The costumer service is fast, responsive and polite but not always helpful. I bought a tool that demands a very small key to be used. They don't send spare ones and I lost mine when moving. They don't... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Where to begin… I bought a motorcycle jack, it is by far the best thing ever! Under 100€ 😎 I was sceptical by viewing some reviews on youtube saying it drops to fast… just pres the release slowly �... See more
Just received the foldable camping table which looks very nice for its price. Only the delivery by GLS took a long time, since my parcel has been for 7 days in the local depot before it has been exped... See more
Worked first time! - How unexpected... we're first-time users for this, but after some brief searching,we found some great video's on Youtube that illustrated the manual very well. We chose the 30 lit... See more
Company details
Written by the company
VEVOR is a home improvement brand that empowers Home Creators to upgrade spaces with pro-level products at exceptional value. From backyard makeovers to apartment innovations, we deliver superior performance through practical technological innovation that combines purposeful technology with the hands-on joy of creation. We break down price barriers so every upgrade reflects your vision, creating unique spaces where garages become workshops and balconies become oases. Upgrading every space isn't just a task, it's a declaration of reinvention. Upgrade with VEVOR.
Contact info
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Extremely disappointing delivery and…
Extremely disappointing delivery and customer support experience
I ordered a vacuum chamber from VEVOR at the beginning of July. Unfortunately, the package was repeatedly returned to the sender between Poland and the Netherlands, without any clear explanation of what was happening.
I contacted VEVOR customer support many times, but the experience was extremely frustrating. Different agents provided contradictory information: one promised that a replacement shipment would be arranged, another informed me that a refund had been processed, and another simply said that the issue would be forwarded to the relevant team. However, nobody actually investigated the reason for the failed delivery.
The communication felt highly automated. I repeatedly provided the same information, but the agents did not appear to review the previous conversations or the details I had already shared. My case was never properly escalated to someone who could take ownership and resolve the problem.
I also contacted DPD directly. They confirmed that my delivery information was correct and explained that only the sender could investigate the shipment and resolve the issue with the delivery status. Despite this, the parcel continued moving back and forth between countries without any real investigation from VEVOR.
After weeks of communication, the situation is still unresolved. I have lost several weeks, experienced significant stress, and my plans were seriously disrupted because of this failure.
Shipping problems can happen, but what matters is how a company handles them. In this case, I experienced a lack of transparency, inconsistent communication, and no real effort to solve the problem.
I cannot recommend VEVOR based on this experience and hope the company significantly improves its customer support and case management.
July 19, 2026
Reply from Vevor
Hi Anna K,
We will send you the latest solution to your registered email via ticket 1783937881184. Please check your mailbox and reply to us. Thank you for your feedback. We hope to resolve this matter properly and regain your trust.
top product
July 16, 2026
Lack of support and information...
The costumer service is fast, responsive and polite but not always helpful. I bought a tool that demands a very small key to be used. They don't send spare ones and I lost mine when moving. They don't allow me to order a new key or send me the specifications of the key so I can arrange it myself. So Im left with no option but to buy a new tool again even though I have a perfectly functional one.
July 2, 2026
Unprompted review
Reply from Vevor
Dear valued customer,
We fully understand your situation and sincerely apologize for the product issues you encountered. Your satisfaction matters a great deal to us, and we are committed to resolving this matter.
We will send the solution via support ticket **450635562106880**. Please check your messages and reply to us. Thank you for your feedback. We hope to fix the problem and earn back your trust.
The delivery was within the promised…
The delivery was within the promised time.The machines were well packaged and working.I just need to check how long they will last under heavy use.
June 25, 2026
Nice product and not fast but fair after service
The products I ordered look great. I have a system for Hydropnic growing buckets. They are correctly delivered. I loved them the first year. I also ordered a 2nd system. Again it looks great. But 1 pump worked 1 season, now it is broken down after 13 months. I think it was reather fast. But it was just after guarantee time. I asked for a new one, I even offered to pay for it, first I got no response. Than I asked again and I had to send a video of a not working pump. Than I got the message: problem is solved. There was nothing answered at that moment. Now, after a new contact, they offered me to pay back a part of the puchase. I think that is very fair. It took a while and some frustration first, but overall I am very pleased with Vevor. Thank you!
June 15, 2026
Unprompted review
Where to begin…
Where to begin…
I bought a motorcycle jack, it is by far the best thing ever! Under 100€ 😎 I was sceptical by viewing some reviews on youtube saying it drops to fast… just pres the release slowly 🤷♂️. Also bought a tool wall, yes the plastic one. I needed it sooner is all I can say. Great product.
It’s plastic yeah, but it does its job perfectly. Delivered within 5 business days! Totally recommend it.
June 15, 2026
top price good produckt
June 15, 2026
Forget all about guarantee and customerservice
I bought an ozone generator and received it back in January 2026. Shipping was fast. The item itself worked very well - one time. It´s not even 6 months old and not working anymore. The fan is running but ozone is not produced. Proposal from Vevor is a discount of 4,50€. I don´t even know what to say. Their "customerservice" is a joke. They send several mails with different requests in order to slow down everything and probably hope you give up. I informed them that I will of course not accept a discount. I want a new item that is working and asked for a return label to send the defective item back. Now I´m not getting a respond anymore. So this was my first and last purchase with the chinese company Vevor.
Yes, they have some cool products and the prices are good. But pray, that the item will last, because there is NO guarantee (despite their guidelines) and NO service towards the customers. They have your money and don´t give a damn about you.
June 12, 2026
Unprompted review
Reply from Vevor
We understand your concerns and sincerely apologize for the issue that your product fails to work. We value your satisfaction and aim to resolve your problem smoothly.
We have sent you a solution via customer service ticket No. 452742030714880. Please check your message history and reply to us, and we will settle your issue within 24 hours.
Thank you for your feedback. We hope to resolve this matter properly and regain your trust.
Very fast!!!
June 12, 2026
Top product
June 11, 2026
Perfect tools for the price and a quick…
Perfect tools for the price and a quick delivery
June 2, 2026
Good product and service
May 22, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.