THESWAF JEWELRY Reviews 

118
TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 84 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the high quality and detailed craftsmanship of the jewelry, often describing pieces as beautiful and solid. Many people also highlight the excellent and responsive customer service, noting helpful support when questions or issues arose, and some experienced fast delivery. Conversely, a small portion of people felt that product quality was poor, with items breaking easily or not matching advertised pictures. These customers also reported significant delivery delays, tracking issues, and unexpected international shipping. Additionally, some reviewers found customer service unhelpful or dismissive when trying to resolve order problems.

What people talk about most

Product

Consumers find product quality to be ambiguous, with many expressing delight over items like rings and... See more

Quality

People report positive experiences with quality, with many reviewers praising the outstanding material,... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some praising fast shipping and timely... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers finding the ordering process... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting excellent support and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordered cuff links for a wedding. Through no fault of Theswaf, the items were held up in Germany and not going to arrive in time. The cufflinks themselves were beautiful. To initiate a return you must... See more

Rated 4 out of 5 stars

Well update i have received my merchandise, and it's very nice i am a happy camper at this point Well, the ordering process was very easy.I actually went through an app called shop. But y'all claim to... See more

Rated 5 out of 5 stars

Such great pieces!! I absolutely love the devil/angel in sterling silver. I get so many compliments when I wear them. Definitely worth the price and the details are incredible. I look forward to my ne... See more

Rated 5 out of 5 stars

Beautiful ring with beautiful carnelian. The engravings on the shoulders of the ring are handmade. The size is perfect. All the staff at Theswaf are very kind and respond immediately if you ask... See more


Company details

  1. #135 of 153 best companies in Jewelry Store
  2. #21 of 22 best companies in Art Handcraft

Written by the company

THESWAF is an international jewelry brand specializing in handcrafted pieces inspired by art, history, mythology, spirituality, and symbolism. We believe jewelry should be more than an accessory it should tell a story, represent individuality, and carry personal meaning. Most of our pieces are crafted from premium 925 sterling silver and carefully produced by skilled artisans with a strong focus on detail and quality. Our collections feature unique designs inspired by Saint Michael, the Tetragrammaton, the Vitruvian Man, mythological figures, gothic symbolism, and historical motifs. Each piece is created to stand out while remaining timeless and meaningful. At THESWAF, we are committed to quality craftsmanship, customer satisfaction, and original design. We proudly serve customers worldwide and strive to provide responsive support and a seamless shopping experience. Over the years, we have built a growing community of customers who appreciate distinctive jewelry with character, symbolism, and artistic value. Our mission is to combine craftsmanship, storytelling, and symbolism to create jewelry that helps people express their identity and wear something truly meaningful every day.


Contact info

3.6

Average

TrustScore 3.5 out of 5

118 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(118)

86 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

WARNING !!! DO NOT BUY FROM THIS COMPANY!!!!

We ordered the cross which says it will be delivered in 3 to 6 business days. It took 11 days. So delivery is poor. Also the cross itself has no 925 ( the stamp of sterling silver anywhere on it. I think it is another type of material. I also do not believe they made the cross. DO NOT BY FROM THIS COMPANY!!!!!!!!

July 18, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

extremely disappointed

i was sooo excited to get these & have had them on my list for over a year .. but unfortunately what I received does not look like the photo advertised . they are also extremely hard to fasten & unfasten . easy to break as the metal was bending with each attempt . they do not sit upright in the ear , they hang/fall forward & it looks very stupid . for $160 i am baffled & it is a total loss for me . do not recommend whatsoever .

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect product arrived on time

Perfect product arrived on time

June 26, 2026
Unprompted review
THESWAF JEWELRY logo

Reply from THESWAF JEWELRY

Thank you so much for your kind words! We’re delighted to hear that your order arrived on time and that you’re happy with your purchase.

Rated 5 out of 5 stars

The quality of the material is…

The quality of the material is outstanding. Shiny silver that never it shine. Also , delivery was fast as well. During delivery, had my questions and seller was helpful and responsive. Highly recommended

June 11, 2026
Unprompted review
THESWAF JEWELRY logo

Reply from THESWAF JEWELRY

Thank you so much for your wonderful review!

We’re thrilled to hear that you’re happy with the quality of your jewelry, the fast delivery, and the support you received from our team. Your kind words truly mean a lot to us and motivate us to continue providing the best products and service possible.

Advertisement
Rated 5 out of 5 stars

Nice!

The ring arrived in a timely manner and the ordering process was painless, they do a good job.

June 17, 2026
THESWAF JEWELRY logo

Reply from THESWAF JEWELRY

Thank you so much for your kind words! We’re truly grateful for your support and are delighted that you had a great experience with THESWAF.

We look forward to serving you again soon!

Advertisement
Rated 3 out of 5 stars

The ring was delivered on time and I’m…

The ring was delivered on time and I’m fairly happy with it. It looks mostly as described and fits well, though it didn’t quite feel as impressive in person as I expected. I may consider coming back later to see more options.

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

Honest and Straight

Straight forward; Best quality for your money. I have purchased multiple products, rings, necklaces even couple bracelets from here, they all feel solid. The details on them are incredible. Better than my local jewelry store, better than import jewelry stands. I hooked all friends and family members with them already.

May 20, 2026
Unprompted review
Rated 3 out of 5 stars

It looks quite good overall

It looks quite good overall. I got the 26-inch size and I’m fairly happy with both the size and weight, though I expected a slightly more premium feel. I may consider ordering again depending on future option

March 4, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

I ordered a St Michael cross in 10k…

I ordered a St Michael cross in 10k gold, this morning I received it for ups and It was a sterling silver cross instead, I contacted them thru their email support and with 2-3 hours the whole problem was solved. (They had a mixed up at the warehouse)

They send right away my gold cross and gave me free or charge the sterling one for
My problems.

It's really service like that that separates a good company from a great one.

Keep on doing the amazing business you guys are doing.

Thanks for everything again
JM Daigneault

May 13, 2026
Unprompted review
Advertisement
Rated 4 out of 5 stars

I really love this pendant

I really love this pendant. No matter where I go, it draws attention and starts conversations. It is carefully made, long-lasting, and has a nice solid weight. You will surely be happy with it.

April 1, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look