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TruEnergy Reviews 

13
•
TrustScore 3 out of 5

2.8

Energy Supplier
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Company details

  1. Energy Supplier
  2. also in
  3. Electric Utility Company
  4. Green Energy Supplier
  5. Utility Contractor

Written by the company

If you're looking for excellent business energy solutions in North London or anywhere in the UK, get in touch with Tru Energy on 020 3637 8137.

Contact info

2.8

Average

TrustScore 3 out of 5

13 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 87% of negative reviews

Typically replies within 1 month

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2.8

All reviews

(13)

12 reviews in the last 12 months

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Rated 1 out of 5 stars

DO NOT USE

DO NOT USE

I started to rent a flat and had OVO as the supplier. Homebox called making an appointment later and said they work with the letting agent to supply utilities. This was a total Lie. The letting agent confirmed that they are not working together.
The standing charge for electricity is quoted at 119.38 pence per day (ovo 56p) They charge a management fee of £25 per month...Thus far after 3 months they are demanding £575, which included water at £46.67 (7 Trent) £33 per month...(OVO calculate the years usage at £653 per annum)

November 4, 2026
Unprompted review
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Rated 1 out of 5 stars

Never use them again

Never use them again. I inherited this provider from the previous tenant and would never use them again.

2 things are wrong.

1. it takes up to any hour to get through to their customer service. In comparison, Octopus Energy (which I moved to), takes around 30-90 seconds.

2. I was sent an estimated bill. I sent them the meter reading which was for a considerably smaller amount. They are now sending me demands for the outstanding amount that is much more than my final reading. I do not want to pay it as I think the odds of my getting a refund on the overpayment are zero.

November 4, 2026
Unprompted review
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Reply from TruEnergy

Hi, we're sorry to hear that your experience with us has been disappointing. We understand your concerns about waiting times and the estimated final bill, particularly where you believe the actual meter reading you submitted should result in lower charges.

Where a final bill is based on estimated readings, we can review this when actual readings are provided and investigate any discrepancies through the relevant industry process. We would welcome the opportunity to look into your account and clarify the position regarding the outstanding balance. Please email hello@truenergy.co.uk with your account details so our team can assist further.

Rated 1 out of 5 stars

An endless cycle of incorrect bills and unanswered calls

Terrible service. They take over estimated readings even if you provide meter readings and take forever to fix your bill. Constant chasing, do not recommend, unless you have hours to waste every week, waiting for their customer service team to answer.

November 2, 2026
Unprompted review
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Reply from TruEnergy

Hi Lucy, we're sorry to hear about your experience and understand your concerns regarding the meter readings and outstanding bill. Where actual readings are provided, these need to be reviewed and validated against the relevant industry records before billing can be amended. We appreciate that this process can take time, but we understand how frustrating repeated follow-ups can be. Please contact us at hello@truenergy.co.uk with your account details so we can review the matter and provide an update.

Rated 5 out of 5 stars

Excellent customer service provided by…

Excellent customer service provided by Andreas.

October 29, 2026
Unprompted review
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Reply from TruEnergy

Hi Hazel, thank you for taking the time to leave us a review. We're delighted to hear that Andreas provided excellent customer service. We'll make sure your feedback is passed on to him. Your kind words are greatly appreciated!

Rated 1 out of 5 stars

Not a trustworthy company

Not a trustworthy company. Do not use.
They don't return overpaid funds.

October 29, 2026
Unprompted review
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Reply from TruEnergy

Hi Chris, we're sorry to hear that you feel your experience has fallen short of expectations. We understand how concerning it can be when you believe an account is in credit and are waiting for funds to be returned. We'd like the opportunity to review your account and establish the position regarding any outstanding credit. Please email hello@truenergy.co.uk with your account details so we can investigate.

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Rated 1 out of 5 stars

Absolutely Atrocious!

The levels of service I received from TruEnergy are absolutely atrocious. If you have any choice in your energy supplier, I wouldn't go near them.

Response to Truenergy;
I don't believe for a second that you are sorry for providing this level of service. I have been emailing you for months already and am not going to start another pointless thread.
I wanted this shambles resolved months ago! If you are serious, please call me so this can be resolved.

October 28, 2026
Unprompted review
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Reply from TruEnergy

HI Michael, we're sorry to hear that you've been left feeling this way. We take feedback like this seriously, and we'd welcome the opportunity to understand what has happened and see whether we can put things right. Please contact us at hello@truenergy.co.uk with your account details so our team can investigate your concerns.

Rated 5 out of 5 stars

Jess C pay rise right now!

I had a bit of a nightmare getting through to anyone (I left it until after 4pm) after all my worrying Jess C replied to my email and put my mind at ease and got me sorted out straight away whilst staying in touch to make sure it was sorted, best customer service I could of asked for what a blessing to the company especially working late on a Friday night!! She deserves the biggest bonus on the Xmas doo🤣, all round 10/10 on my part I hope your pillow is always cold at night and your data is always on 4 bars 🤣

October 23, 2026
Unprompted review
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Reply from TruEnergy

Hi Jess, thank you so much for this fantastic review! We're delighted to hear that Jess was able to put your mind at ease, resolve your concerns and keep you updated throughout. Your comments about her dedication, particularly when helping you outside normal working hours, are greatly appreciated. We'll be sure to pass your lovely feedback on to Jess. We're sure she'll be delighted!

Rated 5 out of 5 stars

Answered all my queries was polite and…

Answered all my queries was polite and helpful

October 15, 2026
Unprompted review
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Reply from TruEnergy

Hi Phillip, thank you for your lovely feedback. We're delighted to hear that your queries were answered and that you received polite and helpful service. We really appreciate you taking the time to share your experience.

Rated 1 out of 5 stars

I’ve spent nearly 3 hours on the phone…

I’ve spent nearly 3 hours on the phone trying to pay a bill. Absolutely useless

October 2, 2026
Unprompted review
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Reply from TruEnergy

Hi Helen, we're very sorry to hear that you've spent so much time trying to get through to us to make a payment. We appreciate how frustrating this must have been, particularly when you're simply trying to settle your account. We're sorry for the inconvenience and are working to improve accessibility and waiting times.

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Rated 1 out of 5 stars

This company is completely incompetent

This company is completely incompetent, avoid ! Don't answer emails, incorrect billing & on hold for 1.45 hours to speak to an advisor.

October 2, 2026
Unprompted review
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Reply from TruEnergy

Hi Emma, we're sorry to hear about your experience and understand your frustration with the difficulties you've encountered. This isn't the level of service we aim to provide. We'd appreciate the opportunity to investigate your concerns regarding your correspondence and billing. Please contact us at hello@truenergy.co.uk with your account details so we can look into this further.

Rated 5 out of 5 stars

Calm and helpful

I had a lot of difficulty getting through in previous attempts to pay a bill. So I wasn't in the best mood when YVES picked up. He remained calm and helpful. I paid the bill and he is looking into finalising some admin for me.

September 24, 2026
Unprompted review
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Reply from TruEnergy

Hi Linda, thank you for taking the time to share your experience. We're pleased to hear that Yves remained calm and helpful, particularly given the difficulties you experienced getting through to us previously. We'll make sure your kind feedback is passed on to him. We're glad you were able to make your payment and that he's helping you with the remaining administration.

Rated 2 out of 5 stars

Have been on the phone on hold for…

Have been on the phone on hold for 20min and still have not heard anything

September 23, 2026
Unprompted review
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Reply from TruEnergy

Hi Carlos, we're sorry to hear that you've experienced a long wait when trying to contact us. We understand how frustrating this can be, and we apologise for the inconvenience. We're continually working to improve our response times and appreciate your patience.

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