Springboard CX Reviews 

We partnered with Springboard to manage customer support for a growing e-commerce brand. From on-boarding to over a year working together, the experience has been first class. The team at Springboard feels like an extension of our internal team. They’re invested in the brand and its success, responsive and collaborative, agile and adaptive. The integrity, passion, and partnership they bring to the table elevated our customer service exponentially.

The Spring Board team is absolutely amazing! They have learned our policies, tone of voice, and have been able to support our customers so well. The team makes our customers feel heard, valued, and resolves any problems incredibly quickly. They've exceeded my expectations, and I'm incredibly excited to continue working with their team!

Seamless integration into the team and project

Working with Springboard has been amazing for a small startup that is moving and changing quickly. They dove right into our project from day 1 and work the day-to-day thoroughly and autonomously, which is an immense help for us as we have a lean team. Given the unpredictability of growth at a startup, they scale up quickly and efficiently so we are not left with gaps. They are also, perhaps more importantly, real people who are personable, caring, and professional. Highly recommend them!

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Springboard is the single most worthwhile expense every month. We absolutely love the agents we work with and they feel like a part of our family. Not only do they deliver exceptional customer support, but they are very quick to adapt to the daily changes and challenges of a scaling DTC brand and can easily update processes to align with new needs. I feel lucky to work with them <3

The Springboard team is amazing! Taking the CSR work off our hands and leaning on their great experience in the CPG field of how to deal with all sorts of customers. It has been a pleasure to work with them and they have connected us with different service providers in E-comm to improve our customer experience outside of their scope of work. So glad we found them!

We've had the absolute pleasure of working with the Springboard CX team for over a year. Their commitment to team collaboration and customer service has driven remarkable success for our brand. I've personally worked with well over 15 external partners, and Springboard CX is hands down the best-of-the-best. Couldn't recommend them enough!

An excellent experience with the Springboard team. Their team was wonderfully driven and keen to support my company with their service. I would absolutely work with them again.

Awesome company. Nader is a great CX rep. He goes above and beyond taking time to learn about our company and products. Every customer's situation is unique and he makes sure to address each one individually.

We're happy to have Springboard as a partner!

- Snoozy Team (getsnoozy.com)

The ABSOLUTE best team to work with. With every project I get such incredible support and it's done so quickly and well. Cannot recommend them enough!

No one enjoys dealing with the automated bots of customer service. The Springboard team has been a joy to work with. They helped us improve our customer support ticket time and experience for our DTC business and add a wonderful human touch.

We are truly grateful for the outstanding service provided by Springboard. Their unwavering commitment to excellence and genuine dedication to meeting our needs helped us through several transitions in our business. Their professionalism and personalized approach have made them an invaluable partner, and we wholeheartedly recommend Springboard to any business seeking top-notch customer service solutions. Thank you for your exceptional support and partnership!

I am so grateful that I found Springboard. I have very high standards for customer service and was quite nervous to hand this part of my business over. From the initial communications with Jonathan to now, it has been nothing less than amazing. My agent, Francesca, is absolutely wonderful and a godsend!! I can turn my attention to other tasks knowing that my company is in great hands!

Our experience with Springboard has been nothing short of phenomenal. From the very first interaction, they have consistently gone above and beyond to ensure our satisfaction. They have set the bar incredibly high, and I cannot recommend them enough. It's incredibly refreshing to work with a team that values transparency and open communication. If you're looking for a team that delivers excellence in every aspect of customer service, look no further. They are simply the best!

Jonathan and his team are basically THE agency you need when it comes to making sure that you are delivering an amazing customer experience. They are insanely thoughtful in their responses, stay on top of tickets, and communicate efficiently with the team and implement anything immediately told around updates/things to keep in mind.

Great team that helps us manage all of CS needs!

A lot of people can help you with customer experience. But few can do it as well as Springboard. I have continuously thrown wrench after wrench into our shared Slack channel and Sprindboard reps take every request, concern, and 'code red' moment with grace, ease, and professionalism. I feel warm and fuzzy when I go to sleep because I know they have our back. Big, big fan.

We have been fortunate to have Charlene and Sabina from Springboard Service working alongside our Customer Care team for almost a year. Throughout this time, they have provided excellent customer service and carefully reviewed our customer service records, ensuring that they promptly address any previously resolved issues that our customers may have.

We highly recommend Springboard's services, as agents like Charlene and Sabina can significantly improve your customer service.

Jonathan and his team have been nothing short of incredible to work with! Do not look anywhere else! You gain someone with industry expertise versus someone who can just handle your incoming emails.

Exceptional Service from Jonathan and the Entire Springboard Team!

We've had the pleasure of working with Jonathan and the Springboard team, and the experience has been nothing short of outstanding. Their commitment to providing top-notch support for our business is truly commendable.

Jonathan, in particular, goes above and beyond to ensure that our needs are not only met but exceeded. His expertise in Gorgias and beyond is truly impressive, and it's evident that he is passionate about delivering exceptional service.

The entire Springboard team has demonstrated a high level of knowledge and professionalism, making our interactions smooth and efficient. Their dedication to customer satisfaction sets them apart, and we have full confidence in their ability to support our business needs.

Highly recommend Springboard. You will not be disappointed!