VONROC Reviews 

this company is borderline unprofessional

The wall/ceiling sander’s dust extraction was effectively useless: most dust did not reach the collection bag, fine dust passed through the bag, and dust leaked from the hose connection.
VONROC themselves confirmed that the vacuum function was not working, stating: “Actually, it is not working.”
When I asked to see the expected performance of a properly functioning unit before accepting a replacement, VONROC could not provide any real-world demonstration = which hints that most probably they only resell and dont factor anything!
I requested a refund and home collection because the defective machine was large and heavy and I do not have a car. VONROC refused home collection and repeatedly told me to take it to a DPD parcel point myself.
I asked for the complaint to be escalated to management, but VONROC said escalation would not change the outcome.
I eventually had to arrange the return myself just to end the situation.
now after a week from returning it i was flabbergasted by an email at 12am say they will deliver an item and one of the people work in the company wanted to scam or make me suffer even more again, and after 15min of the call the service desk provided no clear reason why this happening and i got to reject the package at the door and wait for god know how long to get my money back

A defective product is one thing. Refusing to take practical responsibility for recovering that defective product is another, and doing another order despite my request not to is another thing
The entire experience disastrous, genuinely i wouldnt recommend my worst enemies to order from this company

I cannot get replacement batteries for my Vonroc tools in Ireland. Can anyone soet this problrm out for me .

Worst online shop and service! Do never buy from them! I ordered parasol but they send me the wrong one. In stead of sending a new immediately, even though I send the wrong one back, they did nothing to help me. I had a 50 year birthday coming up so was desperately trying to get a parasol. I gave up with vonroc and asked for my money back. Since they used so much time I had only one day left, so I called a shop in Denmark and even though the parasol I wanted was sold out the sweet receptionist did all she could and I could go next day and buy my parasol at their shop. Thats what I call SERVICE! Something still unknown for vonroc!

The order never came so I cancelled it and asked for a refund. Awful experience!

Ordered a product from Vonroc more than 2 weeks ago. It was promised to be delivered in 1-2 working days, but still had not been delivered. I called them a week later and they promised again it would be delivered within 1-2 working days, but have not heard anything from them since.

In the last week they cannot be reached by phone. When calling I get an automated message that they are only reachable between 9-12AM. Tried to call them 3 times on different days during these opening hours, but never got anyone on the phone

Ordered a mobile airco on 17th June before the heatwave arrived in Europe. Although the website said "buy today / delivered tomorrow", the actual link for the delivery planning only arrived next morning (and coincidentally or not - only after me contacting customer service). The earliest timeslot for delivery was 22nd June, which was obviously not matching "buy today / delivered tomorrow" principle and was too late the the purpose.

I would like to point out customer service employee Kifah, who put effort to accommodate my request to have in delivered same day. In the end I received the product on 19th which was still within 48 hours of the ordering and which i consider good for such a bulky piece.

Thanks once again to Kifah and another customer service employee - Stan, for taking up my case. I still rate whole experience 4-star as it didn't match the "next day" expectation and required effort and controls from my side, however I rate highly the responsiveness of support

Extremely Disappointing Customer Service and Failure to Resolve a Simple Issue

I rarely leave negative reviews, but my experience with VONROC has been unacceptable.

I ordered two fans, and one of them arrived incomplete, missing essential components including the stand, extension tubes and power adapter. The product was therefore unusable from the day it was delivered.

I immediately contacted customer service and fully cooperated throughout the process. I provided photographs, emails and every piece of information requested. Despite following every instruction given by their support team, the issue remains unresolved more than five weeks later.

To make matters worse, when replacement parts were finally sent, they were the wrong parts, meaning the fan is still unusable.

Throughout the process, customer service repeatedly attempted to shift responsibility to the transport company. However, the carrier is not responsible for packing an incomplete product or sending incorrect replacement parts. That responsibility lies entirely with the seller.

I also requested that my complaint be escalated to a manager or someone with decision-making authority, but this request was refused. Instead of resolving the problem, I was left repeating the same information over and over without any meaningful progress.

The advertised delivery time was 2–3 days, yet the initial shipment took approximately two weeks to arrive—and even then, it was incomplete. More than five weeks later, I still do not have a usable product.

I have now formally disputed the purchase through Klarna and requested a full refund.

This review is not about a simple mistake. Mistakes happen. It is about a company that has had more than five weeks and every opportunity to correct its error, yet has failed to do so.

Based on my experience, I cannot recommend VONROC. A company's true quality is measured by how it handles problems after the sale, and in this case, VONROC has failed completely.

The Wielen met luchtbanden – set van 4 | voor Plateauwagen TT503XX
I ordered from VONROC , and they were same as I expected good quality.
Thank you.

I am in the UK and Vonroc no longer ship here, I have a number of their cordless power tools and wanted to get a couple of 4ah batteries particularly for the lawn mower as the 2ah ones run out quite quickly, when I contacted customer support I was told they don't ship to the uk now and basically there is nothing they can do, to make matters worse one of the batteries now has a faulty and will not charge so I can not use the tools that require 2 batteries for example the lawn mower, Im not looking to return the tools or even the batteries, I just want to purchase 2 more 4ah ones, I think they should make some arrangement for existing customers in the uk, if the other battery fails I will be left with a load of useless power tools.

I had to contact Customer Support and they were super helpful and communication was top notch. I am also so happy with my electric heater that I went to buy myself a second one.

First time for me buying equipment from Vonroc so I didn't know what to expect. The item came fast enough, post-purchase communication was good, but the item came with a cracked plastic part. An easy fix but I contacted Vonroc CS and they sent me a new part. No questions asked.
Support was amazing! Very communicative, very helpful! (TY Andreea!)
Their Disc/Band sander is solid, very nice to work with. It's not designed for professionals but it still does the work that I need and comes with a very convenient price tag.
The item's instructions came in English, which was refreshing inside the EU, and for me, essential. The instructions manual could be better but it's good enough to finish assembly for the first time.
Overall experience was much better than I expected.

I recevied the product with a missing part but customer service addressed the issue quickly and I received the part shortly after.

I am very happy with the carpet cleaner product as well, it has real high suction power and furniture / carpet dries in 30 mins after cleaning. It was suprisingly cheap when compared to alternatives as well. Highly recommended.

I am more than satisfied with communication and big help of customer service. Well recommended to do bussiness with this company. Many many thanks Ondrej

I bought a cordless stapler and it stopped working properly after 4 months,,no reviews anywhere on how to fix or if it even can be,,great tool,,,just not last as long as I'd hoped.

I will leave this review in English for general understanding. The customer of this company is one of the best! Very helpful and trying to meet their customer needs. I only tried one of their products which I unfortunately had to send back because it was not suitable for my needs and they made this experience really easy. They replied fast, didn't leave me in the dark like other companies and found the best solution to help me. I will definitely return to this company in the future if I need anything else. Shout out to Stan who was in contact with me the entire time!

I have bought a reciprocating saw and an electric screwdriver. the saw broke and no parts can be replaced according to vonroc clientservice and the screwdriver simply broke down after 10 minutes. The client service of vonroc is not helping and the quality is really below any other cheap low cost material. Bad bad bad

Vonroc refuses to supply spare parts for a product they still sell, hedge trimmer. Only complete replacement is possible while just a modest cheap little gear is broken. In stead I would have to buy a new machine. As such the tool qualifies as disposable Chinese junk.
Meanwhile they make a lot of noise about “sustainability” which is the clearly a hoax for greenwashing. “Vonroc's sustainability strategy revolves around reducing waste, supporting environmental initiatives, and building products with a focus on efficiency and less environmental impact.”

The response from their customer service is fast. The instructions are also clear. My problem got solved within one week

Defect onderdeel keurig via de post voor € 0,00 ontvangen, TOP service !!

Really worthless company. Ordered a parasol, which did arrive, however the quality was lacking, and I decided to return it. They said it could be done with their services, namely DPD, I returned it and after two weeks I still didn't get my money back. Vonroc indicates they did not receive the package, and that is my responsibility to return it while I am using their services.

Never buy anything here again, they are scammers and don't offer help on anything. Worthless.