I started using Teya in April, multiple card readers and locations and it has nearly all been great. We did have one small glitch , hence 4*, but that was sorted out by the help desk in good time and... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
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Really great salesman in Neil. Very informative. Love our terminal its very sleek and easy to use. Shows us all kinds of data too which is interesting. We also like the fact that Teya automatically pa... See more
Company replied
From start to finish the process was quick, easy and efficient. The business development manager, Furraz Hussain, looked after me every step of the way. From the card payment terminal to the busines... See more
Company replied
Ordered my card machines via Steve Hobbs from Teya and they have been excellent. Fast taking payments even customers remark on its speed, useful phone app and packed with features helping me run my bu... See more
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Company details
Written by the company
Headquartered in London, we’re a payments company proud to serve small, local businesses across Europe. We build tools to unlock hassle-free payments and better business management so local businesses can thrive. Our all-in-one offering is designed to simplify the everyday in business, all on fair and transparent terms.
Teya: Payments made easy
Written by the company
- Reliable and flexible
- With options for on-the-go and in your store, get the set-up you need at a price that suits you – and never worry about going offline.
- Next working day settlements
- Increase your cash flow by getting paid the next working day.
- Real time analytics
- Get the insights you need to run your business. Use our app to manage your sales and settlements and share reports with your team.
- Next-generation card machine
- Stay connected with free 4G data and an all-day battery with our next-generation Android card machine.
- Flexible funding
- Apply in minutes and be eligible to access from £1,000 to £1.5 million of business funding in 24h.
- Real support from local people
- Get real support from real people whenever you need. We'll answer your calls in 5 seconds or less during business hours.
- Pay by Link
- Sell to anyone, anywhere by sending payment links.
- Fair and transparent terms
- We have no hidden fees, no PCI fees, or additional costs. No lock-in contract options available.
Contact info
100 Victoria Embankment, EC4Y 0DY, London, United Kingdom
- +44 1283 896 876
- help@teya.com
- teya.com
4.4
Excellent
2K reviews
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Terrible customer service
Terrible customer service, I tried to make a payment for £1100 the transaction was declined yet Teya have kept my money up to now for 1 week with no explanation at all despite numerous calls, as mentioned terrible customer service as they can’t even phone you as they don’t have the facilities
August 30, 2026
Reply from Teya
Hi Paul,
Thank you for taking the time to leave us with some feedback at Teya.
We are sorry to hear that you have not received the level of service that we aim to provide here at Teya. The transaction that you are referring to still remains at a pending stage and has not been declined by at Teya.
Please do note that Teya does not block or withhold pending payment, a pending transaction can take up to 7 days to clear. While most payments often to clear instantly, some can take a little longer to clear with the beneficiary bank.
If you would like to discuss this further with our team we kindly ask that you contact us at either help@teya.com or give us a call on our 24/7 line on +44 1283 896 876 and we will be more than happy to help assist you.
Kind regards,
Team Teya
Excellent customer service from hana…
Excellent customer service from hana very helpful.
September 4, 2026
Unprompted review
Reply from Teya
Hi Juned,
We truly appreciate you leaving us a 5 star review. We will be sure to let Hana know of your kind words. Thank you for choosing Teya, happy tapping!
Kind regards,
Team Teya
Reply from Teya
Hi Yogamalar,
Thank you for sharing your valuable feedback with us, we are so glad to hear that you are loving your services with Teya. Thank you for choosing Teya.
Kind regards,
Team Teya
Reply from Teya
Hi Quang,
Thank you for the 5 star review. We are glad to see you are enjoying our perfect services. Happy tapping with Teya.
Kind regards,
Team Teya
Great and a easy process with…
Great and a easy process with no hustle
Thank you Abbyramy Janarththanan for making this easy
September 3, 2026
Unprompted review
Reply from Teya
Hi Ankee,
We truly appreciate your glowing review. At Teya we pride ourselves on our easy onboarding process and we're glad to hear you have benefitted from this. Thank you for choosing Teya.
Kind regards,
Team Teya
Funds held without explanation – unacceptable
My funds have now been held by Teya for more than 5 days without any clear reason, proper explanation, or confirmed release date.
I have contacted them repeatedly by email, AI chat, WhatsApp and online support, yet I have still not received a proper response from anyone who can actually resolve the issue.
Holding business funds without providing a clear explanation is completely unacceptable.
If this is not resolved within two weeks, I will submit a formal complaint and escalate the matter to the relevant regulatory authorities and, if necessary, take legal action through the courts.
Based on my experience so far, I would not recommend relying on Teya for business payments.
This review relates to the Teya merchant account of Alhareth International Consulting Ltd.
August 31, 2026
Unprompted review
Reply from Teya
Hi Zain,
We truly appreciate you taking the time to share your valuable feedback with us.
We sincerely apologise that we have fallen short of the level of service we aim to provide to our valued members here at Teya. As a regulated payment provider, we are required to carry out ongoing monitoring and compliance checks. In some cases, these checks may result in temporary restrictions being applied in accordance with our Terms and Conditions.
We understand how frustrating this experience must have been. Please be assured that our Payments Team is looking into the matter and your feedback has also been shared internally. We take concerns like this very seriously at Teya and will ensure you are updated once our team has completed its review.
If you would like to discuss this further with our team, please contact us at help@teya.com or call our 24/7 support line on +44 1283 896 876. We will be more than happy to assist you further.
Kind regards,
Team Teya
Very good service
September 4, 2026
Reply from Teya
Hi There,
Thank you for taking the time to leave us a 5 star review. We are really happy to hear you are enjoying the services Teya are providing you. Happy tapping!
Kind regards,
Team Teya
Great handset really quick transaction…
Great handset really quick transaction no monthly bills or long contract👍
August 28, 2026
Reply from Teya
Hi Terry,
We’re really pleased to hear you’re enjoying the handset and finding transactions quick and straightforward. It’s also great to know the flexible pricing and contract-free setup work well for you.
Kind regards,
Team Teya
Mohammed was exceptional in dealing…
Mohammed was exceptional in dealing with my enquiry and looked into the subject matter with great dedication and speed. A team that demonstrated dedication to its customer care.
September 2, 2026
Unprompted review
Reply from Teya
Hi Ediz,
It’s great to know Mohammed took the time to look into your enquiry and provide such dedicated and prompt support. We’ll be sure to share your kind words with him and the wider team.
Kind regards,
Team Teya
Reply from Teya
Hi Cavendish Interiors,
We're sorry to hear you've had difficulty getting through to us and understand how frustrating this must have been. While we don't have any call records showing unanswered calls, we can see that we've responded each time you've contacted us and we're currently working with you to address your concerns. We'll continue to support you and work towards getting this resolved.
Kind regards,
Team Teya
Reply from Teya
Hi Barry,
Thank you for sharing your wonderful feedback. We are so glad to hear that you are loving your services with Teya especially with our fast processing time for your settlements.
Happy tapping with Teya!
Kind regards,
Team Tyeya
Great company best price and the guy…
Great company best price and the guy name Harry provides best customer service
He is the one who convince me to get Teya
Great great customer service
August 28, 2026
Unprompted review
Reply from Teya
Hi Hamzah,
We are so glad to have you be a part of Teya as one of our valued members. We will be sure to let Harry know of your kind words.
Welcome to Teya!
Kind regards,
Team Teya
Maria is very helpful
Maria is very helpful, friendly and very professional.
August 22, 2026
Unprompted review
Reply from Teya
Hi Nway,
Thank you for giving us a 5 star review. We will be sure to let Maria know of your wonderful words.
Thank you for choosing Teya!
Kind regards,
Team Teya
Not what I was promised
I specifically had certain "wants" for my new card reader.
I am overall happy with my current provider, apart from not fully integrating with my Epos system, that was my sole reason for looking elsewhere.
I asked a series of questions about rates, processing fees and general use prior to deciding and was assured everything I asked was available with this set up.
Well after the 1st day it was evident it wasn't. The Rep and Rep tech support are now ignoring my messages. Obviously they have their commission are are no longer interested.
The handset is currently boxed up awaiting returns authorisation, which could take 2-5 working days, conveniently then taking me over the 14day cooling off period!
August 26, 2026
Reply from Teya
Hi Jane,
We appreciate you taking the time to provide us with some feedback. We are truly sorry to hear that we did not meet your expectations and that you have had difficulties contacting your Teya Sales Representative.
We will be sure to pass your invaluable feedback to the relevant team to be reviewed.
Currently we can see that you have reached out to our Cancellation Team and that they are actively working with yourself to provide a resolution. Thank you for your understanding.
Kind regards,
Team Teya
Very good 100/100
August 26, 2026
Reply from Teya
Hi Shalaw,
We are so glad to have met your expectation here at Teya. We truly appreciate you choosing us. Happy tapping!
Kind regards,
Team Teya
We’ve had a great experience with Teya…
We’ve had a great experience with Teya from the very beginning. The setup process was smooth and straightforward, and everything has been running reliably since.
A special thank you to Connor Clingen, who has been friendly, professional and helpful throughout. He explained everything clearly, made the transition easy and has always been available whenever we’ve needed support.
We’re very happy with the service and would confidently recommend Teya to other business owners. ⭐️⭐️⭐️⭐️⭐️
September 1, 2026
Unprompted review
Reply from Teya
Hi Kadir,
Thank you for taking the time to leave us such a lovely review. At Teya we pride ourselves on our smooth onboarding experience and we are glad to hear that you have experienced this.
We will be sure to let Connor know of your kind words. Please do look into our referral program and you could be rewarded with a successful referral.
Happy tapping with Teya!
Kind regards,
Team Teya
Excellent set and speedy service
Best card provider I have used by a country mile. Service is excellent with fast payouts
September 1, 2026
Unprompted review
Reply from Teya
Hi Sarah,
Thank you for such a lovely review. We are so glad to hear how much you are loving our services here at Teya as well as our speedy payouts.
Thank you for being a part of Teya, happy tapping!
Kind regards,
Team Teya
My contract was cancelled 2 days after…
My contract was cancelled 2 days after getting everything, my legit payments are stuck with you guys and no one is sorting it out.
August 24, 2026
Reply from Teya
Hi Usama,
Thank you for taking the time to share your feedback with us at Teya. I am sorry to hear that your you feel your concerns have not been resolved.
As a payment provider, we are required to carry out ongoing monitoring on all customer accounts. In some cases, this may result in an account being closed as well as funds being temporarily held. Please note that such decisions are made in line with the compliance and regulatory obligations we must follow.
While we are limited in what we can share publicly regarding your account with us, please know that our Customer Support Team are here to help with your queries. You can reach out to us at help@teya.com or give us a call on our 24/7 line on +44 1283 896 876 and we will be more than happy to assist you.
Kind regards,
Team Teya
Reply from Teya
Hi Petar,
We appreciate your positive comments and are glad you’ve had a good experience with our customer service team.
Kind regards,
Team Teya
Very disappointing experience with Teya
We trusted Teya to handle our business payments, but our experience with their chargeback process has been extremely disappointing.
£320 was taken from our merchant account while we were actively disputing the chargeback. We asked clear questions about why the money could be taken, what rules applied and what rights we had as a merchant, but instead of answering those questions, the money was deducted.
What is most frustrating is the lack of transparency and support when it is our business and our money at stake. Merchants deserve protection and fair consideration too.
We have formally escalated the matter and are now considering further legal and regulatory options, as well as whether we want to continue our commercial relationship with Teya.
I would advise anyone considering working with them to think very carefully.
August 28, 2026
Unprompted review
Reply from Teya
Hi Reza,
Thank you for taking the time to provide us some feedback.
We would love the opportunity to look further into this for you however we require some further information from yourself.
We have sent you a request for some further details, we look forward to hearing from you.
Kind regards,
Team Teya.
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