly dont "receive" funds unless you are buying a hardware product
The Crypto Merchant offers a safe and…
The Crypto Merchant offers a safe and intuitive process.
February 16, 2026
purchased the Tezor model one on sale…
Purchased the Tezor model one on sale with a 10% discount. The company is very professional with their follow up emails upon purchase of item.
February 8, 2026
Customer service is unresponsive
Customer service is unresponsive. The phone number doesn’t work for customer service.
January 6, 2026
Easy to purchase
Easy to purchase. My only concern is the 4 week period to deliver.
December 10, 2025
Your order is late after you charged me…
Your order is late after you charged me a delivery fee and made me a “ promise “ !!!
October 29, 2025
Thank you you made the experience easy…
Thank you you made the experience easy I tried to order from another hardware supplier and it was so complicated you made it so easy and simple and I can't wait to get my hardware wallet
October 30, 2025
Fast and quick shipping
Fast and quick shipping. The package nicely sealed professionally. Great quality!
October 23, 2025
Simple normal transaction as one would…
Simple normal transaction as one would expect.
October 17, 2025
Shipping and packing was beautiful
Shipping and packing was beautiful. Will make business again thank you
September 28, 2025
High quality and dedication show…
High quality and dedication show through and through.
September 28, 2025
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