I love these!! What an absolute fabulous idea the raised feeding bowls are!! The bowl stand catches every drop of water and food that would normally spill on the floor when my dogs are feeding/drinkin... See more
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Unfortunately my purchase wasn’t what I required but my goodness what AMAZING customer service from Sarah I have never been treated so kindly by any retailer I will most definitely use and recomm... See more
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so sadly the legs were missing and one bowl chipped, however omg customer service was out of this world , such an amazing company that i will certainly be using in the future . They fixed the problem... See more
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Following an online chat, which I found informative and helpful, I opted to place my order - a cool mat for my young cat (1 year's old). At the time of placing my order, I expected the order to b... See more
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Company details
Written by the company
Urban Pet Shop is an online pet store specialising in premium dog and cat accessories, delivering to customers right across the UK. Our carefully chosen range includes cosy beds, cooling mats, GPS collars, elevated feeding stations, car travel accessories, grooming tools, training aids and much more, all selected for quality, safety and everyday usefulness. We’re a small, passionate business built by pet lovers, for pet lovers. Every product we stock is handpicked with one question in mind: would we use it for our own pets? If the answer isn’t a clear yes, it doesn’t make the cut. We offer free UK shipping on orders over £24.99, regular sales and seasonal offers, a straightforward returns policy and friendly, personal customer support. Every message is answered personally, and we’ll always go the extra mile to make things right. Whether you’re treating your dog to a new walking accessory or finding the perfect feeding station for your cat, Urban Pet Shop is here to help you spoil your best friend.
Contact info
United Kingdom
- admin@urbanpetshop.co.uk
- urbanpetshop.co.uk
4.0
Great
33 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Raised Feeding Bowls
I love these!! What an absolute fabulous idea the raised feeding bowls are!! The bowl stand catches every drop of water and food that would normally spill on the floor when my dogs are feeding/drinking. The legs take a bit of manouvering to fit onto the stand (I had to look at the photo to see which way they attached), but once they are on and the rubber pads are fitted, they look fab.
November 1, 2026
Unprompted review
Reply from Urban Pet Shop
Thank you so much for this lovely review! 💛
I’m so happy to hear your dogs are enjoying their raised feeding bowls, and that the stand is keeping your floors clean and dry at mealtimes. It really does make such a difference!
Thank you as well for the honest feedback about the legs. That’s really helpful to know. For anyone else putting theirs together, there are step-by-step assembly instructions in the product description, which show exactly which way the legs go on.
I hope we get to see you again soon! 🐾
Sarah
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Reply from Urban Pet Shop
Thank you so much for your lovely 5-star review, that's exactly what I love to hear! 💛 I'm so happy Molly loves it, and 18 years young, what a special girl! Please give her a gentle fuss from me. 🐾
We hope to see you again at Urban Pet Shop soon! 🐾
Sarah, Urban Pet Shop
raised feeding bowls.
The legs were quite difficult to fit tightly into the base and the adhesive pads were a poor fit.
October 1, 2026
Reply from Urban Pet Shop
Thank you so much for taking the time to leave a review, and I'm sorry the legs were tricky to fit and the pads didn't fit as well as they should. 💛 I really appreciate your honest feedback, and I'll be taking it on board.
I've added a step-by-step assembly guide to the product page to help make fitting the legs easier. 🐾
If there is anything I can do to help, please get in touch with me directly at admin@urbanpetshop.co.uk.
Sarah, Urban Pet Shop
i have not received my order
i have not received my order. please can this be looked into.
October 12, 2026
Reply from Urban Pet Shop
Hi there, thank you for getting in touch. 💛 I've sent you an email with an update on your order. Your parcel has been delivered safely to a neighbour, so it should be ready for you to collect. 🐾
If you have any trouble at all, please get in touch with me directly at admin@urbanpetshop.co.uk with your order number and I'll look into this for you straight away.
Sarah, Urban Pet Shop
Lovely item
Lovely item. Great for small dog or cat. I use one bowl for water but being white it can be hard to see at a glance how low the water is. Like the raised back to help stop food falling off. Did have to wait a few days for delivery though.
September 27, 2026
Reply from Urban Pet Shop
Thank you so much for your lovely review, that's what I love to hear! 💛 I'm so glad you're enjoying your new bowl, and that the raised back is helping keep the food where it belongs.
Thank you for your feedback about the white bowl, I can see how it would be tricky to check the water level at a glance. If you'd like to see it more easily, our stainless steel bowls are a great option for water.
Thank you for your patience with delivery too, I really appreciate it. 🐾
We hope to see you again at Urban Pet Shop soon! 🐾
Sarah, Urban Pet Shop
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Good Service
Very pleased and very good communication, had a query and it was answered straight away.
September 12, 2026
Reply from Urban Pet Shop
Thank you so much for your lovely review, that's exactly what I love to hear! 💛 I'm so pleased you're happy with your order, and I'm always here to help with any questions, so I'm glad I could answer yours straight away.
Thank you for choosing Urban Pet Shop. We hope to see you again at Urban Pet Shop soon! 🐾
Sarah, Urban Pet Shop
Cheap plastic stand
Cheap plastic stand. Legs not easy to fit. Dishes are nice and size I wanted. I am considering throwing stand away. Expensive for what it is. Don't bother
September 13, 2026
Reply from Urban Pet Shop
I'm so sorry to hear the stand didn't meet your expectations — that's truly not what I want for any of my customers and I really appreciate you taking the time to share your feedback. 💛
I'm glad to hear the dishes were the right size and to your liking! Regarding the stand, I'm sorry the legs weren't as easy to fit as they should have been — your feedback is really valuable and I will look into this.
If there is anything I can do to help please don't hesitate to get in touch with me directly at admin@urbanpetshop.co.uk and I'll be happy to do so. 🐾
Sarah, Urban Pet Shop
Reply from Urban Pet Shop
Thank you so much for your kind words! 💛 Easy to use and great value — that's exactly what we aim for! We hope to see you again at Urban Pet Shop soon! 🐾
Sarah, Urban Pet Shop
The item received is robust …
The item received is robust and ideal for little dogs to prevent them leaning over when they eat
September 8, 2026
Reply from Urban Pet Shop
Thank you so much for your lovely review! 💛 So glad it's doing exactly what it should — no more leaning over for your little one! That's exactly why I love this product. We hope to see you again at Urban Pet Shop soon! 🐾
Sarah, Urban Pet Shop
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Reply from Urban Pet Shop
That's exactly what I love to hear! 💛 Well priced, true to the picture and a happy cat — the perfect combination! We hope to see you again at Urban Pet Shop soon! 🐾
Sarah, Urban Pet Shop
No quibbles over a broken dish after it…
No quibbles over a broken dish after it arrived broken in the post. A replacement was sent immediately. Impressed.
September 2, 2026
Reply from Urban Pet Shop
Absolutely delighted we could sort that out for you so quickly! 💛 That's exactly the experience I want for every customer and it means the world to me that you took the time to share this. We hope to see you again at Urban Pet Shop soon! 🐾
Sarah, Urban Pet Shop
Lovely product and fast delivery
September 5, 2026
Reply from Urban Pet Shop
Thank you so much for your kind words! 💛 Fast delivery and a happy customer — that's exactly what we love to hear! We hope to see you again at Urban Pet Shop soon! 🐾
Sarah, Urban Pet Shop
A great company to do business with ……
A great company to do business with … their customer service is outstanding!
August 31, 2026
Reply from Urban Pet Shop
Thank you so much for your wonderful review — this really did make my day! 💛 It means the world to know you had such a great experience with us. I work really hard to make sure every customer feels looked after, so this is so lovely to hear! 🐾😊
I can't wait to welcome you back again soon!
Sarah, Urban Pet Shop
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Reply from Urban Pet Shop
I'm so sorry to hear your order hasn't arrived yet — I completely understand how frustrating that must be and I sincerely apologise! 💛
Please get in touch with me directly at admin@urbanpetshop.co.uk with your 4-digit order number and I'll look into this for you straight away and get it resolved as quickly as possible! 🐾
Sarah, Urban Pet Shop
Product was as expected
Product was as expected, nice design and good quality. Delivery didn’t take too long.
Good company.
August 28, 2026
Reply from Urban Pet Shop
Thank you so much for your wonderful review — it really does mean a lot! 💛 I'm so glad you're happy with the product and that your order arrived nice and quickly. We hope your pet loves it! 🐾😊
Sarah, Urban Pet Shop
Fantastic customer service
so sadly the legs were missing and one bowl chipped, however omg customer service was out of this world , such an amazing company that i will certainly be using in the future . They fixed the problem in days
August 19, 2026
Reply from Urban Pet Shop
Thank you so much for your kind words — this truly made my day! 😊💛 I'm so sorry again your order didn't arrive in perfect condition, but I'm really glad we were able to get everything sorted for you quickly. You deserve nothing less! We can't wait to welcome you back again soon. 🐾
Sarah, Urban Pet Shop
Reply from Urban Pet Shop
Thank you so much for your lovely review! 🐾 It's so great to hear everything arrived just as described — we really hope your pet loves it! We'd love to see you again soon. 😊
Sarah, Urban Pet Shop
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My shitzu is 13yrs old with a little…
My shitzu is 13yrs old with a little arthritis ,l thought having her food etc higher it would help, it seems to have done the trick
August 20, 2026
Reply from Urban Pet Shop
Hi, this has absolutely made my day — thank you so much for sharing this! 😊🐾 What a wonderful thing to hear — 13 years old and still going strong, what a special girl she is! 💛 I'm so pleased the elevated station is making mealtimes more comfortable for her — that's exactly why I stock it. Thank you so much for choosing Urban Pet Shop, it truly means the world to me. 🐾💛 — Sarah, Urban Pet Shop
Bambi love it was delivered within a…
Bambi love it was delivered within a week easy to but together
August 14, 2026
Reply from Urban Pet Shop
Hi, thank you so much for your lovely review — and what a gorgeous name, Bambi is absolutely adorable! 🥹🐾 I'm so pleased the delivery was speedy and that it was easy to put together — I hope Bambi absolutely loves it! Thank you so much for choosing Urban Pet Shop, it means the world to me. 💛 — Sarah, Urban Pet Shop
Reply from Urban Pet Shop
Hi, thank you so much for your wonderful review — this has absolutely made my day! 😊🐾 I'm so pleased everything arrived exactly as expected and that you love the products — that's exactly what I strive for! Thank you so much for choosing Urban Pet Shop, it truly means the world to me. 💛 — Sarah, Urban Pet Shop
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