Spitfire Audio Reviews 

This deal with splice has screwed up what previously was an easy thing to download straight into spitfire’s own app!!!
Please return to your own dedicated plugin system to alleviate this confusion

The Spitfire Original's series is great for me as a budget conscious non-professional musician. Authentic sampled sound, very usable and great for the low price. I’ve got several now. Janglebox Piano is just as expected. A vintage classic. Recommended.

I have so many unanswered questions. I still have not been able to properly download and use this purchase. Very frustrating. I'm a professional composer and own hundreds of VI's. Here are some of the questions not made clear to me at the time of purchase...
1. Is this a Spitfire Labs product?
2. What engine does it work in?
3. Does it require a host like Kontakt?
4. Do I need a Splice subscription to use it?

Chateau Piano is pretty stiff-sounding. Not happy with it.

I enjoy the free sounds that are provided on a regular basis, and it allows me to use some different sounds. Hopefully in the future, there won't be the need to link accounts as that would be my only suggestion. Keep the sounds coming!

I'm in love with their instruments quality an functions, they never disappoint me

I have an extensive collection of Spitfire libraries, including many Originals, in this case I could not file it in the Spitfire App and had to register it in Splice Portal. Not good policy

I’m using spitfire for years
But I’m not happy to use splice and another platform

Great sounding plugin, but setting up Splice was extraordinarily painful.

Great customer service. Handled my issue really quickly. Love Spitfire audio.. the music and the people!

The integration between Spitfire and Splice is not very well. You need a degree to install it correct.

An absolute game-changer! The new app interface takes Spitfire's Originals plugins to the next level. The GUI is stunning, and the controls offer fantastic versatility. These plugins are an absolute must-have for any serious composer writing modern scores for film and television.

I still have no idea how to get the Cimbalom plugin to work. 'Way too many plugins within plugins. Please explain it for Digial Performer owners.

I was not able to use your system for downloading and using software. It didn't appear to be working properly. After multiple efforts and a lot of frustration, I finally quit. Splice, when I figured out how to use it, did not have my purchase in it, and I couldn't see any options for finding it. Overall, it was probably the worst experience I've had with purchasing sounds.

Easy to use, great customer service and they keep on innovating. Thumbs up for Spitfire Audio.

I cannot download your products - Gaika- even tho I Paulista 29 usd.
No Answer after I asked the help to You for last 5 days.
Never experienced this kinda terrible service in my life.

No issues at all, product is good quality

Have never had an issue with Spitfire and have bought from them multiple times.

Fixed my issues and even found solutions and applied things retroactively

Absolutely fuming! I tried their product and wasn't impressed, so I cancelled my subscription with them and they continued to charge me for A YEAR! I didn't notice because it was a paypal payment and I use it for most things, so it got buried in the noise.

I found out what they had done and got in touch. They then told me I 'had access' to it for the year (since they hadn't processed the cancellation) and that therefore they couldn't refund me the money, but offered a few month's worth of subs instead.

I politely pointed out that I'd cancelled and it was clear I hadn't tried to use it since, so their offer wasn't fair and they ghosted me. I wrote another email and then got an email saying "since you haven't responded, we're closing this issue in 48 hours" - I wrote back, "I have responded! see previous mail" (and then sent another two follow-up mails containing the email exchange). But they still haven't responded to my emails after 2 weeks.

CRIMINAL SCAMMERS! Absolute rip-off merchants. AVOID!!!

I can't respond to their response, so I'll put it here. NICO: I did not access, load, login, listen to or otherwise 'use' your product since I cancelled a year ago. I've said this in email and also on my review just now. Do you read them? or is this just another automated response? Be honest.

EDIT: OK, so there it looks like there is no one called Josie or Jules at your company and you still haven't responded to me, despite what you've said below. I got a response saying "Yes, I'm here, how can I help?" when asking for a response to my emails. This is such a wind-up and any support contact should be clearly marked as automated/AI.

Will never buy off Spitfire again. Now you have gone with splice I can't even access my new product to play. I find the splice website and app to complicated and trying to make me subscribe when I prefer buying outright. Splice is rubbish, I'm out..