Trotec Laser Reviews 

We are getting more out of our laser because of Richard's expertise and help. He is very knowledgeable and easy to work with.

I've had laser engravers for at least 30 years and learned that without knowledgeable support and service there is no value investing in a machine. This Speedy 360 is my 5th Trotec machine. I made my decision to purchase it after getting to know Richard Laim and concluding that he is perfectly capable to help install, support and answer all my questions. Turns out I was correct, he made the install look easy and I was up and running the same day with a much more powerful machine. I can't thank Richard enough.

Outstanding company. Their customer service and support is excellent. Materials are top quality and arrive in super quick time. Highly recommended.

I have been a customer of theirs since 2019, bought my first machine from them in 2020 (a Speedy 400), two more in 2021 (a Speedy 300 and a SpeedMarker 700), and it never once occurred to me that I would regret being a customer of theirs until 2026.

I purchased a SpeedMarker 1350 via private party sale in 2022, which is the subject of my primary complaint here.

I acquired this machine to prove out a use case, which necessitated a bypassing of the safety interlock system, to run the laser in an open air configuration. Trotec eventually did come through and provided me with direct assistance in bypassing the safety interlock system, and the laser system ran perfectly fine, in that configuration, without any issues, or errors for about 2 years.

No complaints, or problems to this point, but eventually there was an error with the interlocks, which effectively locked me out of using the laser, but it was not something that I could resolve immediately.

Fast forward to November 2025, where I was refocusing on the SpeedMarker 1350 to put it into full time service, but I had the outstanding interlock issue that was still present and preventing operation of the system, so I opened a troubleshooting request with their Technical Services.

NOTE: Because I was not the original owner this system was out of warranty, which meant that I was responsible for paying for parts out of my own pocket. Not a complaint, just an objective fact that I was already WELL aware of, as I had been a customer of theirs for over 7 years.

Aside from the multitude of Trotec-side communication delays, things were slowly progressing toward goal of restoring full functionality, however, on March 3, 2026 their Technician requested a remote session to try and work through the safety interlock errors.

He DID restore operator-side control to the system through a bypass of the interlocks in the configuration file, but the underlying issue still persists. This is at the point in the story where things took a drastic turn for the worse when, during the course of the very same troubleshooting session, the Technician SOMEHOW managed to manually jog the movable Y-Axis table (from his end) THROUGH the closed main cabinet door of the machine, rendering it again completely inoperable.

It happened so quickly that by the time I realized what was happening, it was too late to hit the e-stop before the damage had been done.

Even at this point, I had no reason to doubt Trotec's integrity and willingness to do right by their customers, up until 3 and a half weeks AFTER the incident, when they emailed me an invoice to PURCHASE a new door.

A door which, again, THEIR Technician had irreparably destroyed.

I responded with a "Are you sure you're billing me for this?" email, and then about 2 weeks later, I (finally) received an email reply from their Service Manager stating they will send me a door out of goodwill, BUT there would be a bunch of conditions and restrictions in place for future troubleshooting INCLUDING a requirement that a "Trotec-Certified Technician" be dispatched, IN-PERSON, for all future service requests.

This is completely preposterous without getting into all of the details and specifics, but who has hundreds, or thousands of dollars to shell out to send a technician in person for TROUBLESHOOTING purposes? Not to mention the expense of the parts!

The replacement door for the machine did not arrive at my doorstep until May 8, 2026. 67 days AFTER the incident!

This means that I lost out on over 2 months of revenue because of their absolutely atrocious mishandling of this entire issue since the incident on March 3, 2026, with absolutely no indication they are willing to make this issue right.

I USED to believe that Trotec Laser was great company to work with as a customer/user, but based on this entire, singular experience, I will no longer consider them for ANY future business needs, nor will I ever offer Trotec as a recommendation to anyone else.

NOTE: To date, my SpeedMarker still remains out of service. While I have received the door, the machine is still damaged, and remains inoperable.

Richard is very informative and explained every detail of our new Trotec speedy 400. Trotec is a keeper, he has his heart into his job making sure every detail of the machine is covered. Thanks Richard can’t wait to getting our next laser and having you here to show us how to use it,

helped determine the issue and was able to solve it if a very short period of time less the 5 min from beginning to end and no time on hold

I’ve worked with Parminder for a few years and always have a great experience. They’re knowledgeable, quick to respond, and always willing to help. Highly recommend!

Great Customer service!

The great experience with Parm! She was fantastic and very helpful. We would definitely shop more from Trotec

Sara has been a great help these past couple of days. She was quick to respond to my million questions, even the simplest most obvious questions. Wouldn't be able to get this far without her continued help.

The quality of their product is excellent as is their quick delivery time

Trotec has been a good partner for my business, I have a Trotec speedy 400 for 5 years and it worked well. Most of all even though I do not have a service contract with Trotec, they are always there to help. I appreciate their partnership

So, just because I had a negative experience you removed my posting. SMART!!!!

what I really appreciated was the quick responce time and efforts that were put into the getting the problem fixed with the tech sending me pictures and recommendations what to try before making me spend my hard earned money.

I had an excellent service visit today by NorCal rep Richard Laim. He quickly and expertly corrected a few issues I had with my 4 year old Speedy 400. Richard also went over basic maintenance and gave me a couple Ruby tips. Very impressed with Trotec and Richard

Erika was great, quick install of replacement laser. Friendly and efficient.

Brian And Sara have been extremely helpful with training and setup. They always go the extra mile.

Both Sara and Frank have been great help. I'm very new to the laser world and they where happy to hop on a Teams video call to work through all of my issues and questions! They are very quick to respond, even if I have some of the simplest questions! Wouldn't be able to get this far without their help!

Erika was the service tech who came to do the maintenance on my Speedy 100. She was very knowledgeable about the things that needed to be checked. It was a smooth experience, and everything runs great now. Erika was great.

I love my trotec the experience was wonderful,Erika was very informative when fixing the machine and just a positive experience