Village Vets Formby and Crosby Reviews 

214
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 207 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly, knowledgeable staff who consistently go above and beyond to keep nervous pets calm and relaxed during appointments. People note that the veterinary team provides thorough explanations and genuine care, making every consultation both reassuring and informative. Some people were satisfied with the modern facilities and specialized quiet rooms specifically designed to ease the anxiety of nervous animals. Reviewers also highlighted the remarkable convenience of additional offerings, such as helpful out-of-hours support and prompt appointment scheduling. Consumers feel completely confident entrusting their pets to this dedicated team due to their consistent professionalism.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing them as kind, welcoming, and highly... See more

Service

Reviewers highlight positive aspects of service, noting that staff genuinely care for pets and make them feel... See more

Customer service

People report positive experiences with customer service, noting that staff always make them feel welcome and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that booking appointments... See more

Facilities

Customers had positive experiences with facilities, noting that the surgery is modern, clean, and welcoming.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The whole team are so welcoming and friendly whilst being the most professional I've ever met; my dog is nervous so barks a lot, all the staff make a huge effort to calm him down and reassure him fro... See more

Rated 5 out of 5 stars

Village vets Formby treat your pet like it is their own . All the staff at the surgery are kind , professional, patient and very knowledgeable. I would highly recommend them to anybody who wants... See more

Rated 5 out of 5 stars

Polly is a very anxious dog especially when visiting new places and of course the vets. The time that has been spent by the vet nurses and vet Gaynor has paid dividends and Polly is now much calmer.... See more

Rated 5 out of 5 stars

Megan Davies is pleasant and personable and takes time to explain issues. Clearly very knowledgable and helpful. I have full confidence in the practice. Behind reception sometimes feels a bit chaotic... See more


Company details

  1. Veterinarian

Written by the company

Your Pet’s Health, Our Priority Exceptional Vet Care, Anytime You Need It Experience the care of our multi-award-winning, independently owned and family-run, MEMBERSHIP-ONLY practice, where we offer comprehensive and compassionate care for your pet, with a personal touch. We also understand that your busy schedules can make it hard to remember regular check-ups, vaccines and treatments so we send you regular reminders allowing you to fully enjoy the companionship of your beloved pet. With our members-only practice, you get regular check-ups, parasite protection, and unlimited consultations with our vets or nurses – all included. Our membership ensures your pet receives comprehensive, proactive care, allowing you to focus on the joy they bring into your life.


Contact info

4.9

Excellent

TrustScore 5 out of 5

214 reviews

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4.9

All reviews

(214)

214 reviews in the last 12 months

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Rated 5 out of 5 stars

This is a lovely veterinary practice.

This is a lovely veterinary practice. The welcome on attending is always warm and friendly. The reception staff are fantastic.

The veterinary staff (vets and nurses) are knowledgeable, professional and caring towards your pet.

I have moved away from Crosby but haven’t moved vets. I travel about 20 miles each way whenever I have to take my dog to Village Vets. I don’t resent the trip at all as I know my dog will be looked after and cared for.

Highly recommended.

August 24, 2026
Unprompted review
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Rated 5 out of 5 stars

Couldn’t ask for a better vets

We have been taking our dog “princess Penny” to Crosby village vets for about 3-4 years.

The care and kindness of the staff has never changed, it’s always been amazing.

The moment you walk in to the vets you and your pet are greeted warmly. Each staff member is professional, knowledgable and has a genuine care for animals.

We’ve taken Penny a lot for various reasons including multiple surgeries there. Each time we have felt as ease knowing that she is in such safe hands.

The membership isn’t the cheapest but it’s so worth it for the treatment you get. We have other dogs at another vets and they are nothing compared to Village Vets.

We couldn’t recommend them enough. Big thank you from “Princess Penny” and Sam&Jake xx

September 5, 2026
Unprompted review
Rated 5 out of 5 stars

Very Dog Friendly Capable Staff

All the staff, vet nurses and vets I’ve met in Crosby are dog lovers and are always friendly and very helpful. I would recommend joining the VIP club because you can take the dog as often as they need without worrying about the cost of each appointment. And my dog isn’t stressed when visiting which is great.

September 3, 2026
Unprompted review
Rated 5 out of 5 stars

Routine visit

From entering the clinic, each member of staff was extremely friendly and helpful. The lady on reception was nice and chatty and the vet who I saw was very thorough with her examination of my dog. She explained what she was going to do and gave me reassurance regarding a possible problem my dog may have in the future.

August 28, 2026
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Rated 5 out of 5 stars

We love Village Vets!

We love Village Vets. We rang up for a last minute appointment and they got us an appointment that morning. All of the vets really care about Ted and do their best to put him at ease whenever he goes. We couldn’t ask for any more!

August 29, 2026
Unprompted review
Rated 5 out of 5 stars

They Saved my Dog's Life!!

I will never be able to thank Village Vets Formby enough for saving my Storm’s life.

Last year, Storm suddenly became very unwell and I feared that she had bloat. They weren’t even our usual vets, but my own practice was too far away to help in such an urgent situation. My sister’s friend used Village Vets and, being the closest practice to us, I called them in desperation.

Without hesitation, they told me to bring Storm in straight away. The moment we arrived, we were seen immediately by Helen, who confirmed my worst fear — Storm had bloat and needed urgent treatment.

There was no time wasted. Helen rushed her in, treated her and operated on her straight away.

Throughout the entire ordeal, Helen and every member of staff were incredibly kind, caring and compassionate. Not only did they give Storm the urgent care she desperately needed, they looked after me too at a time when I was absolutely terrified of losing her.

Thanks to their skill, quick thinking and immediate action, Storm survived and is still here with me today. For that, I will be grateful for the rest of my life.

There really aren’t enough words to express what Village Vets Formby and their wonderful team mean to me. They saved my girl’s life when she needed them most, and I owe them everything.

From the bottom of my heart, thank you Helen and everyone at Village Vets Formby for saving Storm.

October 29, 2025
Unprompted review
Rated 5 out of 5 stars

Kind , patient , professional and knowledgeable

Village vets Formby treat your pet like it is their own .
All the staff at the surgery are kind , professional, patient and very knowledgeable.
I would highly recommend them to anybody who wants a great veterinary practice to look after their fur babies .

August 28, 2026
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Rated 5 out of 5 stars

With all the help from Gaynor her…

With all the help from Gaynor her expertise and kindness we've smashed Ralph's itching she has been brilliant and patient and can not thank her enough 😊 hugs and kisses from Ralph

August 28, 2026
Unprompted review
Rated 5 out of 5 stars

Rocky has been going this vet’s since…

Rocky has been going this vet’s since he was 5 months old. The staff here are lovely and trustworthy.
They genuinely care about the pets and Rocky loves going there especially for the treats.
It is so easy to get an appointment. We pay for the VIP membership which has been so worth it.

August 21, 2026
Unprompted review
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Rated 5 out of 5 stars

You couldn't ask for nicer people

You couldn't ask for nicer people than those in the Formby practice. My family has been visiting them with various dog members of our family from when we moved here in 1974 and I can honestly say they are great people and always have been - the faces may have changed over the years but the friendliness and concern is the same as it ever was if not better. Humans are treated as family members and the love the staff have for the animal visitors is very evident. The concern for taking care of each animal is amazing and I am so happy having them as friends.

August 24, 2026
Unprompted review
Rated 5 out of 5 stars

A million times better than the Corporate offerings.

The whole team are so welcoming and friendly whilst being the most professional I've ever met; my dog is nervous so barks a lot, all the staff make a huge effort to calm him down and reassure him from the minute we walk through the door right through to when we leave. The pets' welfare is first and foremost, treatment options are well explained and the post-treatment care is exemplary. The monthly payment plan option is also an inspiration. A complete opposite to the awful corporate practices that are taking over everywhere.

August 21, 2026
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Rated 5 out of 5 stars

Been with village vets for a year as…

Been with village vets for a year as new dog owners, fortunately have not needed any serious treatment, but whichever vet we have seen has always looked after our dog and ourselves so well. Always feel that they genuinely care and the reception staff always really Kind and helpful too 😍

August 23, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing as always

Always an amazing service and experience but Gaynor went above and beyond to find a way to treat our Frenchie who really doesn't like being the patient but loves visiting just for attention and treats. Instead of using the surgery, examinations and follow up appointments for an eye ulcer were carried out informally in the quiet room. This involved play and treats and a lot of fuss but it worked. I don't think Maisie even realised she was the patient.😊

August 20, 2026
Unprompted review

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