The Tree CBD Reviews 

2,899
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Best service ever! Been a regular customer for some years now and they always deliver, under very short delays and at best prices. Cherry top, they always put some gift in your order! I love the packa... See more

Rated 5 out of 5 stars

I live in Spain and made my first online purchase from The Tree CBD; honestly, it was a great experience. I had previously only bought from shops or dispensaries around Barcelona, ​​but after comp... See more

Rated 1 out of 5 stars

Absolutely terrible service. Ordered beginning of December and chased it so many times but have received nothing. They confirmed receipt of my funds and then nothing. Do not trust this very sad compan... See more

Rated 5 out of 5 stars

Received my order promptly, but the order was incomplete. I complained per email right away, and they quickly responded kindly addressing the issue correctly. They sent me the missing part of my order... See more

Company replied

Company details

  1. Cannabis store
  2. Herb Shop
  3. Herbal Medicine Store
  4. Tea Store
  5. Vaporizer Store
  6. Vitamin and Supplements Store

Written by the company

En TheTreeCBD somos pioneros en Europa en el desarrollo y comercialización de productos derivados del CBD. Nuestra misión es mejorar el bienestar diario ofreciendo artículos certificados, legales y de alta calidad. Si buscas comprar online aceite, cosmética o flores de CBD, en nuestra tienda encontrarás opciones premium a precios justos. También contamos con alternativas de CBD barato, sin comprometer la calidad. Todos nuestros productos se someten a estrictos controles y análisis de laboratorio para garantizar su seguridad, eficacia y transparencia. Nos distingue un enfoque centrado en el cliente, con atención experta, envíos rápidos y asesoramiento personalizado. Creemos en el poder natural del cáñamo y en su potencial para mejorar tu calidad de vida. TheTreeCBD se ha consolidado como una marca de confianza en Europa, gracias al respaldo de miles de personas que eligen productos legales, seguros y elaborados con pasión por las cosas bien hechas. Descubre los beneficios del hemp con una tienda online comprometida con la innovación, la sostenibilidad y el bienestar real. (English) At TheTreeCBD, we are pioneers in Europe in the development and distribution of CBD-based products. Our mission is to improve daily well-being by offering certified, legal, and high-quality items. If you're looking to buy CBD oil, cosmetics, or flowers online, our store offers premium options at fair prices. We also provide affordable CBD alternatives without compromising on quality. All our products undergo strict controls and lab testing to ensure safety, effectiveness, and transparency. What sets us apart is our customer-focused approach, with expert support, fast shipping, and personalized assistance. We believe in the natural power of hemp and its potential to enhance your quality of life. TheTreeCBD has become a trusted brand in Europe, backed by thousands of customers who choose safe, legal products made with care and commitment to quality. Discover the benefits of hemp with an online store dedicated to innovation, sustainability, and real well-being.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

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Replied to 22% of negative reviews

Typically replies within 48 hours

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4.3

All reviews

(2,899)

134 reviews in the last 12 months

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Rated 5 out of 5 stars

I live in Spain and made my first…

I live in Spain and made my first online purchase from The Tree CBD; honestly, it was a great experience.
I had previously only bought from shops or dispensaries around Barcelona, ​​but after comparing prices and quality, I was pleasantly surprised by the benefits of buying from this company.
Regarding shipping, I placed my order on Friday and it arrived on Tuesday; I was a bit surprised that it didn't arrive within the 24–48 hour window, so I reached out via WhatsApp.
They kindly explained that the timeframe applies only to business days, so it actually arrived right on schedule after all.
I do wish they had a physical store where I could go and see the products in person, but otherwise—100 out of 100!

July 1, 2026
Unprompted review
Rated 4 out of 5 stars

Not the worst

Impressed with the service but the cheaper flower is definitely missing something.

Extensive menu, unbeatable prices, and great customer service. Hopefully the more expensive buds have more taste, but all of the four cheap strains I purchased look good for the price but taste of very little - maybe they're old and a bit stale?

I was initially a little sceptical given some of the recent poor reviews, and then there was an issue with the distribution company Nacex, however TheTreeCBD turned things around after a quick message I had a fresh tracking number that linked up with Royal Mail here in the UK.

Delivery time was around 6 working days - not bad at all for free international shipping!

Well packaged and a couple of the strains smell pretty good.

Would recommend if looking for a selection of cheap buds and not bothered about the taste too much.

Might try again if struggling to find cheap CBD here in the UK, but £100 spend for free shipping is a lot, so probably not worth it...

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

Tree CBD feels like a brand run by real…

Tree CBD feels like a brand run by real people who actually care. The products are easy to use, clearly explained, and feel thoughtfully made rather than rushed. Everything from the quality to the presentation comes across as honest and dependable, which makes it a brand you can trust and come back to.

December 23, 2025
Unprompted review
Rated 5 out of 5 stars

Very clear details of products with…

Very clear details of products with helpful information. Excellent delivery service.

July 28, 2025
The Tree CBD logo

Reply from The Tree CBD

Thank you so much for your kind review! We’re delighted to hear that you found our product details clear and helpful, and that you were happy with the delivery service. Your feedback motivates us to keep providing the best possible experience.

Rated 1 out of 5 stars

What a scamm

They should answer when customer Ask something never Even received My order

June 23, 2025
The Tree CBD logo

Reply from The Tree CBD

Lamentamos sinceramente la falta de respuesta oportuna a tus consultas. Entendemos perfectamente tu frustración y te pedimos disculpas por los inconvenientes ocasionados.
Queremos confirmarte que tu pedido ya ha sido enviado. Tal como te informamos previamente, los productos se despachan desde dos almacenes diferentes, por lo que recibirás dos números de seguimiento, los cuales ya hemos enviado a tu correo electrónico. Si no los encuentras en tu bandeja de entrada, por favor revisa tu carpeta de spam o contáctanos y con gusto te los reenviamos.
Agradecemos tu paciencia y comprensión. Seguimos trabajando para mejorar nuestros tiempos de respuesta y ofrecer un mejor servicio.

Rated 1 out of 5 stars

Never got my order

Never got my order, I moved during this time and asked if it might be possible to change adress. They confirmed me that everything is fine, i sked various times then they just did not answer anymore. Almost 100€ for the trash

October 31, 2024
Unprompted review
Rated 5 out of 5 stars

Best service ever

Best service ever! Been a regular customer for some years now and they always deliver, under very short delays and at best prices. Cherry top, they always put some gift in your order! I love the packaging and the customer support is very efficient. I wish more businesses would operate this smoothly…!! Gracias chicos, sigan ese camino 🤩

May 23, 2024
Unprompted review
Rated 4 out of 5 stars

Happy with this website

Happy with this website, I bought some flowers and the smell was pretty nice, the taste could be improved though, I expected a bit more in that regard. Shipping was fast. I find the prices a bit expensive but I guess that is normal. All in all, pleased with the experience.

April 3, 2024
Unprompted review
Rated 1 out of 5 stars

Probably Artificial added Terpenes!

Probably Artificial added Terpenes!

When I looked at the CBD weed under the microscope I got the feeling that they used synthetic terpene. Seeing that there are little orange bits of oil there, just a very few.

This is done just to enhance the smell to some degree, of course not too much or the weed get's really brown and you'll notice it instantly.

You can notice this too that it smells strongly but doesn't taste as strongly.

I'm not very happy about this... I still love their CBD weed, and it's some of the best I've gotten so far. But it's not always easy to get good CBD.

March 15, 2024
Unprompted review
Rated 5 out of 5 stars

Easy to order

Easy to order, brilliant product and fast delivery. Couldn't have asked for any more.

June 6, 2023
The Tree CBD logo

Reply from The Tree CBD

Hello Malcolm! Thans for your review. We are really happy to know that your experience was good and we will continue working so you can enjoy the best cbd.

Thanks and have a lovely day!
The Tree CBD

Rated 5 out of 5 stars

Flawless

Flawless, as usual. The packaging this time was an amazing and cute litle box. Top CBD's quality.

May 3, 2023
The Tree CBD logo

Reply from The Tree CBD

Hello Oliver! Thank you very much for your review. We are really happy to know that your experience was good and that you enjoyed our new cute little box that is produced with less ink and less paper. We will continue working so you can enjoy the best cbd.

Thanks and have a lovely day!
The Tree CBD

Rated 5 out of 5 stars

best customer service

transportation company lost parcel, but the tree team immediately took responsibility and sent my order again, even added some extras to compensate for my inconvenience :)
That's exceptional! Thank you so much!

January 29, 2023
The Tree CBD logo

Reply from The Tree CBD

Good morning Edu! Thank you very much for your review. We are really happy to know that everything was resolved and that you are enjoying your cbd. We have indeed a great customer service team who are always willing to help and offer the best experience to our customers. At the Tree CBD we know how to take care of you :)

Thank you very much and have a lovely day!
The Tree CBD

Rated 5 out of 5 stars

Excellent!!!

February 7, 2023
The Tree CBD logo

Reply from The Tree CBD

¡Hola Roberto! Muchas gracias por tu breve pero intensa valoración. Nos encanta que tu experiencia ha sido positiva y seguiremos trabajando para mantener la excelencia.

Gracias y ¡feliz día!
The Tree CBD

Rated 4 out of 5 stars
The Tree CBD logo

Reply from The Tree CBD

Hello Marc! Thank you very much for your review. We are really happy to know that your experience was positive and we are really sorry that, on your last order, we could not send you a grinder. It is important to have in mind that the gifts we send are little details to thank you for your loyalty but, some times it is not possible to send them. In any case, it is something that we do because we want to, but we are not obliged to in any case.

Thanks for your understanding and have a lovely day!
The Tree CBD

Rated 5 out of 5 stars

Great response👍

Received my order promptly, but the order was incomplete. I complained per email right away, and they quickly responded kindly addressing the issue correctly. They sent me the missing part of my order by the next day. Mistakes happen...so 5 ⭐ for a good product & service.

October 17, 2022
The Tree CBD logo

Reply from The Tree CBD

Hello Thomas! Thank you very much for your review and for your understanding. As you have mentioned, we have a great customer service that always assists every one of you personally and quickly. We are really happy to know that your experience was positive after all and we will continue working hard so you can enjoy the best cbd.

Thank you very much and have a lovely day!
The Tree CBD

Rated 5 out of 5 stars

love the tree CBD <3

Such good products 🤩

October 20, 2022
The Tree CBD logo

Reply from The Tree CBD

Good morning Emer! Thank you very much for your review. We are really happy to know that your experience was positive and we will continue working so you can enjoy the best cbd.

Thanks and have a lovely day,
The Tree CBD

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