I actually made an error signing up and needed assistance cancelling which I thought would be a huge effort but it wasn’t Lily got back to me straight away and sorted everything out.
Company replied
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See what reviewers are saying
Aunque estuve consultando datos, me falta bastante información sobre mi familia y lo que encontre pues no era del todo parte de la mia. de todas formas muchas gracias. Although I was looking throug... See more
Company replied
Theses scammers tried to charge me 12€ after i paid 2€ to get some ai bullshit, don’t lose your money to these broke scammers who have no degree and rely and scamming to eat dinner like fat pigs.
Company replied
The platform is really good - unfortunately my wife already has an account with another provider. The customer service is really really good too - literally responded and sorted my issue within 30mi... See more
Company replied
Company details
- #3 of 5 best companies in Genealogist
Written by the company
Vestigee is one of the most innovative genealogy and family search platforms. Vestigee was built with family search enthusiasts from the ground up. The platform offers exclusive access to over 40 billion data points, allows users to build their family tree intuitively and visualize life journeys in an innovative map view, and offers a wide range of AI services to find new documents, colorize and animate pictures, or even extract text from old letters.
Contact info
United States
- hello@vestigee.com
- vestigee.com
3.7
Average
207 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fab just waiting for results then will…
Fab just waiting for results then will comment again if it’s shit
September 7, 2026
Reply from Vestigee
Hello,
Thank you for your review! We are glad to hear that you're finding the platform "fab" so far. We hope you enjoy exploring our data sources and using our photo animation tools while you wait for your results.
We look forward to hearing your further feedback once you've had a chance to explore your findings!
Best regards,
Lily, Customer Support Manager
I actually made an error signing up and…
I actually made an error signing up and needed assistance cancelling which I thought would be a huge effort but it wasn’t Lily got back to me straight away and sorted everything out.
September 6, 2026
Reply from Vestigee
Hello,
Thank you for your kind review! We are delighted to hear that we could assist you promptly with your request and that the process was smooth for you. Providing efficient support is a priority for us at Vestigee.
Best regards,
Lily, Customer Support Manager
Best support ever
September 5, 2026
Reply from Vestigee
Hello,
Thank you very much for your feedback! We are delighted to hear that you had such a positive experience with our support team. We strive to provide the best assistance possible to help you explore your family history.
Best regards,
Lily, Customer Support Manager
Reply from Vestigee
Hello,
Thank you very much for your 5-star review! We are delighted to hear that you appreciated the quick response and the clarity of our explanations. Providing efficient support is a priority for us as you explore your family history on Vestigee.
Best regards,
Lily, Customer Support Manager
Reply from Vestigee
Hello,
Thank you for your positive review! We are delighted to hear that you found our services both good and fast while exploring your family history.
Best regards,
Lily, Customer support manager
I thought I would give it a trial and…NO !!
I thought I would give it a trial and lasted about one hour on it . Very poor . Could not find any of my immediate relatives (information I could get by doing a google search ). Looking at the results that did come back they were very much USA based while others were not even name match . Also do not get caught out by the classic repeat subscription trap . If I hadn’t noticed in a previous review I would have been caught out on that despite nothing mentioned about subscription in the trial sign on. Honesty not worth the £2 I paid
September 2, 2026
Unprompted review
Reply from Vestigee
Hello,
Thank you for your review and for sharing your feedback with us.
We are sorry to hear that your experience did not meet your expectations, particularly regarding the search results for your relatives and the geographical focus of our current datasets. We also take note of your comments regarding the visibility of our subscription terms. We aim to be transparent about our 5-day trial leading into a monthly subscription, as detailed in our pricing policy.
We would like to look into your case and assist you further. Please reach out to us by email at hello@vestigee.com with more information regarding your account.
Lily,
Customer support manager
Subscription rates are not obvious
August 29, 2026
Reply from Vestigee
Hello,
Thank you for your review. We are sorry to hear that you found our subscription rates unclear. We take your feedback seriously as we are always looking to improve our transparency and user experience.
We invite you to reach out to us by email at hello@vestigee.com with more information regarding your case so that we can assist you further.
Best regards,
Lily, Customer Support Manager
lily helped me cancel a subscription…
lily helped me cancel a subscription that i couldn’t cancel and was very quick and efficient and polite.
September 1, 2026
Reply from Vestigee
Hello,
Thank you very much for your kind review! I am delighted to hear that I could assist you quickly and efficiently with your subscription request.
We always strive to provide polite and helpful support to all our users. Thank you for choosing Vestigee for your genealogy journey!
Lily, Customer support manager
Reply from Vestigee
Hello,
Thank you for your review. We are delighted to hear that our team was able to resolve your issue quickly via email. Providing efficient support is a priority for us, and we are glad you had a positive experience.
Lily, Customer support manager
super cool !
August 30, 2026
Reply from Vestigee
Hello,
Thank you so much for your positive feedback! We are thrilled to hear that you find Vestigee "super cool." We hope you enjoy exploring your family history and using our photo enhancement tools.
Best regards,
Lily, Customer support manager
Reply from Vestigee
Hello,
Thank you for your review. We are delighted to hear that you found our customer service helpful and appreciated the speed of our responses. Providing efficient support is a priority for us as you explore your family history.
Best regards,
Lily, Customer Support Manager
Theses scammers tried to charge me 12€…
Theses scammers tried to charge me 12€ after i paid 2€ to get some ai bullshit, don’t lose your money to these broke scammers who have no degree and rely and scamming to eat dinner like fat pigs.
August 26, 2026
Unprompted review
Reply from Vestigee
Hello,
Thank you for your review. We are sorry to hear that you are disappointed with our service and the subscription terms.
Vestigee offers a trial period followed by a monthly subscription, as detailed in our pricing policy. We have taken note of your comments regarding the subscription and the quality of our AI tools. We invite you to reach out to us by email at hello@vestigee.com with information on your case so that we can look into this for you.
Lily, Customer Support Manager
I haven’t seen any think yet
August 25, 2026
Reply from Vestigee
Hello,
Thank you for your review. We understand you are just getting started with your journey on Vestigee!
We invite you to begin exploring our billions of data points or try our photo enhancement tools to bring your ancestors' portraits to life. We are confident you will find some fascinating information for your family tree very soon.
Best regards,
Lily, Customer support manager
Reply from Vestigee
Hello,
Thank you so much for your kind review! We are delighted to hear that you had such a positive experience with our team. Providing friendly and helpful support is very important to us as you explore your family history.
Best regards,
Lily, Customer support manager
Just started up.paid minimum money on…
Just started up.paid minimum money on the free trial but now cant find the platform to unsubscribe
August 23, 2026
Unprompted review
Reply from Vestigee
Hello,
Thank you for your review. We are sorry to hear that you are having difficulty navigating the platform to manage your subscription.
We have taken note of your feedback regarding the ease of finding the cancellation options. We invite you to reach out to us by email at hello@vestigee.com with your account details so that we can assist you with your case and ensure your request is handled promptly.
Best regards,
Lily, Customer Support Manager
Great platform
The platform is really good - unfortunately my wife already has an account with another provider.
The customer service is really really good too - literally responded and sorted my issue within 30minutes! Thanks Lily!
August 21, 2026
Reply from Vestigee
Hello,
Thank you for your wonderful review! We are delighted to hear that you enjoyed our platform and that our customer service team was able to resolve your request so efficiently. While your wife is using another provider, we are glad we could assist you personally in such a timely manner.
Thank you for choosing Vestigee!
Best regards,
Lily, Customer support manager
Amazingly fast customer service
Amazingly fast customer service, replied within minutes of my email and sorted all my problems
August 20, 2026
Reply from Vestigee
Hello,
Thank you for your review! We are delighted to hear that you experienced such fast and efficient support. Providing quick solutions to help you get back to building your family tree is always our priority.
Best regards,
Lily, Customer Support Manager
Customer service reached back with…
Customer service reached back with detailed response and explaination in minutes
August 19, 2026
Reply from Vestigee
Hello,
Thank you for your review! We are delighted to hear that you were satisfied with the speed and quality of the response from our customer service team. Providing clear and quick support is a priority for us as you explore your family history.
Best regards,
Lily, Customer support manager
I cancelled my subscription and still get charged monthly
I cancelled my subscription the the same day I signed up in their 5 day trial period. After contacting support they emailed me saying they would refund me my money. They did not refund me my money, and are now saying that I didn’t cancel my subscription in time for refunds. Does not matter to them that I have it in writing from themselves saying that they would refund me. The absolute worst customer service, and a joke of a platform.
August 15, 2026
Unprompted review
Reply from Vestigee
Hello,
Thank you for your review. We are sorry to hear about your experience regarding your subscription and the refund process.
We take these matters seriously and would like to look into your case immediately to resolve this discrepancy. Please reach out to us by email at hello@vestigee.com with your account details and a copy of the previous correspondence you mentioned. We will do our best to assist you and rectify the situation.
Best regards,
Lily, Customer support manager
Reply from Vestigee
Hello,
Thank you for your 5-star rating and for your "perfect" feedback! We are delighted to hear that you are satisfied with our services.
Lily, Customer support manager
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