Techless Reviews 

463
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 305 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the support team for being extremely patient, knowledgeable, and deeply committed to helping users successfully navigate the entire setup process. People often point out how seamless it is to transition to the new device, appreciating its simplicity and how effectively it helps manage daily communication needs. However, some customers also noted frustrating experiences regarding unexpected restocking fees or prolonged disputes during the return process. A few people similarly experienced communication challenges, finding it difficult to get timely responses when attempting to resolve technical issues or activation delays.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting exceptional patience,... See more

Customer service

Users describe positive interactions with customer service, highlighting patient and helpful representatives.... See more

Product

Customers report positive experiences with the product, expressing excitement about the new phone and its... See more

User experience

People report positive experiences with user experience, highlighting how straightforward and easy the... See more

Service

Reviewers mention positive feedback about service, highlighting outstanding and prompt assistance from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was having problems with the set-up system: it instructs that the owner of the phone should put in the phone number of the newly purchased phone but the new phone does not have a phone number yet. (... See more

Rated 5 out of 5 stars

I had an excellent experience with Techless thanks to Tina. She helped me with the Wisephone II activation and setup for my boss’s son’s first phone, and she was absolutely wonderful throughout the pr... See more

Rated 5 out of 5 stars

The person who helped me did an amazing job. They were professional, kind, and patient! They helped me through carrier issues and set up my entire phone. Having such support made me feel like this pho... See more

Rated 5 out of 5 stars

I wanted to return my new phone, because I won't be using it. Mainly because daughter refuses it, we ended up dumbing down her iPhone. So, I chose domestic peace over Wisephone. Returning the phone ou... See more


Company details

  1. #128 of 349 best companies in Software Company
  2. #5 of 15 best companies in Research and Product Development

About Techless

Written by the company

We lead people to live fully with healthy technology.

Our mission is simple: We help you overcome digital addiction, rebuild relationships, and embrace life to the fullest.

That’s why we created Wisephone, our minimalist smartphone solution designed to prioritize everything you need, without the unnecessary distractions. By focusing on essential features that truly matter, Wisephone empowers you to cultivate deeper relationships, nurture your well-being, and pursue your passions. At the same time, it helps restore your sense of freedom from digital overload, enabling you to redefine your relationship with technology.

Break free from the cycle of endless updates and experience a calmer, more mindful approach to modern living. Choose Wisephone™ and discover the liberating power of healthy technology. Join us in this empowering journey!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

463 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(463)

280 reviews in the last 12 months

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Rated 5 out of 5 stars

Yolani was Awesome!

Yolani was a pleasure to work with. She was easy to deal with, provided excellent customer support, and gave clear instructions that helped me resolve my issue quickly. She is a real asset to the company and was a pleasure to speak with throughout the process. I hope everyone at the company upholds the same compassionate and professional standards that Yolani demonstrated. Thank you for the outstanding service!

July 24, 2026
Unprompted review
Rated 5 out of 5 stars

Ashley was great

Ashley answered all our questions and fix our problem. I appreciate his expertise and ability to troubleshoot.

July 23, 2026
Unprompted review
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Rated 5 out of 5 stars

Ashley was so helpful

Ashley was so helpful! I contacted Techless and I was contacted by a friendly, calm customer service representative within a few hours who helped resolve my issue very quickly and easily! Thank you!!

July 22, 2026
Unprompted review
Rated 5 out of 5 stars

I have been having trouble navigating…

I have been having trouble navigating my account all morning. I finally reached out and called customer service for tech help; there was no answer, but a woman named Yolani promptly returned my call. She navigated me through my issues and was very patient and kind throughout the whole process. Very helpful with things she didn't even realize I needed help with, I was about to be done with Wisephone, but she changed my mind when she showed me the simplicity of what I thought was complicated. Thank you, Yolani! Very kind lady that deserves a bonus!

July 21, 2026
Unprompted review
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Rated 5 out of 5 stars

Quick, helpful customer service experience

Yolani was really helpful, I called with questions about accounts for two of my kids and she was able to fix my issues right away. She went above and beyond to make sure all my questions were answered and even found an inactive device that I had forgotten about and removed it so I wasn’t getting billed for something I’m not using.

July 21, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service!

Great customer service! I got interrupted while setting up my new phone and lost my place. I called and left a message and a short time later Yolani called me back and helped walk me through the rest of the set up. It was so easy and seamless. Very excited about the new phone!

July 20, 2026
Unprompted review
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Rated 5 out of 5 stars

Yolani was Great

Yolani was very helpful and made setting up my wisephone II so quick and easy. Phone working great so far.

July 16, 2026
Unprompted review
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Rated 5 out of 5 stars

Tina was very helpful

Tina was very helpful when I had trouble setting up text messages on my son’s new wisephone! She was very kind and helped me resolve my problem.

July 14, 2026
Unprompted review
Rated 5 out of 5 stars

Yolani Guided Me…

Yolani was quite helpful in guiding me through the initial setup for the Wisephone 2. After the setup, she expertly led me through the procedures for downloading the new apps and installing the toolbox. Thank you again for your help!

July 13, 2026
Unprompted review

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