Smiirl Reviews 

2,900
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 124 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the attractive physical design, noting that the live display counters serve as fantastic conversation starters and effectively boost social media engagement across various locations. People are also deeply impressed by the incredibly supportive staff, highlighting helpful interactions, responsive guidance, and wonderfully smooth onboarding experiences. Some reviewers were not happy with initial setup hurdles, mentioning occasional connection glitches, unhelpful instructions, and frustrating troubleshooting processes. A few other people also felt that relying solely on email support options or experiencing slightly delayed update times made resolving technical problems much more difficult.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting how eye-catching and nostalgic the devices... See more

Staff

People report positive experiences with staff, highlighting an overall strong consensus of satisfaction and... See more

Customer service

Consumers find customer service to be positive, highlighting fast and responsive assistance from helpful... See more

Social media

Customers consistently note positive experiences with social media tools that connect offline spaces with... See more

User experience

Reviewers highlight positive aspects of user experience, describing the product as an elegant, premium, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely love our SMIIRL Facebook Counter! The quality is top-notch, setup was super easy, and seeing our follower count displayed in real time is such a powerful (and motivating) touch. It’s also... See more

Rated 5 out of 5 stars

I’ve been a Smiirl customer right from the beginning and have bought 4 over the years. They attract attention in a cool, non-intrusive way. They’re easy to set up – I even have a custom one that... See more

Company replied

Rated 5 out of 5 stars

Beautiful and great product! The counters look so nice in my interior and update instantly. After some small difficulties setting up, which were resolved fast, everything is working great now. Gained... See more

Rated 5 out of 5 stars

I had difficulty connecting my Instagram counter. I sent an email and the team promptly responded back; scheduling me a time to review what was wrong. I was walked through fixing my settings. I’m not... See more


Company details

  1. Promotional Item Store
  2. Social Media Agency

Written by the company

🇺🇸 Ten years ago in Paris, we launched Smiirl to bridge the gap between online engagement and physical spaces with our unique displays. “Smiirl,” a quirky blend of Social Media Integrated In Real Life, reflects our commitment to enhancing community connections for businesses. Initially focused on supporting small businesses, we’ve since expanded our mission to aid businesses of all sizes globally. As we celebrate a decade of innovation, we’re excited to keep the momentum going and make it clap for the next ten years! 🇫🇷 Il y a dix ans, nous avons lancé Smiirl à Paris pour créer des affichages qui lient le virtuel au réel, avec une touche unique. “Smiirl”, pour “Social Media Integrated In Real Life”, souligne notre désir de renforcer les communautés autour des entreprises. D’abord centrée sur les petites structures, notre mission s’élargit désormais aux entreprises de toutes tailles, partout dans le monde. Célébrons ensemble une décennie d’innovation et préparons-nous à applaudir pour les dix prochaines années !


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 61% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(2,900)

149 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love Smiirl - Wydaho

Love Smiirl - we started using an instagram counter a couple years ago and love tracking our numbers in real-time! Went viral this last week and added a TikTok counter and are excited to get it setup in the shop. Solid product!!
Jim
Wydaho Roasters

August 25, 2026
Unprompted review
Rated 5 out of 5 stars

Great support

Fedoua helped me for weeks with a problem i was having with the internet connection of the instagram counter. She guided me through all steps and tried everything to assist me the best she could. just amazing support there!

August 24, 2026
Unprompted review
Rated 5 out of 5 stars

Smiirl support is the best!

Our store proudly displays two Smiirls on a countertop and we love them! The customer interaction is so much fun! When one Smiirl was accidentally knocked off the counter and damaged I thought I would have to replace it. As it turns out, the damage was internal and very minimal, but the repair would require a specific part. I contacted customer support at Smiirl and was connected with Fedoua. The replacement part I needed was quickly shipped to me free of charge! A couple of extra parts were also included, just in case. Our staff is VERY pleased with the level of care and support provided by Smiirl. We are now anxiously awaiting the new TAG!
A huge "thank you" to everyone at Smiirl! Y'all are the best!

August 25, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic company and superb customer…

Fantastic company and superb customer service - my unit is probably the only one that was faulty and they acted fast to replace it for me with no hassles or issues and great follow up - Fedoua in customer service was top notch and a real asset to the company offering a refreshingly human resolve that wasn’t a chat bot 👍 can’t wait to install the new one when it worked for just a day it was a game changer 👍

August 17, 2026
Unprompted review
Rated 5 out of 5 stars

Fedoua was very quick to respond to my…

Fedoua was very quick to respond to my request about changing the email on file. She got me all set up extremely quickly. We are enjoying our Smiirls at our beach resorts in Gulf Shores, AL!

August 6, 2026
Unprompted review
Rated 5 out of 5 stars

Love this app!

Great support, immediate answer and full first-response solution of my support request. Love the customer experience of their app!

July 21, 2026
Unprompted review
Rated 1 out of 5 stars

Device would never connect

I could never get the device to connect. Instructions (videos) sent by support were not helpful. If you're thinking this is going to be plug-and-play you're going to be disappointed.

May 27, 2026
Rated 5 out of 5 stars

We love our FB Counter

We love our FB Counter . It’s absolutely brilliant, super motivating to hear the content ticking away 👍🏻👍🏻👍🏻👍🏻👍🏻

June 29, 2026
Unprompted review
Rated 5 out of 5 stars

We love our Smiirl counters at Vertigo Valley Festival!

We use Smiirl at Vertigo Valley Festival in Hungary, and we absolutely love it. After installing our Facebook Counter, we were so impressed by how beautifully it worked that we immediately ordered an Instagram Counter as well.

It is not only a stylish and eye-catching object, but also a fun and inspiring way to show our growing online community in real time.

The design is elegant, the setup was easy, and the whole experience feels premium. Smiirl is a great tool for any brand, venue, or event that wants to connect its offline space with its online community.

Highly recommended from Vertigo Valley Festival, Hungary!

June 24, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely love it

Absolutely love it, and it’s working already, increasing our facebook followers… So much so our MD seen it and is in talks to get one for every Pub in our group..

May 8, 2026

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