Snapbuy Reviews 

9,237
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 233 reviews, most reviewers had an average experience overall. Many customers found the ordering process straightforward and easy to navigate, appreciating detailed product descriptions. Several consumers were excited about their purchases, often influenced by positive ratings from other sources. Some also noted efficient delivery times and attractive offers like free shipping. However, a significant number of people were dissatisfied with customer service, reporting that emails and phone calls often went unanswered, making issue resolution difficult. Additionally, some customers experienced considerable delivery delays or received products different from what they ordered. A few also mentioned receiving items of poor quality that did not meet expectations.

What people talk about most

Product

People report ambiguous experiences with product, with some consumers expressing satisfaction with their... See more

Order

Reviewers mention ambiguous feedback about order, with many finding the ordering process easy and... See more

Delivery service

Users describe ambiguous interactions with delivery service, with many experiencing significant delays and... See more

Response time

Customers had negative experiences with response times, frequently reporting that their emails went... See more

Customer communications

Clients share negative opinions on contact, with many reporting extreme difficulty reaching customer service.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

EDITING MY REVIEW as of 6/25/2026--- I still do not have my order. Snapbuy is NOT answering any emails regarding my order and had NO issue in charing my credit card. NO NOT BUY FROM THIS COMPANY.... See more

Rated 5 out of 5 stars

It's easy to buy the product. I haven't tried it yet, but if it's not the best I haven't spent a lot of money. The only thing I find a bit irritating are the pop-ups. If there are extra options availa... See more

Rated 5 out of 5 stars

I've given this company a 5 star so that consumers read it.... *** Please do not buy from this website *** I am another customer who has not received my purchased goods and still waiting for a refu... See more

Rated 5 out of 5 stars

I haven't used this site before. It was very user friendly and 3rd party affiliation of data sharing was advised prior to completing a purchase.


Company details

  1. Online Marketplace
  2. Appliance Store
  3. Electronics Company
  4. Electronics Store
  5. TV store

Written by the company

Snapbuy wurde von einem Team mit langjähriger Erfahrung im Onlinehandel gegründet, um Einfachheit und Sicherheit wieder ins Einkaufserlebnis zurückzubringen. Wir haben uns zum Ziel gesetzt, die effektivsten, originellsten und hilfreichsten Produkte für unsere Kunden zu finden und ihnen ein angenehmes Einkaufserlebnis zu bieten. Als Marktplatz verbinden wir Menschen, die sich sonst nie begegnet wären, und bieten ihnen die Vermittlung, die sie benötigen, um die richtigen Produkte zu finden. Wir übernehmen akribische Recherchen und strengste Qualitätskontrollen, um sicherzustellen, dass unsere Kunden nur die besten Produkte erhalten. Unsere Suche umfasst auch die Identifizierung unbekannter Talente, um unseren Kunden Produkte zu bieten, die sie sonst nirgendwo finden werden. Wir sind uns bewusst, dass Online-Shopping nicht immer einfach und sicher ist. Deshalb steht unser kompetentes und hilfsbereites Serviceteam unseren Kunden jederzeit zur Seite. Wir sorgen für Käuferschutz und Transparenz, indem wir im ständigen Kontakt mit den Anbietern stehen und alle Probleme für unsere Kunden regeln. Bei Snapbuy glauben wir, dass Onlineshopping das Leben einfacher machen sollte. Unser Unternehmen ist ein Schritt in die richtige Richtung, um sicherzustellen, dass unsere Kunden nur die besten Produkte erhalten und ein angenehmes Einkaufserlebnis genießen können. Besuchen Sie uns und erleben Sie den Unterschied, den Snapbuy machen kann.


Contact info

3.6

Average

TrustScore 3.5 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(9,237)

582 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy purchasing

It was easy to purchase my new hoover on Snapbuy and it came highly recommended. I am looking forward to it arriving. Shipping was free and they gave me a good discount on a spare battery too! I am very excited to start using my new hoover soon. I ordered the P20 cordless vacuum.

July 21, 2026
Unprompted review
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Rated 1 out of 5 stars

…Company now Dissolved

I have chased a refund since March.No joy.Please note that the Company wasdissolved on 19 May 26 but you can still order on their website. I have reported this.

March 6, 2026
Unprompted review
Rated 1 out of 5 stars

disgusting service!

I purchased a hoover 30th June, the funds debited my account that day. It has yet to even be delivered and just says awaiting details. I have contacted the customer services on may occasions asking for a refund as I have no hoover. Despite my requests they have not returned my funds and just say they will pdate me when the order is ready. I am disgusted that they did not inform me at the time of purchase it would be over a month on delivery. The service is dreadful. I feel they have stolen my money and \I wi definitely never use their service again. Apalling!

June 30, 2026
Unprompted review
Rated 1 out of 5 stars

I ordered a vacuum cleaner on 2nd July

I ordered a vacuum cleaner on 2nd July, which I paid for using my credit card. It has not yet been delivered and I have contacted them to ask why. They are VERY busy was the reply. They took my payment, which has gone from my account. Is this a scam?

July 2, 2026
Unprompted review
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Rated 1 out of 5 stars

If there was a lower star I would give that

If there was a lower star, I would have opted for it. This organization is awful. I ordered a tablet to replace an old Ipad. What I got was smaller with a substandard screen with blurry fonts. I informed them and was offered a 30 percent cash back. I have a teenager at home I thought could use it so I agreed to that offer. They did not respond when I followed up, they came back, with a 20 percent cash back offer. I refused and asked to return the tablet and they agreed, and sent me details to send it back.They have received the tablet, but have not acknowledged receipt or credited me. Instead they sent another email with the 30 percent offer. I had to call the bank to contest the charge and got a temp credit pending investigation. I would not recommend them to my worst enemy.

May 15, 2026
Unprompted review
Rated 1 out of 5 stars

Horrible customer service

Horrible customer service. Will not respond to emails. Shipping is delayed. Product is worse them TEMU. Very disappointed. Will be contacting my credit card company.

July 17, 2026
Unprompted review
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Rated 5 out of 5 stars

It's easy to buy the product

It's easy to buy the product. I haven't tried it yet, but if it's not the best I haven't spent a lot of money. The only thing I find a bit irritating are the pop-ups. If there are extra options available, just list them in the product description. Otherwise, I'm happy so far.

July 17, 2026
Unprompted review
Rated 1 out of 5 stars

Unreliable

Absolutely shocking performance, promising 5-7 working days, then 8-10, now I’m informed another delay but no timeline.
Customer service email gets rejected
NEVER use these guys, waste of time and money

July 17, 2026
Unprompted review
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