It was very easy to choose photos and to pick size and frame. Delivery took 12days, so a little bit longer then we are all used to nowadays, but reasonable, especially just befor the holidays. Both qu... See more
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See what reviewers are saying
I was waiting quite a long time for the order, even after they told me it's on its way. Only after enquiring I was told it's actually sitting at a collection point. I didn't not get a notification. T... See more
Company replied
Usually I am quite satisfied although there has been, occasionally, some discrepancy regarding sizes, but this time I ordered several pictures size 13x13cms to fit into a family collage, and they all... See more
Company replied
I ordered an aluminium frame photo. It was very good quality and they also provided the required attachments for hanging the picture. The delivery time was reasonable considering that it is a custom p... See more
Company replied
Company details
Information provided by various external sources
smartphoto, tidligere ExtraFilm, er Europas ledende fotoprodusent på internett. Hos oss kan du gjøre alt, og litt til: Fremkalle bilder, lage fotobok, lerretsbilder, forstørrelser eller fotogaver som fotokrus, musematte, fotokalender eller andre fine fotogaver! For at du som kunde skal få den beste servicen har vi smartbonus, smartgaranti og smartdialog.
smartphoto
Written by the company
- Vårt mål: 100% fornøydgaranti på våre produkter!
- Vi garanterar at du blir fornøyd med din Fotobok, ditt Lerretsbilde, Kalender, Hilsenkort eller dine Fotogaver. Skulle du mot formodning ikke bli fornøyd får du lage et nytt tilsvarende produkt uten ekstra kostnad. Dette er smartphotos unike smartgaranti.
- smartbonus på alt!
- Vi gir dig smartbonus på alt du handler hos smartphoto.no Hvert kvartal gir vi deg en BONUSSJEKK basert på dine kjøp de sistre tre månedene. Med bonusen kan du handle valgfrie produkter på smartphoto.no
- smartphotos Kundeservice er til for deg.
- Å oppleve smartphotos verden av bilder er enklere enn du tror. Men av og til kan det være greit med litt hjelp. Kundeservice hjelper deg gjerne med alle dine spørsmål, du kan enten ringe oss alle hverdager på dagtid, eller sende oss en e-post. Vi hjelper deg med praktiske spørsmål om bestillingen din og gir deg gode tips og råd om produktene. Det skal være bra å være kunde hos smartphoto – velkommen til oss!
Contact info
Postboks 1804, 0061, Oslo, Norway
- 69 17 28 00
- kundeservice@smartphoto.no
- smartphoto.no
3.6
Average
9K reviews
Asks customers to review
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Reply from smartphoto
Hei!
Så hyggelig å lese, takk for din fine anmeldelse 🥰 Det skal være smidig, smart og morsomt å bestille fotoprodukter – med et pent resultat. Vi er glade for at du er fornøyd med din bestilling og vår service. 👌
Varme hilsener
Miia @smartphoto
Useless customer service
I've used smartphoto several times (through their uk website) and a couple of times through the German one. I can say they've gone downhill. Expected delivery was 8th June, it's the 18th and they can help in any way! Last time ever I'll be using them.
It's 22nd (14 days delay) and I still haven't received my order. It's a present for the 25th and I'll be turning up without a present just because smartphoto has failed to deliver on time.
June 2, 2026
Unprompted review
Reply from smartphoto
Thank you for your feedback, and I’m truly sorry for the delay and the inconvenience this has caused. We understand how frustrating it is when an order does not arrive in time for an important gift, especially after such a long delay.
We would like to look into this properly, so please contact our UK customer support team with your order details.
Regards,
Miia @smartphoto
Reply from smartphoto
Hi SV-W
Thank you for your kind review!
We're happy to hear you found it easy to use and that the delivery was quick.
We appreciate your support!
Warm regards
Zeinab @smartphoto
Reply from smartphoto
Hi S.M
We are happy to hear that you are satisfied with the pictures.
Thank you for your positive feedback!
Warm regards
Zeinab @smartphoto
Great product
Awesome, very good quality, many different designs, and very easy to customize.
Will order more products.
March 18, 2026
Reply from smartphoto
Hi Eugenia
Thank you so much for your kind words!
We're really happy to hear that you’re pleased with the quality and customization options.
It means a lot to us that you’re considering ordering more products, we look forward to creating more for you! 😊
Best regards
Zeinab @smartphoto
I order couple of days ago and I got my…
I order couple of days ago and I got my invitation cards. They are awesome I’m very happy with it definitely I will order again!
March 10, 2026
Reply from smartphoto
Hi Andriani
Thank you so much for your kind review!
We’re really happy to hear that you’re pleased with your invitation cards and that they turned out just as you hoped 😊
It means a lot to us that you’re considering ordering again – we look forward to helping you with your next project!
Best regards
Zeinab @smartphoto
Topp kvalitet!
January 23, 2026
Reply from smartphoto
Hei Marit
Tusen takk for din flotte tilbakemelding.
Det setter vi stor pris på.
Vi er glade for å høre at du er fornøyd med kvaliteten.
Varme hilsener
Zeinab @smartphoto
Easy, nice price and very good quality with a little bit longer delivery time then estimated
It was very easy to choose photos and to pick size and frame. Delivery took 12days, so a little bit longer then we are all used to nowadays, but reasonable, especially just befor the holidays. Both quality and price are great :) I will for sure order again soon 😊
December 17, 2025
Unprompted review
Reply from smartphoto
Hi Jazzy
Thank you for your kind review!
We’re happy to hear that you found it easy to choose your photos and frames, and that you’re pleased with the quality and price. We appreciate your patience with the delivery time, especially during the busy holiday season, and we look forward to your next order! 😊
Kind regards
Zeinab @smartphoto
Long wait and not completely happy
I was waiting quite a long time for the order, even after they told me it's on its way. Only after enquiring I was told it's actually sitting at a collection point. I didn't not get a notification. That stressed me out a lit.
The round motive I wanted on the round fridge magnet was not centered, which was a bit disappointing.
November 17, 2025
Reply from smartphoto
Hi Berrit
Thank you for taking the time to give us feedback, we really appreciate it!
If you still haven’t received your package, I kindly ask you to contact customer service via https://www.smartphoto.no/faq
Wishing you a great day 😊
Warm regards
Zeinab @smartphoto
Really fast answer and really helpful
November 14, 2025
Reply from smartphoto
Hei Elena
Thank you so much for your kind feedback!
We’re delighted to hear that our response was quick and helpful.
Warm regards
Zeinab @smartphoto
I like all the products form you and…
I like all the products form you and that's the reason I always come back to buy more and more😁
August 19, 2025
Reply from smartphoto
Hi Margareta
Thank you so much for your kind words – it truly means a lot to us! 🥰
We're so happy to hear that you enjoy our products and keep coming back – that’s the best compliment we could ask for!
Warm regards
Zeinab @smartphoto
I have ordered In Norway from…
I have ordered In Norway from smartfoto.no, pictures were manufactured and sent from Belgium. I had to pay toll fee 60 NOK for my 150 NOK order! I don't really find that as "Uten extra kostnad" as advertised.
March 20, 2025
Unprompted review
Reply from smartphoto
Hi Adam
Thank you for taking the time to give us feedback. ¨
There should be no customs or toll on the packages, something has gone wrong, this is not a fee that should be charged to you.
To resolve this, please contact our customer service via https://www.smartphoto.no/kontaktoss
Best regards
Zeinab @smartphoto
I like that they offer delivery and…
I like that they offer delivery and have great website with all the products specification you need
March 27, 2025
Unprompted review
Reply from smartphoto
Hi Gram
Thank you so much for this great review!
We are happy that you are satisfied with our products and services.
Kind regards
Zeinab @smartphoto
Reply from smartphoto
Hi Leva
Thank you so much for this great review!
We are happy that you are satisfied with our products and services.
Kind regards
Zeinab @smartphoto
I still didnt get my delivery
December 4, 2024
Reply from smartphoto
Hi Agnieszka
Thank you for your feedback!
Your opinions are valuable to us, and we take them into account in our continued efforts to make your experience as a customer with us as good as possible.
Please do not hesitate to contact us if you have any further questions or concerns.
Have a nice day!
Best regards
Zeinab @smartphoto
Quick delivery handled with care
Quick delivery handled with care, excellent product!
November 13, 2024
Reply from smartphoto
Hi Alice
Thank you for your 5 stars!
We are happy that you are satisfied with our products and services.
Kind regards
Zeinab @smartphoto
Picture in the travel thermo is not good quality
The shipping is ok i paid express, but a little disappointed because picture quality of the travel thermos is not HD quality. And it was a fathers day gift for my husband. Paid 400+ for it :(
November 11, 2024
Unprompted review
Reply from smartphoto
Hi Krysteli
Thank you for 4 stars and for taking the time to give us feedback, we are happy about that!
You are welcome to contact us if the quality of your product is not as expected, and we will investigate whether something has gone wrong in our production, via https://www.smartphoto.no/kontaktoss
Kind regards
Zeinab @smartphoto
Reply from smartphoto
Hei Chris
Takk for dine 5 stjerner!
Vi er glade for at du er fornøyd med våre produkter og tjenester.
Vennlig hilsen
Zeinab @smartphoto
Excellent work
June 12, 2024
Reply from smartphoto
Hi Maria
Thank you for your 5 stars!
We are happy that you are satisfied with our products and services.
Sincerely
Zeinab @smartphoto
Rask levering
April 17, 2024
Reply from smartphoto
Hei Tove
Takk for dine fem stjerner!
Vi er glade for at du er fornøyd med våre produkter og tjenester.
Vennlig hilsen
Zeinab @smartphoto
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