I had a tricky shipping situation due to a mail forward order with the post office. I gave special instructions to TS (which they followed to the letter), and they got in in contact with me the minute... See more
Company replied
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Review summary
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Reviews shaping this summary
I have been buying from Tobacco Stock for years with no issues and good shipping times. I ran into an issue with the USPS recently and Tobacco Stock was very willing and able to help me get the issue... See more
Company replied
There was one small mishap where I had an order shipped to my father-in-law place it never got there but all my orders have arrived at my place.they were very professional and got the mishap fixed fas... See more
My order was lost by USPS in the last big snow/ice storm of 2026 (not a big surprise). I purchased the insurance for the order (nyvidium?) Tobacco Stock immediately made up the order. Excellent cust s... See more
Company replied
Company details
- #16 of 33 best companies in Tobacco Shop
About Tobaccostock
Written by the company
We sell tobacco products such as cigars, premium cigars, cigarillos, pipe tobacco, filter tubes, blunt wraps and more.
Our customer support is 2nd to none with customer service available via chat, email and phone. If you have a question we have a rep standing by to answer your questions or help you solve your issues.
Our customer support is 2nd to none with customer service available via chat, email and phone. If you have a question we have a rep standing by to answer your questions or help you solve your issues.
Visit TobaccoStock
Need to Contact us?
Contact info
125 N. Willow st, ste B, 99611, kenai, United States
- 8448776653 ext: 333
- sales@tobaccostock.com
- tobaccostock.com
4.4
Excellent
253 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Honest and Reliable
I have been purchasing from Tobacco Stock for several years, and have always found them to be honest, efficient and reliable. This is the first time I had to contact them by email with a question/request. Again they responded quickly and my problem was solved and taken care of after a couple of emails over about an hour.
September 4, 2026
I’ve made 2 purchases and have received…
I’ve made 2 purchases and have received my orders within a week using the low cost shipping option. How can you complain? Good service, good products, I’m a regular customer from here on in. Thanks.
September 1, 2026
Unprompted review
Replaced stolen item with no problem…
Replaced stolen item with no problem and my other ones came on time
August 20, 2026
Top notch
Where to begin. It was a comedy of errors on my end, and yet even after a lost package, I was able to get my order from these guys. Greatly appreciated!!!
August 18, 2026
Great products, prices, and service.
I I've ordered many times from tobacco stock and enjoyed great prices and fast shipping. I've had only one issue that I had to reach out to them about and received fast responses from customer service.
August 14, 2026
The way THIS ORDER was packed was…
The way THIS ORDER was packed was EXCELLENT. The time it took to arrive was PERFECT.
All the items were in PERFECT CONDITION even though the box had been dropped, once or twice during shipment.
(GREAT JOB TOBACCO STOCK)
THANK YOU VERY MUCH!!👍👍
August 13, 2026
Great Customer Service
The customer service rep who emailed me back was quick and thorough.
July 30, 2026
Reply from Tobaccostock
Glad to hear about your positive experience! We look forward to serving you again!
Great customer support
I have been buying from Tobacco Stock for years with no issues and good shipping times. I ran into an issue with the USPS recently and Tobacco Stock was very willing and able to help me get the issues resolved.
I'm very happy with the customer service.
July 20, 2026
Reply from Tobaccostock
Thank you so much for your continued support over the years! We're glad to hear that we've consistently provided you with reliable service and fast shipping. While we're sorry you experienced an issue with USPS, we're happy we were able to help resolve it. Your kind words about our customer service mean a great deal to us, and we truly appreciate your trust in Tobacco Stock. We look forward to serving you again!
Scammer site!
Scammer site!! Never received my order! Horrible company and customer service! Save yourself the time!
June 1, 2026
Unprompted review
Reply from Tobaccostock
Christi, (Reply 07/21/2026)
We have requested additional information as we would like to investigate how your issue was handled. Please provide additional information through the trustpilot email that was sent. We would also like to ensure that we assisted you if not already.
07/24/2026
We have not yet received a response to our request for additional information regarding your experience. Please email us at sales@tobaccostock.com so we can review your concerns and assist you.
We are always happy to help resolve issues, but we can only do so if we are made aware of the problem. We encourage you to contact us so we can work toward a resolution, and we hope you'll consider updating your review once we've had the opportunity to assist.
Always fast and reliable!
Always order through them. Always reliable, super fast delivery. And their prices are consistently the best.
July 20, 2026
Unprompted review
Reply from Tobaccostock
Thank you so much for your kind review! We're thrilled to hear you've had consistently reliable service, fast delivery, and competitive prices. We truly appreciate your continued support and look forward to serving you again on your next order!
I preferred.
I ordered.. sent dl and cc. Paid extra for quick shipping. A week later they still have not shipped my product. A total waste of money and time. This place is a scam. Do not waste your money
July 12, 2026
Unprompted review
Reply from Tobaccostock
Regina, thank you for taking the time to leave a review.
We would like to clarify a few details regarding your order. A week had not elapsed between the time your order was placed and your cancellation request. Your order was placed on July 16, and you contacted us on July 19, just three days later. We honored your cancellation request as requested.
We also received your validation documents on July 18, which was a Saturday. Please note that our warehouse does not operate on weekends, so documents received during that time are reviewed on the next business day.
When placing your order, you agreed to our checkout policies, which state: "If your billing address does not match your shipping address, this may delay your order." This applied to your order and is the reason additional verification was required.
As a first-time customer, this is a one-time verification process designed to protect both our customers and our business from fraudulent transactions.
Additionally, we were never informed that your order needed to arrive by a specific date. While expedited shipping provides a faster estimated transit time, it does not communicate a required delivery deadline to our team. If an order is time-sensitive, we encourage customers to contact us before or immediately after placing the order so we can advise whether we can reasonably meet their expectations.
We understand that delays can be frustrating, but clear communication regarding time-sensitive needs allows us to better assist our customers and set appropriate expectations from the start.
Damaged bag of tobacco was replaced…
Damaged bag of tobacco was replaced quickly & easily. Great products and service!
July 14, 2026
Reply from Tobaccostock
Glad we were able to assist with the damaged bag issue. Looking forward to serving you again!
Reply from Tobaccostock
Thank you so much for the wonderful review! We're so glad to hear you had a great experience. We'll be sure to pass your kind words along to Sophie. We truly appreciate your support and look forward to serving you again.
Great communication and customer service
Great communication. The shipping company lost my package. I contacted the company, they responded immediately and resolved the issue quickly by replacing the package. Great customer service. Thank you.
June 28, 2026
Reply from Tobaccostock
Thank you for taking the time to share your experience! We're sorry your original package was lost by the carrier, but we're glad we were able to respond quickly and get a replacement sent out for you. We truly appreciate your kind words about our customer service and thank you for choosing us. We look forward to serving you again!
You suck tracking is three days late
You suck tracking is three days late
June 25, 2026
Unprompted review
Reply from Tobaccostock
Edit 07/01/26: This review appears to be unfounded. We reached out to you regarding your concerns, but have not received a response to our emails. As a result, we have not been given the opportunity to investigate or resolve the issue.
Based on the information available to us, it appears this review may have been posted prematurely before we had a chance to address your concerns. We remain willing to assist and encourage you to contact us so we can work toward a resolution. If we are able to resolve the matter, we would appreciate you considering an update to your review.
Original Reply:
We are sorry to hear you were dissatisfied with your experience.
Your package was delivered within the timeframe for the shipping option you chose.
However, we were unable to find any record of you contacting our customer service team regarding a delay with your shipment. Additionally, when Trustpilot requested further details about your experience, no additional information was provided.
Our tracking portal is currently experiencing technical issues, which we are actively working to resolve. If you needed updated tracking information, our support team would have been happy to assist had we been contacted.
We will be reaching out directly to gather more information and better understand your concerns. We encourage you to update your review once the matter has been addressed.
I love the convenience and the super…
I love the convenience and the super fast delivery! Very good job on your end.
June 25, 2026
Reply from Tobaccostock
Thank you so much for your wonderful review! We're delighted to hear that you love the convenience of shopping with us and our fast delivery. We truly appreciate your support and look forward to serving you again soon!
Service on the telephone was most…
Service on the telephone was most excellent. Replacing my order of Top Gold King tubes arrived today and in perfect form. Thank you, you've been a good company to do business with. I will add though that you may want to use a sturdier box when sending tubes as one side of this box was crushed but luckily there was enough of a gap inside of the box that the tubes were not crushed.
June 22, 2026
Reply from Tobaccostock
Thank you for your thoughtful review! We're delighted to hear that you had an excellent experience with our customer service team and that your replacement order arrived safely and in perfect condition.
We also appreciate your feedback regarding the packaging. We'll be sure to share your suggestion about using a sturdier box with our shipping team, as we're always looking for ways to improve. Thank you for your continued support, and we look forward to serving you again!
I had a difficult time reordering the…
I had a difficult time reordering the philly chocolate blunt cigars.
But Sophie.M went above and beyond to give me the correct information to place the order.
Robert Cantu. TY
June 18, 2026
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