Thunder Store Reviews 

261
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find products to be exactly as described and of high quality, often exceeding expectations. Many people appreciate the competitive and fair pricing, making quality tech accessible. Delivery is consistently praised for being fast, well-packaged, and reliable. The company's service is often described as excellent, with staff being very responsive and helpful. Overall, people are very happy with their purchases and often recommend the store, indicating a strong likelihood of repeat business.

What people talk about most

Product

Customers consistently note positive experiences with product quality, often describing devices as... See more

Quality

Users describe positive interactions with quality, often highlighting that products are exactly as advertised... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the speed and... See more

Price

People report positive experiences with price, finding laptops well-priced and affordable. Customers... See more

Service

Clients share positive opinions on service, with many reviewers describing their experiences as excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good price, product arrived exactly as described and was well packaged. Installed Linux over the preinstalled Windows so cannot speak for any preloaded software but didn't appear there was any at firs... See more

Rated 5 out of 5 stars

Very helpful service and follow-up advice. This was/is greatly appreciated. I will definately recommend Thunder Store, actually have to a couple of people thinking of updating their computers.... See more

Rated 5 out of 5 stars

I was on-line looking for a replacement power pack for a rather old computer and Thunder Store had exactly what I needed. They responded very quickly and I received the unit, very well wrapped, with f... See more

Rated 5 out of 5 stars

Thank you guys for my refurbished laptop. Does everything I needed it for and very satisfied with the purchasing process, easy and quick. Its been two weeks since I've received the laptop and so f... See more


Company details

  1. Computer Store
  2. Computer and Accessories Store
  3. Used Computer Store

Written by the company

Thunder Store is your one and only destination for ex-lease, second-hand computers, laptops and other electronics in New Zealand. We pride ourselves in delivering the best possible service, fast shipping and dispatch and, of course, irresistible prices!


Contact info

4.8

Excellent

TrustScore 5 out of 5

261 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(261)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lightning quick

I ordered the laptop only 5 days ago, and it arrived in perfect order. Great company to deal with, prompt email responses and photographed copies of the product. Very pleased with the overall service
Well done.

July 20, 2026
Unprompted review
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Rated 5 out of 5 stars

Great product.

Trade went very well. I'm very happy with the laptop. The communication and advise pre purchase were very helpful. Once I purchased delivery was excellent.

June 3, 2026
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Rated 5 out of 5 stars

100% satisfactactory

Everything about the transaction was excellent. Queries were answered immediately and in a friendly way (and not full of technospeak!) The laptop ordered arrived quickly and was beautifully packaged. I am thoroughly enjoying using it and confident that it is a quality product as this is not the first laptop purchase I have made from Thunder Store. Congratulations!

June 3, 2026
Rated 5 out of 5 stars

Good communication and arrived an…

Good communication and arrived as expected with no damage and exterior issues. The laptop boots good nice and smooth operation, a excellent professional refurbish I would definitely purchase from Thunder Store again AAA+

May 25, 2026
Rated 2 out of 5 stars

Poor advertisement

Am happy with the laptop however, it was advertised that the laptop can withstand 5hrs youtube playback while on 50% brightness.

From 100% battery I can barely get an hour of usage on 50% brightness. And I only use it for viewing/responding to work emails.

Cheers

May 21, 2026
Thunder Store logo

Reply from Thunder Store

Hi Arie,

Sorry to hear about this, but it is disappointing that you did not contact us before leaving negative feedback, as we would have been happy to investigate the issue for you.

The battery runtime stated in the listing was based on our test result, where the laptop held charge for around 5 hours of non-stop YouTube playback at 50% brightness.

If you are only getting around 1 hour of light use, that is not expected, and we would have appreciated the opportunity to check it under our warranty process.

Kind regards,
Alex
Thunder Store

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Rated 5 out of 5 stars

Genuine

A real gem to find the honesty and genuine helpfulness of help at the Thunder store. Refreshing and the whole experience I was helped and listened to. Thanku!
Rare to find such great care and service in today's world.
So Grateful for this quality laptop.

May 12, 2026
Rated 5 out of 5 stars

Good deal

Good deal, great condition refurbished device exactly as advertised. Will happily buy future devices through Thunder Store.

May 9, 2026
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Rated 5 out of 5 stars

Fantastic

It was so simple to find a laptop that fit my requirements at a price that I could afford. Delivery was quick and packing was exceptional. The phone service was great as I had a couple of questions and the laptop is pristine. Thank very much

April 22, 2026
Rated 5 out of 5 stars

My order arrived pretty much the…

My order arrived pretty much the following day and arrived extremely well packaged. I received exactly as was advertised and it exceeded my expectations, so thank you very much the team at thunder store for a well packaged well presented and great working PC. I would certainly recommend this store to family and friends.
regards,
Barry van Uden.

April 24, 2026
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Rated 5 out of 5 stars

Fab customer service & pricing

I was a bit nervous ordering from Thunder Store as I'd never heard of them before! But went ahead due to their competitive pricing and good reviews. I received my laptop within days, and whilst it did have an issue after approx. 1 week, their communication was incredibly quick and useful when trying to identify the issue. I was able to ship the laptop back and they fixed it (replaced the motherboard) at no cost to me apart from shipping it back to them. I've had the laptop back for a week now and it's been going really well. So all in all, I'd really recommend this store based on price, product quality (apart from the hiccup with the first iteration of the laptop), and excellent customer service.

March 23, 2026
Rated 5 out of 5 stars

Great purchases, working well, and awesome service

Great purchases for my kids who need computers for school. We really wanted to avoid crappy, cheap computers, but could not really afford 2 x new laptops. So this was a great approach, and they are top-notch and working well after a few months of usage now. Fast delivery, and good service.

January 2, 2026

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