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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the platform's accessibility, highlighting the ease of connecting with therapists and psychiatrists. People find the service particularly supportive, especially when starting therapy or managing mental health with medication. The app's convenience, allowing remote sessions from anywhere, is also a significant advantage for many consumers. Consumers value the ability to choose or switch therapists to find the right fit, and they praise the attentiveness and investment of the providers. Many reviewers report positive outcomes from their sessions, such as improved emotional understanding and coping strategies. The platform's flexibility in scheduling and the availability of various communication methods, including video chat and messaging, are also well-received.

Based on these reviews

Rated 5 out of 5 stars
Invited

Marilyn is a wonderful therapist. She has helped me in many simple, but profound ways. The platform of remote audio or audio/video appointments works well for me. I am glad I looked Talk Space u... See more

Company replied

Rated 5 out of 5 stars

I absolutely love working with Scott! He’s helped me navigate so much, and finding him through the app has truly been one of the best things that’s happened to me. I’m so grateful for the experience a... See more

Company replied

Rated 5 out of 5 stars
Invited

I absolutely love that TalkSpace and my insurance carrier have made this service available to me. I could not otherwise afford therapy. My provider, Kameron, has been incredible. She gives insight and... See more

Company replied

Rated 4 out of 5 stars
Invited

My Support LPCC-S is fantastic. She’s very smart and pats attention to detail. We’re in an odd situation, that may not seem so odd to her or others, but we’ve never been in this sort of ordeal and nee... See more

Company replied

Rated 5 out of 5 stars
Invited

I really enjoy talking to Meghan. I feel like I’m finding the answers to why I am a certain way and how to accept and love myself more. It is helpful to name my feelings and understand the why behind... See more

Company replied

Rated 4 out of 5 stars
Invited

This review is mostly for my therapist, she is amazing. TalkSpace is good but it’s hard to get anyone to help you. The website has completely stopped working on Safari, which is odd. Had some bill... See more

Company replied

Rated 5 out of 5 stars
Invited

We have an easy dialog. While somedays we discuss serious symptoms i have, we also have conversations about events planned for the coming week. Other days we spend time talking about shared interests... See more

Company replied

Rated 5 out of 5 stars
Invited

My therapist has been a such a help in more ways that I could have imagined. Actionable suggestions and strategies to help, a listening ear and kind words are always offered. Talkspace is a platform I... See more

Company replied

Rated 5 out of 5 stars
Invited

Talkspace is one of the best online therapists session. You could ever imagine to use this app has some of the best therapists ever.\n I love my therapist, Ramona. She is kind compassionate, very int... See more

Company replied

Rated 5 out of 5 stars
Invited

I didn’t click with my first therapist in the platform, but instead of quitting therapy I decided to try with someone else. My current therapist is amazing. We clicked immediately. She has helped me s... See more

Company replied

Rated 5 out of 5 stars
Invited

Talkspace starts out asking questions to find out what your therapy goals are, then works to match you with a therapist that is experienced in those areas. They allow you to communicate with your ther... See more

Company replied

Rated 5 out of 5 stars
Invited

For the first time in awhile I have felt heard and understood. My therapist has been so helpful with any of my struggles or doubts and has really helped me see more positively. I like knowing that if... See more

Company replied

Rated 5 out of 5 stars
Invited

Set up was easy, anlwa easy to schedule. I truly found the bios incredible because after reading a few and choosing the therapist I chose -she just feels absolutely perfect for my needs. Well done

Company replied

Rated 5 out of 5 stars
Invited

Talkspace has helped me to connect with a provider without the hassle of meeting in person. I recommend talkspace to anyone I hear having struggles. What really makes it worth it is my therapist, she... See more

Company replied

Rated 5 out of 5 stars
Invited

I am grateful to have found my therapist through Talkspace. I chose her based on her information / background/ specialty on the Talkspace, and I am happy to say she is a great match! The app is easy t... See more

Company replied

Rated 5 out of 5 stars
Invited

Throughout the years I had a very hard time finding the right therapist or even wanting to invest in my mental health. Countless appointments ended up being the cycle of cancelling because in person w... See more

Company replied

Rated 5 out of 5 stars
Invited

Talkspace is convenient and has many providers to choose from. You add your insurance info and answer a few preference and other questions and get matched with a few providers to choose which one you... See more

Company replied

Rated 4 out of 5 stars
Invited

My therapist is incredible and has helped me come a long way in strengthening my mental health. I am more mindful of my thoughts and emotions and I am becoming less dependent on alcohol which was my m... See more

Company replied

Rated 5 out of 5 stars
Invited

I always knew I should start therapy but never really knew where to start. Having a friend tell me about talkspace and being able to have a video chat with a few days of signing up was impressive. I l... See more

Company replied

Rated 3 out of 5 stars
Invited

I am on my 5th therapist. Many have canceled appointments, have been no shows, and have stopped seeing me when I canceled twice. If this 5th therapist doesn’t work out, I will be using another platfor... See more

Company replied

Rated 4 out of 5 stars
Invited

Talkspace provides clients the ability to research and match with potential therapists for certain needs. I really like that you can choose your therapist, get to know their backstory and see if they... See more

Company replied

Rated 4 out of 5 stars
Invited

The video goes off at least once every session and sometimes more. The app would not allow a new session to occur when a simple change in time was made. The therapist and overall experience has bee... See more

Company replied

Rated 5 out of 5 stars
Invited

Eli is always attentive and holds me accountable for my emotions. Helps me with useful resources and always checks up on me even on off days when he knows big events are happening.

Company replied

Rated 5 out of 5 stars
Invited

The app allows for remote therapy wherever you are, which is extremely helpful. I've used two therapists for marriage counseling and one for individual. They have all been attentive and invested in th... See more

Company replied

Rated 4 out of 5 stars
Invited

I'm glad my insurance covers this. Mental health has been overlooked until there was Covid. I knew I had issues, but didn't look into things because of the expense. My therapist is good to talk with.

Company replied

Rated 5 out of 5 stars
Invited

I love being able to find a therapist that gets me and adapts their approach to meet my needs. Connecting through virtual means allows me to fit taking care of myself into a busy life, and the chat f... See more

Company replied

Rated 3 out of 5 stars
Invited

I really liked the therapist I was connected to and was making great progress. Unfortunately within two hours of a session where we had scheduled four more, I was told I was assigned a new therapist.... See more

Company replied

Rated 5 out of 5 stars
Invited

The ease of finding a therapist and switching is smooth. The only think I disagree with is the $30 copay each visit. However that is much better than paying full price.

Company replied

Rated 5 out of 5 stars
Invited

Incredible accessibility to both talk therapy and psychiatry. My providers listen to my needs and help keep me on track with treatment plans. This is my first time doing therapy or any mental health m... See more

Company replied

Rated 5 out of 5 stars
Invited

I am very happy with my sessions having on Talkspace. Talkspace found the right therapist for me, if you are not happy with your therapist, It is easy to switch to another one. It’s easy to make appo... See more

Company replied

Rated 5 out of 5 stars
Invited

My sessions helped a lot and I was able to vent. Feedback was always positive and made me think about me more than the other person. I would’ve loved to continue sessions but my new insurance doesn’t... See more

Company replied

Rated 5 out of 5 stars
Invited

Mitzi has been awesome, & so understanding. I really like her. She’s helping me work at getting through my depression & tough times.

Company replied

Rated 5 out of 5 stars
Invited

Stephanie is amazing and absolutely amazing. I have been seeing get for 2 months and I am seeing improvement. Very easy process to setup and schedule things through Talkspace

Company replied

Rated 5 out of 5 stars
Invited

I appreciate talk space and all the accommodations provided. I had my experience with a wonderful therapist via video chat, and the things I learned about myself was astonishing. I recommend talk spac... See more

Company replied

Rated 5 out of 5 stars
Invited

I love Scott, he has helped me navigate so much. Finding him through the app has been the best thing that has happened to me! Super grateful for my experience and the services!

Company replied

Rated 5 out of 5 stars
Invited

It has been so helpful to speak with someone who understands the challenges that life brings and needs you with validation, but also direction. I would definitely recommend this to people of all ages... See more

Company replied

Rated 4 out of 5 stars
Invited

It would be 5 stars based on the provider alone. Talkspace has its perks, and drawbacks. But overall, this has been a lifeline for my son. His busy sports schedule in our small town makes it difficult... See more

Company replied

Rated 5 out of 5 stars
Invited

I haven't really had therapy before, so not a lot of experience, but it has been helpful for me to talk to someone; to think about things differently and problem solve issues in my life.

Company replied

Rated 5 out of 5 stars
Invited

Feel like the therapist listens and is genuinely trying to help. It is easy to make appointments online and to get on to the therapy session.

Company replied

Rated 5 out of 5 stars
Invited

Christina is great she’s available when I need her to respond quickly. If I text her outside of our sessions, she helps work through my thoughts and I really appreciate her.

Company replied

Rated 5 out of 5 stars
Invited

Sarah is amazing!! I couldn’t ask for a better therapist she is attentive and understanding and makes me feel seen and valued.

Company replied

Rated 5 out of 5 stars
Invited

I love that I can change my therapist if I don’t feel like the one I’m seeing fits well with what my needs are. I also love the amount of therapists available.

Company replied

Rated 5 out of 5 stars
Invited

My counselor is thoughtful, provides goid insights and guidance, and is a very good listener. I feel fortunate to have been paired with her. Right now I need a safe space to talk through my fears and... See more

Company replied

Rated 5 out of 5 stars
Invited

My therapist is amazing. She’s really helped me work through a truly traumatic experience. Talkspace is easy to use as well.

Company replied

Rated 5 out of 5 stars
Invited

Julie is great!!!! I finally found someone I feel comfortable with. She feels more like a friend than a therapist.

Company replied

Rated 5 out of 5 stars
Invited

Was able to speak with someone at the privacy of my own home and the therapy comforter me regarding my symptoms.

Company replied

Rated 5 out of 5 stars
Invited

Enjoy the sessions. Jeff is very professional, and laid back, makes you feel comfortable.

Company replied

Rated 5 out of 5 stars
Invited

Great therapist, easy to schedule and always accessible. Great and easy to use website.

Company replied

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Company details

  1. #12 of 34 best companies in Mental Health Service
  2. #2 of 3 best companies in Family Counselor
  3. #4 of 5 best companies in Marriage Counselor
  4. #5 of 9 best companies in Psychologist
  5. #3 of 8 best companies in Psychotherapist

Written by the company

Talkspace is an online therapy service that connects users to a dedicated, licensed therapist in their state of residence through private messaging, live sessions, or both, depending on their plan. For plans that include asynchronous messaging sessions, clients can regularly message their dedicated therapist via text, voice, or video as life happens - anywhere, anytime. Therapists engage daily, 5 days per week. Founded with the mission to eliminate the stigma associated with mental health and make therapy available to all, Talkspace has a network of thousands of credentialed clinicians and has been used by over one million people to grow, heal and overcome day-to-day challenges.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours


Rated 1 out of 5 stars

WTF happened to customer service

I replied to an email to cancel this service. The Same day. I received a bill for a no-show and billed my insurance company.

November 5, 2025
Unprompted review
Talkspace logo

Reply from Talkspace

We regret to hear about the billing issue and the no-show charge after you canceled. We'll look into what happened and work to prevent this in the future. Please contact us at feedback@talkspace.com and we are happy to assist you.

Rated 5 out of 5 stars

I absolutely love working with Scott

I absolutely love working with Scott! He’s helped me navigate so much, and finding him through the app has truly been one of the best things that’s happened to me. I’m so grateful for the experience and the wonderful services!

October 1, 2025
Unprompted review
Talkspace logo

Reply from Talkspace

We're happy to hear that you've had such a positive experience! It's wonderful knowing the app has been so helpful in your journey. We truly appreciate your kind words and are grateful for your feedback.

Rated 5 out of 5 stars
Invited

Marilyn is a wonderful therapist

Marilyn is a wonderful therapist. She has helped me in many simple, but profound ways.

The platform of remote audio or audio/video appointments works well for me.

I am glad I looked Talk Space up on my insurance provider list.

October 31, 2025
Talkspace logo

Reply from Talkspace

We're happy to hear that your experience with the platform and your therapist has been so helpful. We appreciate you sharing your positive feedback about how you found us through your insurance provider.

Rated 1 out of 5 stars
Invited

No Customer Support Poor Communication

When I first signed up with Talkspace, I was told there would be no copay and that my insurance would cover the full cost of each session. However, after that, several of my sessions were scheduled and then canceled by Talkspace. Despite canceling one of those sessions more than 48 hours in advance, they still charged me for it. I’m very disappointed with their service and would never use them again.

October 18, 2025
Talkspace logo

Reply from Talkspace

We appreciate you sharing this. We're sorry your sessions were canceled and that you were charged despite canceling within the given timeframe. We'll look into these issues regarding scheduling and billing to ensure this doesn't happen again. Please contact is at feedback@talkspace.com and we are happy to assist you.

Rated 1 out of 5 stars
Invited

No actual tech support …

My therapist was fabulous but support is horrendous. The company contacted me to indicate that my insurance was expired, which in fact it was not.And I provided them a letter for my insurance provider, indicating that it was in good standing and all I received back was canned messages that indicated I needed to upload new insurance.And even after I re uploaded the insurance information, I continued to get the same canned responses, regardless of the route of support contact I made. To have a therapeutic platform essentially gaslight you on your insurance status is atrocious. No support no communication, no feedback no follow up. If I could rate negative stars, I absolutely would. I used the platform for almost a year with no issue.
My therapist has been fabulous, but the platform itself is horrendous and the support is extraordinarily problematic, no, investment at all in client support or satisfaction or doing right by service.

October 17, 2025
Talkspace logo

Reply from Talkspace

We appreciate you sharing your experience. We're sorry to hear about the issues you encountered with our support regarding your insurance. It is important that our platform reflects the quality of care from our therapists, and we'll investigate this situation to improve our processes and communication. Please contact us at feedback@talkspace.com and we are happy to assist you.

Rated 5 out of 5 stars
Invited

Great therapist

Great therapist, easy to schedule and always accessible. Great and easy to use website.

October 28, 2025
Talkspace logo

Reply from Talkspace

We're happy to hear that scheduling was easy and our website was helpful. We appreciate you sharing your positive experience with our services!

Rated 5 out of 5 stars
Invited

Great experience.

Easy, had a great therapist. I want to continue with her.

October 17, 2025
Talkspace logo

Reply from Talkspace

We're glad you found the process easy and had a great experience. We're happy to hear you want to continue with your therapist!

Rated 5 out of 5 stars
Invited

Accessible, affordable, and effective.

My experience so far has been positive because they paired me with a therapist who met my needs, online appointments that I can do from anywhere with my laptop or phone, appointments that meet my scheduling needs, and with my insurance, it has made therapy both accessible and affordable.

October 18, 2025
Talkspace logo

Reply from Talkspace

We're happy to hear that you've had a positive experience! It's great that we could connect you with a therapist who fits your needs and that our online appointments and scheduling options work well for you. We appreciate your feedback.

Rated 5 out of 5 stars
Invited

I love Scott

I love Scott, he has helped me navigate so much. Finding him through the app has been the best thing that has happened to me! Super grateful for my experience and the services!

October 27, 2025
Talkspace logo

Reply from Talkspace

We're happy to hear that you've had such a positive experience! It's great to know that the app and the services have been so helpful in navigating everything. Thank you for sharing!

Rated 5 out of 5 stars
Invited

I haven't really had therapy before

I haven't really had therapy before, so not a lot of experience, but it has been helpful for me to talk to someone; to think about things differently and problem solve issues in my life.

October 27, 2025
Talkspace logo

Reply from Talkspace

We're happy to hear that talking to someone and gaining different perspectives has been helpful in addressing your life's challenges. Thank you for sharing your experience!

Rated 5 out of 5 stars
Invited

Ana is the best

Ana is the best! I look forward to seeing her during our sessions

October 24, 2025
Talkspace logo

Reply from Talkspace

We're happy to hear that you have such a great connection with your counselor and enjoy your sessions. Thank you for sharing!

Rated 5 out of 5 stars
Invited

Julie is great!!!

Julie is great!!!! I finally found someone I feel comfortable with. She feels more like a friend than a therapist.

October 17, 2025
Talkspace logo

Reply from Talkspace

We're happy to hear that you feel comfortable and supported. It's wonderful that you've found a great connection and feel understood. Thank you for sharing!

Rated 2 out of 5 stars
Invited

I would not use talk space again

The sessions are only for 45 minutes NOT 60 minutes (which I didn't know - if I new this I probable would have tried a different route) but the virtual visits will automatically cut off 43-44 minutes. Most of the time the sessions just ended abruptly.

The therapist did not show up for one of the scheduled virtual appointments - I waited for 15 minutes, therapist did not come on. Texted the therapist and did not hear back. Heard back 3 days later. Therapist was sick - however, nothing notified me that the virtual visit was cancelled. I thought with 2 out of 6 sessions that I had left, I was not about to find a new therapist and start over with only just 2 sessions left. I called customer service to see what happened to my therapist (this was before I heard back from her), the customer service representative was very rude and short with me at first until I said - what if I was suicidal? The therapist not showing up is not a good thing. What if I had serious mental health issues? After I said this was only when the customer service rep became became nicer. More training is needed in this area for customer service representatives - especially this being a behavioral health representative.

The reason why I gave talkspace a 2 star was because it was quick and easy to schedule a therapist. You just pick the date and time that you want, however, it does not give you an option to choose the type of therapist that you want or even screen them to see what their specialties are. So it does limit you to the type of therapist you desire. I felt like mine needed more experience - the quality of her skills just is not there yet.

October 26, 2025
Talkspace logo

Reply from Talkspace

We appreciate you sharing your experience. We're sorry the session length and abrupt endings didn't meet your expectations. We regret to hear about the missed appointment and the customer service interaction. We'll address these concerns to improve our services and training. Please contact us at feedback@talkspace.com and we are happy to assist you.

Rated 5 out of 5 stars
Invited

Virtual therapy, Real help

I absolutely love that TalkSpace and my insurance carrier have made this service available to me. I could not otherwise afford therapy. My provider, Kameron, has been incredible. She gives insight and real-life tools that I try to apply. I am still not my best self, but her help has been a game-changer. I love that even though the visits are virtual, she is engaged and this doesn't have the feeling of a virtual appointment.

October 20, 2025
Talkspace logo

Reply from Talkspace

We're happy to hear that our services, in partnership with your insurance, have made therapy accessible to you. It's wonderful that your provider is offering valuable support and that you feel so engaged during virtual sessions. Thank you for sharing your positive experience!

Rated 5 out of 5 stars
Invited

My therapist has been a such a help in…

My therapist has been a such a help in more ways that I could have imagined. Actionable suggestions and strategies to help, a listening ear and kind words are always offered. Talkspace is a platform I recommend to anyone looking for help.

October 20, 2025
Talkspace logo

Reply from Talkspace

We're happy to hear that your therapist has been so helpful! It's wonderful to know you've received actionable strategies, a listening ear, and kind words. We appreciate you recommending our platform to others seeking support.

Rated 5 out of 5 stars
Invited

Validation

I really enjoy talking to Meghan. I feel like I’m finding the answers to why I am a certain way and how to accept and love myself more. It is helpful to name my feelings and understand the why behind them but also feel validated to through the process. Sometimes we just need someone to tell us “I feel for you” or “I can see the weight you are carrying is heavy.”

October 24, 2025
Talkspace logo

Reply from Talkspace

We're happy to hear that you enjoy your conversations. It's wonderful that you feel validated and are gaining insights into self-acceptance. We appreciate you sharing your positive experience; it means a lot to us.

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