Thimble Reviews 

2,364
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers frequently highlight the simplicity and ease of obtaining coverage, making the process quick and efficient for various needs, including same-day or event-specific insurance. Many people appreciate the affordable rates and excellent value for money, often finding prices to be very reasonable compared to competitors. Reviewers also found the coverage options to be suitable for their needs, with many noting the seamless and effortless process. However, some people were dissatisfied with the service and customer support, describing their experiences as frustrating or terrible, and noting issues like a lack of live representatives.

What people talk about most

Service

People report ambiguous experiences with service, with many finding it easy, fast, and professional for... See more

Price

Reviewers mention positive feedback about price, often describing rates as very reasonable, affordable, and... See more

User experience

Clients share positive opinions on user experience, frequently highlighting the process as quick, easy, and... See more

Value for money

Customers consistently note positive experiences with value for money, highlighting reasonable and affordable... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many expressing appreciation for quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Its definitely good to have insurance on demand, but I noticed that if I need insurance right now for 3 hours, its cheaper than planning ahead for tomorrow for the same time frame. I would think it sh... See more

Company replied

Rated 4 out of 5 stars

No Complaints thus far just started with them a month ago! I do love how they offer to coverage everything in your business as far as equipment the customer property if any damage all in the same plac... See more

Company replied

Rated 4 out of 5 stars

Easy to get a quote and be covered. I just wish general liability covered more since it didn't cover the problems I ran into at the event. Still a decent rate so I'm not too unhappy.

Company replied

Rated 4 out of 5 stars

This is just my experience while applying for the insurance certificate which is hassle free . Maybe i can write more as time goes by, Thank you.

Company replied


Company details

  1. #18 of 21 best companies in Business Insurance Company
  2. #11 of 11 best companies in Commercial Insurance Company
  3. #15 of 16 best companies in Liability Insurance Company

About Thimble

Written by the company

Thimble offers quick-thinking insurance for fast-moving businesses. It’s the first business insurance provider that puts customers in control: small businesses of any size can get a policy by the job, month, or year through Thimble in minutes, and modify or cancel anytime.

Over 150,000 small businesses across all 50 states plus DC are covered by Thimble’s award-winning, A-rated insurance offerings. Thimble understands small businesses need more affordable, more flexible, and faster coverage than ever before. Get a quote in seconds, and a policy that starts today in minutes!

Thimble Coverage Options Include: Commercial General Liability Insurance Professional Liability Insurance Business Owners Policy Commercial Property Insurance Workers’ Compensation Insurance Cyber Insurance Business Equipment Insurance Event Insurance

Thimble offers coverage for over 1,000 activities, including: Construction, contractors, photographers, videographers, landscapers, instructors, crafters, makers, restauranteurs, fitness trainers, beauty salon owners, aestheticians, event professionals, carpenters, pressure washers, janitorial services/cleaners, musicians, DJs, car/boat/RV detailers, pet sitters, consultants, freelancers, notaries, outdoor guides, retailers, and many more.

Thimble also offers coverage for a wide variety of events with its Event General Liability coverage – pay by the hour or day – up to 5 days! This includes:

Art shows, baby showers, bridal showers, bachelor parties, banquets, graduations, holiday parties, sports events, tournaments, job fairs, birthday parties, meetings, music concerts, recitals, rehearsal dinners, conventions, tradeshows, sweet sixteens, bar/bat mitzvahs, farmers markets, yoga, wedding receptions, walk-a-thons, festivals, fashion shows, and many more.

DISCLAIMER: Verifly Insurance Services, LLC d/b/a Thimble Insurance Services (“Thimble”) is licensed as an insurance producer in the jurisdictions where it offers insurance products. Not all products and features are available in all jurisdictions. All insurance products administered by Thimble are subject to the terms and conditions of the insurance policies.

Quick-thinking insurance for fast-moving businesses.

Written by the company

Get covered in minutes with small business insurance by the job, month, or year.
Over 300 professions covered, including: Contractors + Handymen, Landscapers, Freelancers + Consultants, Events + Entertainment, Photographers + Videographers, Janitors + Cleaners, Hair + Beauty Professionals, Fitness + Personal Trainers, Pet Sitters, and Drone Pilots

Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(2,364)

194 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy

Easy - start to finish in 5 mins

June 16, 2026
Thimble logo

Reply from Thimble

We’re always happy to be there for our small business owners!

Rated 5 out of 5 stars

Fast & easy to use

I heard about Thimble through Growth Cleaning. Fast and easy to use. Highly recommend.

March 15, 2026
Thimble logo

Reply from Thimble

We’re always happy to be there for our small business owners!

Rated 1 out of 5 stars

I buy a insurance general liability and…

I buy a insurance general liability and pay supposedly for one month and results only for one day it’s is a scam
I try to communicate but they only answer by chat

May 7, 2026
Thimble logo

Reply from Thimble

Hello Kathy, thank you for the feedback. We’d be happy to review with you, please reach out to us at support@thimble.com to connect with our support team!

Rated 5 out of 5 stars

I am so greatly appreciate to the…

I am so greatly appreciate to the customer service I said I will do an update and it come sooner than I expected after reaching out to support I was contacted and everything was handled I will be ordering lots of thing since I know this website it legit excellent customer service just minor mishap I appreciate speedy response within a hour Thanks

April 17, 2026
Thimble logo

Reply from Thimble

We’re so happy to know we could help. We’re all rooting for you!

Rated 5 out of 5 stars

Affordable

Easy, affordable and right categories

May 4, 2026
Thimble logo

Reply from Thimble

We’re always happy to be there for our small business owners!

Rated 1 out of 5 stars

Stay away

Stay away, use an old -fashioned insurance company that might cost you a bit more, but where physical people are involved in the policy producing. They have automated everything and while I expect most of the time, everything goes well; when it goes bad, it goes really bad. Despite asking for assistance, and involving my on the ground agent, the Thimble policy never would show the correct time of the event. I asked for over a week prior for someone to fix it and they would email instructions like I didn't know how to use a computer. Their fix was not an option, there was no such link to change the time of the event. Thank goodness we didn't have a claim, that would have been a nightmare trying to navigate their automation. Somethings, particularly insurance, are better when there is a person involved.

May 15, 2026
Unprompted review
Thimble logo

Reply from Thimble

Hi Michelle, we’re sorry to hear about your experience with us. We want to take a look and see what we can do to help. Please email us at support@thimble.com and a member of our team will be happy to help.

Rated 1 out of 5 stars

Terrible Customer Service when the Policy Time was listed incorrectly

You could start by reading your emails and you would know what you did. The service was utterly terrible. No one would respond for days, then when they did, they gave instructions that sounded like they are working off an old version of the platform, noting that I could make the simple change myself when there was no way to make the change on the policy.

May 16, 2026
Thimble logo

Reply from Thimble

Hi Michelle, we’re sorry to hear about your experience with us. We want to take a look and see what we can do to help. Please email us at support@thimble.com and a member of our team will be happy to help.

Rated 5 out of 5 stars

Simple.

Simple.
Quick.
Understandable.
Affordable.
Served its purpose.
...perfect!

March 16, 2026
Thimble logo

Reply from Thimble

We’re so glad to know we could help!

Rated 5 out of 5 stars

Singe-Event Coverage is awsome

Many competitors don’t offer true one‑day event coverage, and that was the number‑one feature I needed when searching for liability protection for my business.

May 12, 2026
Thimble logo

Reply from Thimble

We’re always happy to be there for our small business owners!

Rated 5 out of 5 stars

Quick and easy insurance for small…

Quick and easy insurance for small businesses, it's so convenient to be able to purchase one event at a time.

May 7, 2026
Thimble logo

Reply from Thimble

We’re always happy to be there for our small business owners!

Rated 5 out of 5 stars

Affordable

Affordable, legit policy. Easy to get coverage you need

March 6, 2026
Thimble logo

Reply from Thimble

We’re always happy to be there for our small business owners!

Rated 5 out of 5 stars

Fast quotes

Fast quotes. Easy. Thimble did great with quick responses. With emails. Getting the paperwork to me quickly. The coverage is awesome. Exact with what I need and needed. And the price was right on point. Ty thimble!!

April 14, 2026
Thimble logo

Reply from Thimble

We’re so happy to know we could help your business. We’re all rooting for you!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look